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TADSUMMIT 2016Chad Hart, Head of Strategic Products
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User Experience
https://www.britannica.com/biography/Alexander-Graham-Bell/images-videos
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Secret Technology
Constance Cummings as a switchboard operator in “Looking for Trouble”; 1934Source: http://rustedshutter.tumblr.com/post/84803187358/constance-cummings-as-a-switchboard-operator-in
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dialing
Image source: https://www.pexels.com/photo/selective-focus-photography-of-black-rotary-phone-163007/
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touchtone
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Comms UX - State-of-the-art?
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..more buttons
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Where is the communicator?
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Who is winning?
WebRTC details: https://webrtchacks.com/facebook-webrtc/Image source: http://www.nerddict.com/2016/06/download-facebook-messenger-for-windows.html
300 million monthly active usersLess than 3 years since launch
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New tech makes new opportunities
IMS RCS VoLTE Skype WebRTC0
500
1000
1500
2000
2500
3000
13M 15M185M
405M500M+users
2B+ devices
VoIP Users by Technology after 5 years
Mill
ions
of U
sers
FacebookGoogleSnapchat
TBD
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WHAT WE DO
VOXBONE IS A LOCALTELCO IN 60+ COUNTRIES
Voxbone is a licensed local telecommunications provider in 60+ countries
In these countries, Voxbone operates geographical, mobile, and toll-free telephone numbers (DIDs or Direct Inward Dialing)
In the majority of these countries Voxbone has its own telephone number ranges and local network infrastructure
Voxbone can port in numbers from other local Telcos in 35+ countries
In all countries, we work with reputable local network providers to collect calls, faxes and SMS messages from the telephone network
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NETWORKVOXBONE OPERATES A GLOBAL VOIP BACKBONE
Voxbone converts incoming local calls and messages to VoIP
From the local gateway, calls are transported over Voxbone’s private VoIP network
This network is a high capacity, fully redundant MPLS data network with POPs on all continents
It connects local PTSN telephone networks with Voxbone customers around the globe
Los Angeles
BrusselsNew York Frankfurt
Hong Kong
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APPLICATIONS
TYPICAL APPLICATIONSFOR VOXBONE'S VIRTUAL PHONE NUMBERS (DIDS)
Typically for multi-national enterprises with customers and offices all over the world. Voxbone allows end-users to dial in locally in every country, and then forwards the call to contact center agents wherever they are
Conference calls today often involve participants from all over the world. Voxbone provides local dial-in numbers from multiple countries
Voxbone provides local telephone numbers to Cloud PBX providers to make their IP-based voice & unified communications (UC) services reachable from local PSTN networks in many countries
Communication applications often require the integration of phone numbers/SMS into their service; for ex: a website for appointment booking can integrate SMS reminders and confirmations
Contact centers Conferencing services
Cloud PBX Telecom applications
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CUSTOMERS
Global Service Providers
Cloud PBX/ SIP Trunking Providers
Conferencing Service Providers
Enterprise Contact Centers & BPOs
Cloud Contact Centers
Telecom API Providers
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CUSTOMERS
Global Service Providers
Cloud PBX/ SIP Trunking Providers
Conferencing Service Providers
Enterprise Contact Centers & BPOs
Cloud Contact Centers
Telecom API Providers
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Telecom API Providers
+ ~15 more & growing
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Communications Platform as a Service (CPaaS)
+ ~15 more & growing
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CPaaS as a Business Model
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Does the world need another CPaaS?
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CPaaS as a Technology Approach
Image source Flickr user Paul Downey CC 2.0: https://www.flickr.com/photos/psd/13109673843/
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Microservice philosophy
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Everyone will be a CPaaS
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The workshop
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CPAAS APPROACH
BIG GAP BETWEEN STARTING YOUR OWN CPAAS AND USING SOMEONE ELSE’S API’S
Hardware/Network
Software Platform
API’s
Application
Cloud
Hardware/Network
Software Platform
API’s
Application
Traditional CPaaS
Current Voxbone API’s*Conceptual for discussion only
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Voxbone
VOXBONE PAAS
APPROACH
RTC DEVELOPERS CHOOSE THE LAYERS THEY WANT*
Hardware/Network
Software Platform
API’s
Application
Cloud
Hardware/Network
Software Platform
API’s
Application
VoxboneTelephony
PaaS
Hardware/Network
Software Platform
API’s
Application
Traditional CPaaS
Software Platform
API’s
Application
VoxboneOffload API’s
API’s
Hardware/ Network
Current Voxbone API’s
Hardware/Network
Software Platform
API’s
Application
VoxCloud
*Conceptual for discussion only
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Our approach
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Our approach
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LESSON LEARNEDLESSON: AUTONOMY
Photo source: http://ethicsofisl.ubc.ca/?page_id=175
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LESSON LEARNED
LEVERAGE THE GIG ECONOMY
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Many are not prepared for the web
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LESSONS LEARNED
IF YOU BUILD IT, THEY WILL COME..BUT ONLY IF YOU CAN GET THEIR ATTENTION
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LESSONS LEARNED
RESULTS FROM UNEXPECTED PLACES
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IMPROVING USER EXPERIENCE, ONE APP AT A TIME
Image source: http://mudbels.blogspot.pt/2013/10/whats-right-age-to-give-kid-cell-phone.html
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About Me
Head of Strategic Productshttps://[email protected]
A blog for WebRTC developershttps://webrtcHacks.com@webrtcHacks
WebRTC events & videoshttps://www.krankygeek.com/@webrtclive
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THANK YOU
@voxbone blog.voxbone.com
www.voxbone.com company/voxbone
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