Voxbone, the power behind Programmable Telecoms, Chad Hart

TADSUMMIT 2016Chad Hart, Head of Strategic Products

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User Experience

https://www.britannica.com/biography/Alexander-Graham-Bell/images-videos

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Secret Technology

Constance Cummings as a switchboard operator in “Looking for Trouble”; 1934Source: http://rustedshutter.tumblr.com/post/84803187358/constance-cummings-as-a-switchboard-operator-in

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dialing

Image source: https://www.pexels.com/photo/selective-focus-photography-of-black-rotary-phone-163007/

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touchtone

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Comms UX - State-of-the-art?

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..more buttons

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Where is the communicator?

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Who is winning?

WebRTC details: https://webrtchacks.com/facebook-webrtc/Image source: http://www.nerddict.com/2016/06/download-facebook-messenger-for-windows.html

300 million monthly active usersLess than 3 years since launch

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New tech makes new opportunities

IMS RCS VoLTE Skype WebRTC0

500

1000

1500

2000

2500

3000

13M 15M185M

405M500M+users

2B+ devices

VoIP Users by Technology after 5 years

Mill

ions

of U

sers

FacebookGoogleSnapchat

TBD

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WHAT WE DO

VOXBONE IS A LOCALTELCO IN 60+ COUNTRIES

Voxbone is a licensed local telecommunications provider in 60+ countries

In these countries, Voxbone operates geographical, mobile, and toll-free telephone numbers (DIDs or Direct Inward Dialing)

In the majority of these countries Voxbone has its own telephone number ranges and local network infrastructure

Voxbone can port in numbers from other local Telcos in 35+ countries

In all countries, we work with reputable local network providers to collect calls, faxes and SMS messages from the telephone network

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NETWORKVOXBONE OPERATES A GLOBAL VOIP BACKBONE

Voxbone converts incoming local calls and messages to VoIP

From the local gateway, calls are transported over Voxbone’s private VoIP network

This network is a high capacity, fully redundant MPLS data network with POPs on all continents

It connects local PTSN telephone networks with Voxbone customers around the globe

Los Angeles

BrusselsNew York Frankfurt

Hong Kong

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APPLICATIONS

TYPICAL APPLICATIONSFOR VOXBONE'S VIRTUAL PHONE NUMBERS (DIDS)

Typically for multi-national enterprises with customers and offices all over the world. Voxbone allows end-users to dial in locally in every country, and then forwards the call to contact center agents wherever they are

Conference calls today often involve participants from all over the world. Voxbone provides local dial-in numbers from multiple countries

Voxbone provides local telephone numbers to Cloud PBX providers to make their IP-based voice & unified communications (UC) services reachable from local PSTN networks in many countries

Communication applications often require the integration of phone numbers/SMS into their service; for ex: a website for appointment booking can integrate SMS reminders and confirmations

Contact centers Conferencing services

Cloud PBX Telecom applications

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CUSTOMERS

Global Service Providers

Cloud PBX/ SIP Trunking Providers

Conferencing Service Providers

Enterprise Contact Centers & BPOs

Cloud Contact Centers

Telecom API Providers

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CUSTOMERS

Global Service Providers

Cloud PBX/ SIP Trunking Providers

Conferencing Service Providers

Enterprise Contact Centers & BPOs

Cloud Contact Centers

Telecom API Providers

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Telecom API Providers

+ ~15 more & growing

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Communications Platform as a Service (CPaaS)

+ ~15 more & growing

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CPaaS as a Business Model

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Does the world need another CPaaS?

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CPaaS as a Technology Approach

Image source Flickr user Paul Downey CC 2.0: https://www.flickr.com/photos/psd/13109673843/

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Microservice philosophy

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Everyone will be a CPaaS

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The workshop

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CPAAS APPROACH

BIG GAP BETWEEN STARTING YOUR OWN CPAAS AND USING SOMEONE ELSE’S API’S

Hardware/Network

Software Platform

API’s

Application

Cloud

Hardware/Network

Software Platform

API’s

Application

Traditional CPaaS

Current Voxbone API’s*Conceptual for discussion only

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Voxbone

VOXBONE PAAS

APPROACH

RTC DEVELOPERS CHOOSE THE LAYERS THEY WANT*

Hardware/Network

Software Platform

API’s

Application

Cloud

Hardware/Network

Software Platform

API’s

Application

VoxboneTelephony

PaaS

Hardware/Network

Software Platform

API’s

Application

Traditional CPaaS

Software Platform

API’s

Application

VoxboneOffload API’s

API’s

Hardware/ Network

Current Voxbone API’s

Hardware/Network

Software Platform

API’s

Application

VoxCloud

*Conceptual for discussion only

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Our approach

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Our approach

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LESSON LEARNEDLESSON: AUTONOMY

Photo source: http://ethicsofisl.ubc.ca/?page_id=175

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LESSON LEARNED

LEVERAGE THE GIG ECONOMY

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Many are not prepared for the web

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LESSONS LEARNED

IF YOU BUILD IT, THEY WILL COME..BUT ONLY IF YOU CAN GET THEIR ATTENTION

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LESSONS LEARNED

RESULTS FROM UNEXPECTED PLACES

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IMPROVING USER EXPERIENCE, ONE APP AT A TIME

Image source: http://mudbels.blogspot.pt/2013/10/whats-right-age-to-give-kid-cell-phone.html

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About Me

Head of Strategic Productshttps://www.voxbone.comcwhart@voxbone.com

A blog for WebRTC developershttps://webrtcHacks.com@webrtcHacks

WebRTC events & videoshttps://www.krankygeek.com/@webrtclive

@chadwallacehartchad@chadwallacehart.com

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THANK YOU

@voxbone blog.voxbone.com

www.voxbone.com company/voxbone

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