Tips & Tricks for Customizing Your Customer Community

Strut your Style: Customizing your Get Satisfaction Community

Peppe Ragusa Launch Director

Michelle Glauser Customer Success Engineer @getsatisfaction #GetSuccess

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! Brand your community by applying custom header, footer and background of your community pages

! Incorporate navigation elements to have seamless transitions from your website to the community, and vice versa

! Adjust elements of the UI that are not configurable: –  Hide certain topic types (questions/ideas/problems/praise)

–  Rename specific labels (e.g. “customer” -> “member”)

! Implement new Integrations

Full Customization

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! Feature Available on Small Business Pro and some Enterprise Plans

! ….

Full Customization

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! Add HTML/CSS/Javascript in your admin section:

Customization - how

<style>

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! getsatisfaction.com/devcommunity

Customization - examples

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http://pinterest.com/getsatisfaction/enterprise-showcase

Our Pinterest board

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! Total in-brand experience

Header - Background

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! Spotlight your popular products

Products placement

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! Display a banner with the latest company update!

Announcement banner

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! Search external sources!

Federated search

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! Brand the favicon!

Customization - examples

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! Highlight your most active users!

Customization - examples

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! I only want praise!

Hiding topic types

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! Encourage tagging!

Improve categorization

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! Fancify titles!

Employee – Champion titles

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! Encourage engagement!

“Subscribe” button

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! Gamify your community!

Badgeville integration

AMAZING!!!

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! Tile, label

Facebook app customization

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Questions

Answers.