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Organizations have shifted their thinking from solving customer problems to improving customer experience by leveraging a plethora of the latest technologies at their disposal. What are the challenges faced by organizations moving from being business-driven to being technology-driven? How does an organization achieve this shift when there are multiple business silos driven by their own agendas? Cloud, big data, mobile, and Internet of Things technologies are changing the technical landscape and having an impact on the way business is done. This session provides a multidimensional perspective on how to move an organization from business-driven to technology-driven. It also presents two customer case studies.
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Transforming Business-Driven to Technology-Driven Organizations
Java One- Davinder Kohli- David Greenfield
Agenda
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
• What is business driven?
• What is technology collaboration driven?
• Goals of technology driven partnership
• Transitioning
• Case Studies
• Leveraging recent technical innovations
Leadership/Steering Committee
Business driven organizations
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
• Products and services• Based on proven demand• Capability or/and capacity
• Process• Business defines the goals and
the roadmap • Waterfall development cycles
• Organization• Silos• Technology waits for business
Marketing
Sub Goal
HR
Sub Goal
Finance
Sub Goal
Data Warehouse
Sub Goal
Reporting
Sub Goal
Security
Sub Goal
Organization
Shared Services
Sub Goal
Information Technology
Business Goals / Roadmap
Leadership/Steering Committee
Technology driven business partnership
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Marketing
Sub Goal
HR
Sub Goal
Finance
Sub Goal
Organization
Information Technology
• Products and services• Partnership defines goals• Partnership defines the roadmap
• Process• Agile• Immediate feedback
• Organization• Integrated with business• Plugged in to Business Goals
Business Goals
Integrated RoadmapTeam
1Team
2Team
3Team
4
Data Warehouse
Sub Goal
ReportingSub Goal
SecuritySub Goal
Transitioning to the “Magic Quadrant”
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Market/Customer Expectation
Technical Innovation
GOAL.
• Balancing technical innovation and market expectation
• Bolder & out-of-box thinking
• Early client feedback
• Polarized towards common goal
How would you build a city?
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• Services
• Governance
• Aesthetics
• Quality
• Timeline
Goals of technology-business partnership
• Improve customer experience• Quality• Transparency
• Simplify• Internal processes• Software• Tiers of triaging
• Collaborate• Set expectations• Common goal
• Measure• Retrospectives• Quality dashboards• Defect count
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Setting foundation for transformation
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Stakeholder buy-in
“Core” team business & technology architects
Define roadmap
Plugged-in at all times
Technology & business paired organization
Ingredients
Technology driven business partnership
Organization
Problem Solving
Process
Business driven
Technology
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Organization Transformation
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
• “Core” team• Representation in steering committee
• Vision articulation• Stated, agreed upon, measured
• Lean organization• Reduce unwanted tiers• Clear definition of responsibilities• Eliminate barriers of information sharing
• Transparency• Progress• Decision making
Process Transformation
• Partnership creates strategy
• Partnership creates goals
• Partnership builds solutions
• Partnership monitors and self-improves
• Partnership communicates
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Case Study I – Technology Vs. Business driven
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
• Change business process to add new customers• Add new online features• Reduce system down-time
Business Driven without Technology partnership
Technology-Business Partnership Driven
• Impact analysis in a vacuum• No survey of existing assets• No understanding of
technical landscape• Bought disparate system to
deliver new features• Long delivery cycle with
large number of features• Purchased new hardware
• Collaborative impact analysis • Enhanced existing web pages• Added mobile channel• Incremental delivery, small
number of features• Get client feedback• Leveraged virtualization,
decommissioned old services
Entrepreneurial Approach
Think startup!
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Steering Technology through Transition
• Aligning vulnerabilities with business priorities
• Adoption - widely known technology/ecosystem
• Communication Channels
• Change Management
• Capacity
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Case Study II – Technology Transition
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
• Reduce System Complexity• Reduce Tech Portfolio• Address Emerging Business Concerns
• Heterogeneous tech
portfolio
• Data duplication
• Disparate data stores
• Long development cycles
• Unified platform chosen
• Open source code
enterprise-wide
• Distributed data store
• Agile development cycle
introduced
Before After
Technology driven internal improvements
• Automated project generation
• Enforced standardization
• Quality control
• Agile/Scrum process
• Monitoring
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Mobile driven business
• Reaching customers anywhere
• New enterprise strategies
• Cloud access
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Big Data driven business
• Sector growing exponentially
• Market opportunities
• Operational improvement opportunities
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
IOT driven business
• More “things” connected to the internet than people
• Relatively new
• Feeds Big Data
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Cloud driven business
• Cloud strategy
• Private/public clouds
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What’s next to lead?
▪Everything as a service
▪Energy Management
▪Managing Big Data
▪Biometric security
▪Autonomic computing
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Summary
▪ Innovation
▪ Transition▪ Organization▪ Process▪ Technology
▪ Attitude
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved
Q&A
04/13/2023 Copyright © 2014 STA Group, LLC. All Rights Reserved