Transforming Business driven to Technology driven organizations

Transforming Business-Driven to Technology-Driven Organizations

Java One- Davinder Kohli- David Greenfield

Agenda

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• What is business driven?

• What is technology collaboration driven?

• Goals of technology driven partnership

• Transitioning

• Case Studies

• Leveraging recent technical innovations

Leadership/Steering Committee

Business driven organizations

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• Products and services• Based on proven demand• Capability or/and capacity

• Process• Business defines the goals and

the roadmap • Waterfall development cycles

• Organization• Silos• Technology waits for business

Marketing

Sub Goal

HR

Sub Goal

Finance

Sub Goal

Data Warehouse

Sub Goal

Reporting

Sub Goal

Security

Sub Goal

Organization

Shared Services

Sub Goal

Information Technology

Business Goals / Roadmap

Leadership/Steering Committee

Technology driven business partnership

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Marketing

Sub Goal

HR

Sub Goal

Finance

Sub Goal

Organization

Information Technology

• Products and services• Partnership defines goals• Partnership defines the roadmap

• Process• Agile• Immediate feedback

• Organization• Integrated with business• Plugged in to Business Goals

Business Goals

Integrated RoadmapTeam

1Team

2Team

3Team

4

Data Warehouse

Sub Goal

ReportingSub Goal

SecuritySub Goal

Transitioning to the “Magic Quadrant”

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Market/Customer Expectation

Technical Innovation

GOAL.

• Balancing technical innovation and market expectation

• Bolder & out-of-box thinking

• Early client feedback

• Polarized towards common goal

How would you build a city?

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• Services

• Governance

• Aesthetics

• Quality

• Timeline

Goals of technology-business partnership

• Improve customer experience• Quality• Transparency

• Simplify• Internal processes• Software• Tiers of triaging

• Collaborate• Set expectations• Common goal

• Measure• Retrospectives• Quality dashboards• Defect count

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Setting foundation for transformation

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Stakeholder buy-in

“Core” team business & technology architects

Define roadmap

Plugged-in at all times

Technology & business paired organization

Ingredients

Technology driven business partnership

Organization

Problem Solving

Process

Business driven

Technology

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Organization Transformation

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• “Core” team• Representation in steering committee

• Vision articulation• Stated, agreed upon, measured

• Lean organization• Reduce unwanted tiers• Clear definition of responsibilities• Eliminate barriers of information sharing

• Transparency• Progress• Decision making

Process Transformation

• Partnership creates strategy

• Partnership creates goals

• Partnership builds solutions

• Partnership monitors and self-improves

• Partnership communicates

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Case Study I – Technology Vs. Business driven

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• Change business process to add new customers• Add new online features• Reduce system down-time

Business Driven without Technology partnership

Technology-Business Partnership Driven

• Impact analysis in a vacuum• No survey of existing assets• No understanding of

technical landscape• Bought disparate system to

deliver new features• Long delivery cycle with

large number of features• Purchased new hardware

• Collaborative impact analysis • Enhanced existing web pages• Added mobile channel• Incremental delivery, small

number of features• Get client feedback• Leveraged virtualization,

decommissioned old services

Entrepreneurial Approach

Think startup!

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Steering Technology through Transition

• Aligning vulnerabilities with business priorities

• Adoption - widely known technology/ecosystem

• Communication Channels

• Change Management

• Capacity

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Case Study II – Technology Transition

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• Reduce System Complexity• Reduce Tech Portfolio• Address Emerging Business Concerns

• Heterogeneous tech

portfolio

• Data duplication

• Disparate data stores

• Long development cycles

• Unified platform chosen

• Open source code

enterprise-wide

• Distributed data store

• Agile development cycle

introduced

Before After

Technology driven internal improvements

• Automated project generation

• Enforced standardization

• Quality control

• Agile/Scrum process

• Monitoring

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Mobile driven business

• Reaching customers anywhere

• New enterprise strategies

• Cloud access

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Big Data driven business

• Sector growing exponentially

• Market opportunities

• Operational improvement opportunities

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IOT driven business

• More “things” connected to the internet than people

• Relatively new

• Feeds Big Data

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Cloud driven business

• Cloud strategy

• Private/public clouds

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What’s next to lead?

▪Everything as a service

▪Energy Management

▪Managing Big Data

▪Biometric security

▪Autonomic computing

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Summary

▪ Innovation

▪ Transition▪ Organization▪ Process▪ Technology

▪ Attitude

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Q&A

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