Selected  Work  Samples  Damodar  Bhandarkar  

Embedded  interface  design  of    Industrial  Machine  

Background:  High  Volume  Mailing  Machines  process  approximately  500  million  mail  pieces  per  day  around  the  globe.    Problem:  UI  highly  obsolete,  significant  decline  in  throughput,  operator  producHvity  &  overall  customer  dissaHsfacHon.    Goal:  Redesign  the  UX  to  ensure  usability  and  consistency  with  current  business  expectaHons.            

Embedded  interface  design  of  Industrial  Machine  

Research:  Contextual  ObservaHons  &  Interviews    Output:  Insight  on  user’s  roles,  context,  and  needs.  

 

Modeling:  Persona  CreaHon  Output:  User  tasks,  background,  capabiliHes  and  limitaHons  to  guide  design  process.    

 

Planning:  CollaboraHve  Story  Mapping    with  stakeholders  Output:  agreement  on  feature  and  funcHonaliHes,  and  prioriHzaHon  of  development  plan    

 

Design  Process:  Design  Studio  Exercises  with  stakeholders  Output:  collaboraHve  evoluHon  of  alternate  design  ideas  

InformaHon  Architecture:  Task  Flows  

Design:  InformaHon  Architecture  and  Interface  Output:  A  customizable  interface  framework,  where  the  interface  is  a  collecHon  of  independent  widgets.    

     Allows  easy  scalability  and  extendibility  to  diverse  business  needs  with  liVle  development  effort.    

Design:  InformaHon  Architecture  and  InteracHons  A  widget  has  an  expanded  state,  which  serves  as  a  control  panel  of  that  widget.    

Design:  InformaHon  Architecture  and  InteracHons  Expanded  widgets  show  overall  performance  of  the  system  

Design:  InformaHon  Architecture  and  InteracHons  Error  categorizaHon  and  modeling  –  allows  users  to  visualize  large  amounts  of  error  data  into  manageable  informaHon.  

Design:  InformaHon  Architecture  and  InteracHons  Performance  management  allows  supervisors  to  evaluate  performance  related  to  job  and  operator.    

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Learnability Efficiency Memorability Errors Satisfaction Flexibility Control Transparency

Heuris'c  Ra'

ngs  

Usability  Assessment  Dimensions  

Interface  1   Interface  2   interface  3   Final  Interface  (acer  refinement)  

HeurisHc  EvaluaHon  of  interface  alternaHves  

ValidaHon:  FormaHve  usability  and  heurisHc  studies  Output:  IdenHfy  usability  challenges  to  support  iteraHve  tesHng  and  redesign  

13.  Select  Job  type  

14.  Select  Data  range  

15.  Edit  chart  type  

Task  6:  Generate  Performance  Report  

Final  Product  Experience  (Created  by  Visual  Design  team)