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Creating a service catalog is a critical first step in delivering cloud services and enabling users to order and consume IT services directly. Though a service catalog appears as a list of services to the users, to IT it represents a supply chain of services across various service types, levels, and providers. Organizations must consider a catalog solution that can be flexible to the needs of the business and grow with IT as they adapt to the cloud era. Join Gravitant as they outline characteristics and considerations for developing a service catalog. We will walk through what you need to consider when looking for a service catalog solution: automation, flexibility, contract pricing and dynamic catalog options.
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Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
What is an IT-as-a-Service catalog and why is it a necessity?
Kong Yang Cloud Practice Leader
April 9, 2014
Mark Carroll Senior Cloud Architect
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Gravitant BrightTALK Series
Enabling the path to IT-as-a-Service with Cloud Services Brokerage
What do you need to know to make IT-as-a-
Service a reality?
AWS got you worried? Learn
how to get a grip on AWS spend
and sprawl
Which Cloud? IT all starts with
assessing application readiness
What is an IT-as-a-Service Catalog and why is it a necessity?
Recorded Recorded Today Recorded
2
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
The “state-of-the-art” today
Traditional IT Catalog Processes
Not In Catalog
Self-Service Portal Approval Provision
Source & Procure
Approval Ticket
Final Approval
Approval
Approval Ticket
Final Approval
Request IT to Add
Start Here
3
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
The “state-of-the-art” today
Traditional IT Catalog Processes
Not In Catalog
Self-Service Portal Approval Provision
Source & Procure
Approval Ticket
Final Approval
Approval
Approval Ticket
Final Approval
Request IT to Add
Monitor cost Monthly charges
Start Here
Design & Assemble
4
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
The “state-of-the-art” today Traditional IT Catalog Processes
Not In Catalog
Self-Service Portal Approval Provision
Source & Procure
Approval Ticket
Final Approval
Approval
Approval Ticket
Final Approval
Request IT to Add
Monitor cost Monthly charges
Start Here
Shadow IT Purchase
Self-Provision &
Manage
Can’t wait
Bypass IT Monitor cost Monthly charges
Design & Assemble
Design & Assemble
5
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
What is really needed – an IT-as-a-Service Catalog
A dynamic catalog that is integrated with capabilities that enable its effective usage
COMPARE Best
Match
DESIGN
Not in catalog?
Rapidly add
IaaS
Managed Services
Complete Solution
ESTIMATED BILL OF IT
ORDER
Policy-driven
order approval
PROVISION
COST/CAPACITY DASHBOARDS
CSI Start Here
Change Management
6
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
What do customers want?
Legacy versus the Innovation
Source: https://image-store.slidesharecdn.com/3371442a-ae81-11e3-811d-12313b020259-original.jpeg
7
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
What is driving the need for an ITaaS catalog?
8
The rate of innovation is skyrocketing
Need for more agility
Lower barrier to using outside services
More dynamic IT ecosystem
New classes of apps and app requirements
Cultural Expectation for “Instant IT”
Desire for one-stop shop
• Growth in XaaS options • Greater business competition and uncertainty
• Growth in XaaS options • Growth of best-in-breed managed service providers
• Ongoing price competition and changes • New features, capabilities, and technologies
• Mobile and social • Global and collaborative
• Universal, high speed access • Consumerization of IT
• Amazon, Kayak • Netflix, Google
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Today’s IT catalogs fall short
9
When was the last time you had to network a pencil with a pen?
1) Traditional IT Catalogs Can’t Keep Up
• Limited choice • Fixed choices • Out-of-date content • Out-of-date prices • Not geared for as-a-service consumption • Slow ticket-request process
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Today’s IT catalogs fall short
10
When was the last time you had to network a pencil with a pen?
1) Traditional IT Catalogs Can’t Keep Up
• Limited choice • Fixed choices • Out-of-date content • Out-of-date prices • Not geared for as-a-service consumption • Slow ticket-request process
2) Traditional IT Catalogs Are Missing Key Capabilities
• No easy way to compare amongst catalog items
• No ability to create complete solution online with the catalog
• Manual estimation of the solution cost • No visibility to the ongoing costs and
capacity
Big Data Solution
Mobile App Solution
Gap
bet
wee
n ca
talo
g &
fina
l sol
utio
n
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
An IT-as-a-Service Catalog provides benefits beyond just a selection
11
An IT-as-a-Service catalog is a means to an end, not the destination by itself
1) Dynamic Catalog that is connected to the ecosystem
• Rapidly create or update services • Easy and automated vendor and
provider management (dynamically update to latest prices & offerings)
• XaaS consumption • Automated order workflow process
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
An IT-as-a-Service Catalog provides benefits beyond just a selection
12
An IT-as-a-Service catalog is a means to an end, not the destination by itself
1) Dynamic Catalog that is connected to the ecosystem
• Rapidly create or update services • Easy and automated vendor and
provider management (dynamically update to latest prices & offerings)
• XaaS consumption • Automated order workflow process
2) Get full leverage from effort of building a Catalog
• Select the best IT resources • Collaboratively design a complete
solution from those resources • Get an estimated cost for the overall
solution upfront • Understand the ongoing costs and
capacity of an as-a-service delivered solution
Big Data Solution
Mobile App Solution
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Getting the most out of a IT-as-a-Service Catalog
13
Key capabilities and benefits for delivering and enabling the use of an ITaaS catalog
Source the “best-fit” resources for a project or application
Design a complete solution and get a estimated bill of IT
Gain ongoing visibility to costs and capacity usage
Provide direct chargeback by application solution
Manage the ITaaS catalog: entries and pricing
Save time finding the best prices and features with a standardized compare
Ensure security, governance, control, resiliency, and performance
Avoid VM sprawl and ensure proper use and costs
Provide BU’s with financial visibility to the cost of their consumption
Efficiently maintain a catalog that serves the changing needs of the biz
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Overview of how cloudMatrix presents IT resources
14
Virtual Machines versus IT Services
VM
Scale Up/Out Capacity Services
Managed Services
XaaS
Professional Services
IaaS
Managed Services
Complete Solution
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Sourcing the right IT provider – internal or external
15
Source from the right providers
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Design a complete solution architecture using an ITaaS catalog
16
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Design a complete solution architecture using an ITaaS catalog
17
Add services
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Cost and capacity dashboard
18
Cost and capacity dashboards
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Application chargeback dashboard
19
Application dashboard
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Maintaining an IT-as-a-Service Catalog
20
Catalog entries and pricing
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Maintaining an IT-as-a-Service Catalog
21
Catalog entries and pricing
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Maintaining an IT-as-a-Service Catalog
22
Catalog entries and pricing
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
23
The path to IT-as-a-Services with cloud services brokerage
Pick your path, public or private cloud
Discover
Self-service
Govern
Visibility & Control
Plan
Compare
Scale
Multi-Cloud ITaaS
Optimize
Private Cloud Path
Public Cloud Path ITaaS Catalog Enablement
ITaaS Catalog Optimization
Proprietary and Confidential, Copyright © 2013, 2014 Gravitant, Inc.
Gravitant Proprietary & Confidential
Gravitant Proprietary & Confidential
Take the first steps to a better approach to an IT-as-a-Service Catalog
24
• Contact us at TellMeMore@Gravitant.com
• For more info on, visit: www.gravitant.com/catalog
• Engage with us on social media
• Twitter: @Gravitant • LinkedIn: www.linkedin.com/company/Gravitant
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