It’s simple - no customer, no business!

Satiate Knowledge Share Center

Newsletter Date 14th July 2014

Customer Care-The Key to a Successful Business

Satiate Consulting Pvt Ltd., #155,3rd Cross,3rd Main,Minhaj Nagar JP Nagar Post,Bangalore-560078. Ph:+91 9900246597,+91 9980015212

www.satiateconsulting.com

Here are some facts and ideas to keep your customers happy.

Facts about Service

Only one out of every twenty-six people with a problem or bad

experience will complain to the shop owner or employees. Of those who do complain, 91% will not come back because their complaint

was not handled properly.

Unhappy customers will tell, on average, ten other people.

Customers value service almost as much as the product itself. In fact,

customers will view your product much more highly if they receive good service.

It costs five times more to gain a new customer than to maintain an

established one. The key to keeping your customers is continuing

good service.

Seven Steps to Customer Care

1. Never promise more than you can deliver. Customer trust and loyalty

begins with honesty.

2. Exceed your customers’ expectations. Delight your customers by going

beyond the expected service (e.g.: clean the car, offer a free engine shampoo, offer a carpet shampoo, etc.).

3. Treat your customers with respect. Show them how important they are. A thank-you call, for example, shows that you appreciate their

business.

4. Know your customers , their needs, their likes and their dislikes. Get close to key customers and cater your service to

them. Know their full name and how to spell it.

5. Train every employee in the art of good service. A company’s service

image is mirrored by everyone a customer encounters, from the receptionist to the president. Make it clear what service means in your

company.

6. Answer your customers with a smile. Your voice shows your face; whether in person or on the phone, answer with a smile.

7. Keep in touch with your Customers. Make occasions to invite Customer for

a service tour. This will give you an opportunity to outline your services

and describe how you monitor the quality of your work.

Satiate Consulting Pvt Ltd - www.satiateconsulting.com

Indian 2 Wheeler Sales & Market Share Analysis

Satiate Consulting Pvt Ltd., #155,3rd Cross,3rd Main,Minhaj Nagar JP Nagar Post,Bangalore-560078. Ph:+91 9900246597,+91 9980015212

Satiate Consulting Pvt Ltd - www.satiateconsulting.com

Indian Car Sales & Market Share Analysis

Satiate Consulting Pvt Ltd., #155,3rd Cross,3rd Main,Minhaj Nagar JP Nagar Post,Bangalore-560078. Ph:+91 9900246597,+91 9980015212