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Technosoft (SEA) Pte Ltd provides next-generation, integrated Automotive Industry Solutions to help our customers develop 360-degree view of their business.
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Marketing
Sales
Service &
Customer
CareBefore
During
After
Understand the
current journey1
Build your
optimal path3
Before During After
Design aligned
destination2
Harness the
power of
Dynamics4
Source: R. L. Polk & Co.
Customer
LifecycleAbility to consolidate Customer Touch Points
into a single 360 customer lifecycle view
On-Brand
Experience
Vehicle
Lifecycle
Ability to track Vehicle Information and
History into a single 360 vehicle lifecycle
view
Ability to deliver Consistent & Personalized
On Brand Customer Experience across the
entire dealerships
Simplicity in Design - User Friendly
Web-based Architecture -Access Anywhere, Any Device
Flexible Architecture -Customizable
Based on Dynamics CRM –Customer Centric
Multi-Tenant –Flexible Deployment
Multi-Language & Localization –Suitable for Global Roll-Out
Detail
Profile Detail
Vehicles
Sales
Quotes
Sales
Orders
Delivery
Orders
Work
OrdersInvoices
Warranty
Parts
Purchases
Incidents
Campaign
360 Customer Touch Points available in One View
OEM
Inte
rnal S
yste
m
(Part
s C
ata
log
, Warr
anty
Cla
ims,
etc
.)
Ente
rprise
BU
S, W
eb
Serv
ice
Technosoft DMS
OEM Specific Extension
XRM Framework
Data management / Information management / Reporting
Application Platform / Infrastructure
Includes
Regional
Specific
C
O
R
EDynamics CRM Dynamics AX
New Car Used Car Service SFA Insurance
External Systems
Parts
New Car Used Car Service
Stock
Management
Purchase
Management
Transfer
Management Quotation
Sales Order Allocation
Registration PDI
Delivery
Management
Invoicing &
Payment
Stock
Management
Purchase
Management
Quotation
Sales Order
Registration
Delivery
Management
Invoicing &
Payment
Reservation
Management
Work Order
Management
Service
Monitoring
Outsource
Order Mgmt
Claim
Management
Service
Package
Extended
Warranty
Document
Registration
Accident
Repair Mgmt
Service
History
Invoicing &
Payment
Insurance
Potential
Customer
Compulsory
Insurance
Compulsory
Insurance
Settlement
Insurance
Application
Insurance
Contract
Invoice &
Payment
Mkt, SFA
Enhanced
Customer
Lifecycle
Enhanced
Vehicle
Lifecycle
Enhanced
Campaign
Management
Enhanced
Opportunity
Management
Activity
Planning,
Scheduling
Business
OperationTEC
HN
OSO
FT D
MS v
3.0
Module
Com
ponents
Parts
Parts Stock
Control
Parts
Replenishment
Parts Purchase
Management
Parts Retail
Management
Invoice &
Payment
Cross Browser &
Cross Platform
Mobile Platform
TS DMS 1.0 &
Dynamics CRM
4.0 (2009)
TS DMS 2.0 &
Dynamics CRM
2011 (2011)
TS DMS 2.1 &
Dynamics CRM
Polaris (Q4 2012)
• Cross browser
support v1
• New User
Experience
TS DMS 3.0 &
Dynamics CRM Orion
(Q1 2014)
• Enhanced modules:
Marketing & SFA,
New Car, Service
• New modules: Used
Car, Insurance
• Cross browser
support v2
• Process oriented
user experience
• Japan Localization
TS DMS v.Next &
Dynamics CRM v.Next
• Customer Portal
• Analytics
• Continued R&D in
new features
• Enhanced Mobility
Support
• Enhanced Reports
and Analytics
• DMS process
oriented user
experience
enhancements
• Additional country
localizations
Scalable Architecture
Flexible OEM/Dealer
organization structure
Centralized & Web-Based
Cross Platform & Cross Browser
Customizable
Comprehensive DMS Functions
Rich Functions for
Mature & Emerging
Market
Country Specific
Localization/Regulation
Integrated DMS-CRM
capabilities
Customer 360 Lifecycle
Vehicle 360 Lifecycle
On-Brand Experience
“With Technosoft Dealer Management System powered by Microsoft Dynamics, we can now obtain daily
productivity reporting from our remote branches located at customers’ mining sites. This has greatly
enhanced our business insights, while increasing our control and management across the end-to-end
vehicle sales and service process.”
Jonathan Prasetya, Director, PT ALUN
