Trusted Cloud Management

• Alan Chhabra, VP Sales – Cloud & Data Center Automation, BMC

• George Chen, Director of Cloud Center of Excellence - BMC

Agenda

1. Challenges & Lessons Learned

2. The BMC Solution: Trusted Cloud Management

3. Customer Case Study

4. Next Steps

Systems Integration

Cloud Lessons Learned

Cost/Chargeback

*Thinking about your private, hybrid or public cloud services deployed so far, what lessons do you wish you had learned earlier in your planning or deployment efforts?

Operational Requirements

We underestimated the effort to integrate cloud into existing

management systems

We should have done a more thorough cost assessment and/or built better chargeback systems

We didn’t adequately plan for operational requirements, such as

capacity and performance management

43% 41%60%

*Forrester Consulting, April 2013.

Can you afford a Cloud False Start?

Cloud silos

Failed audits

Compliance drift

Server sprawl

Missed SLAs

The Cloud Silo Nightmare

Double investment in ITSM solutions

Increased admin & IT mgmt task

No accurate change records across IT

Performance issues

CMDB ServiceCatalog

Change Management Employees

CMDB ServiceCatalog

Change Management Employees

Can you deliver a trusted cloud?

Effective cloud management is more than just orchestration & provisioning VMs

ITIL & ITSM management processes drive control & performance, governance & integrity in the cloud

The BMC SolutionTrusted Cloud Management

Selected Vendor and 2012 ITOM Market Share from Gartner’s “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” Report, January 16, 2014

Figure 1 from the Gartner report, “ITOM Vendor Evolution Drives New Approaches to Vendor Selection and New Vendor Possibilities” published on January 16, 2014 by Ronni Colville

One standard service catalog for traditional IT & cloud

Advanced service offerings using CLM Blueprint designer and ready-to-deploy service blueprints

Trusted Cloud Requires A Common Service Catalog

Cloud ITSM process governance

BMC Remedy RemedyforceRemedy OnDemand

Incident & Problem ManagementChange ManagementCMDBService CatalogAsset Management

Unified Enterprise IT & Cloud Management

Trusted Cloud Requires Change Management & CMDB

Change Management

Automated change configuration in the service catalog

No impact on speed and agility of cloud

Change management spanningentire IT infrastructure

CMDBUnderstand & track the movement of resources, services & infrastructure in the cloud

Maintain a single source of truth as the cloud evolves

How important is cloud compliance?

HeartBleed

Automated Configuration Compliance & Patching

Automated compliancefor regulatory & operational policies

Automated remediation of any configuration drift & cross platform patching

DISCOVER

REMEDIATE DEFINE

GOVERN

• Public Clouds

• Converged Fabrics

• Heterogeneous Data Center

Trusted Cloud Must Broker Multi-Platforms

Customer Case StudyTrusted Cloud Success

Major global oil & gas producer Cloud powered by BMC

• Global data center consolidation

• Use existing ITSM processes to govern cloud

• Reduce provisioning time

• Entire Cloud IS managed from a single point of control

• Reduced server deployment from 47 days to 1 week

• Run 80% of apps in the cloud

Results

Next StepsHow you can leverage your existing ITSM

processes in Cloud Computing.

Value Acceleration Workshop For Remedy, Remedyforce & Remedy OnDemand customers

2-day complimentary service offering:

Assess Remedy implementation

Analyze cloud strategy & goals

Identify core requirements & next steps to build a trusted cloud

Ask Your Account Manager

Thank You. www.bmc.com/cloud

Trusted Cloud Management

Technology

The Trusted Cloud Transfer Protocol (TCTP)

NIST SPECIAL PUBLICATION 1800-19C Trusted Cloud · NIST SP 1800-19C: Trusted Cloud: Security Practice Guide for VMware Hybrid Cloud IaaS Environments iii 57 workloads. When complete,

Concept of Trusted Transaction for Secure Cloud Transactions

Trusted Source SSO - IAM Cloud · IAM Cloud Trusted Source SSO v1.0.0 1 Introduction Trusted Source SSO is a feature of the IAM Cloud platform, available on the Advanced and Expert

Practical Applications of Trusted Computing in the Cloud · Practical Applications of Trusted Computing in the Cloud Jesus Molina Fujitsu Laboratories of America. Introduction

Trusted Cloud Initiative Work Group Session

Trusted VM snapshot in public cloud infrastructure for ...trusted virtual domain management such as secure addition and deletion of a virtual machine and the revocation of privileges

Trusted Cloud · Trusted Cloud is presented at the December 2016 National IT Summit of the German Federal Government in Saarbrücken. Listing of cloud consulting service providers

Tenants attested Trusted Cloud Service · Tenants attested Trusted Cloud Service (+) Jiangchun Ren, (*) Ling Liu, ... security and trust related services like remote attestation,

WANTED: A Trusted Provider for Public Cloud Servicesi.dell.com/.../en/uk/idc-survey-trusted-cloud-providers.pdf• 33% have taken a moderate to aggressive approach to their cloud strategy,

Trusted Cloud Initiative: Identity Management Research

Trusted Cloud: Microsoft Azure Security, Privacy, and Compliance

NIST SPECIAL PUBLICATION 1800-19B Trusted Cloud...NIST SPECIAL PUBLICATION 1800-19B Trusted Cloud Security Practice Guide for VMware Hybrid Cloud Infrastructure as a Service (IaaS)

Cloud-DLS: Dynamic trusted scheduling for Cloud computing

Establishing a Trusted Cloud Europe

Trusted cloud sininen meteoriitti - 13.1.2016

Towards Trusted eHealth Services in the Cloud

TERENA Trusted Cloud Drive Facility

Microsoft Trusted Cloud - Security Privacy & Control, Compliance, Transparency

IBM Cloud · IBM Cloud provides the ability to move VMware workloads to the IBM cloud seamlessly, using a common platform for management, networking and security on the trusted foundation