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Strut your Style: Customizing your Get Satisfaction Community  Peppe Ragusa Launch Director Michelle Glauser Customer Success Engineer @getsatisfaction #GetSuccess

Tips & Tricks for Customizing Your Customer Community

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http://bit.ly/1clmLDG, Community managers are constantly translating between customers, product team, and marketing speak. Join us to learn the best practices for working cross-functionally, especially with development teams.

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Page 1: Tips & Tricks for Customizing Your Customer Community

Strut your Style: Customizing your Get Satisfaction Community

 

Peppe Ragusa Launch Director

Michelle Glauser Customer Success Engineer @getsatisfaction #GetSuccess

Page 2: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  2  #GetSuccess  @Your Twitter Handle

! Brand your community by applying custom header, footer and background of your community pages

! Incorporate navigation elements to have seamless transitions from your website to the community, and vice versa

! Adjust elements of the UI that are not configurable: –  Hide certain topic types (questions/ideas/problems/praise)

–  Rename specific labels (e.g. “customer” -> “member”)

! Implement new Integrations

Full Customization

Page 3: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  3  #GetSuccess  @Your Twitter Handle

! Feature Available on Small Business Pro and some Enterprise Plans

! ….

Full Customization

Page 4: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  4  #GetSuccess  @Your Twitter Handle

! Add HTML/CSS/Javascript in your admin section:

Customization - how

<style>

Page 5: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  5  #GetSuccess  @Your Twitter Handle

! getsatisfaction.com/devcommunity

Customization - examples

Page 6: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  6  #GetSuccess  @Your Twitter Handle

http://pinterest.com/getsatisfaction/enterprise-showcase

Our Pinterest board

Page 7: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  7  #GetSuccess  @Your Twitter Handle

! Total in-brand experience

Header - Background

Page 8: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  8  #GetSuccess  @Your Twitter Handle

! Spotlight your popular products

Products placement

Page 9: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  9  #GetSuccess  @Your Twitter Handle

! Display a banner with the latest company update!

Announcement banner

Page 10: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  10  #GetSuccess  @Your Twitter Handle

! Search external sources!

Federated search

Page 11: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  11  #GetSuccess  @Your Twitter Handle

! Brand the favicon!

Customization - examples

Page 12: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  12  #GetSuccess  @Your Twitter Handle

! Highlight your most active users!

Customization - examples

Page 13: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  13  #GetSuccess  @Your Twitter Handle

! I only want praise!

Hiding topic types

Page 14: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  14  #GetSuccess  @Your Twitter Handle

! Encourage tagging!

Improve categorization

Page 15: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  15  #GetSuccess  @Your Twitter Handle

! Fancify titles!

Employee – Champion titles

Page 16: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  16  #GetSuccess  @Your Twitter Handle

! Encourage engagement!

“Subscribe” button

Page 17: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  17  #GetSuccess  @Your Twitter Handle

! Gamify your community!

Badgeville integration

AMAZING!!!

Page 18: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  18  #GetSuccess  @Your Twitter Handle

! Tile, label

Facebook app customization

Page 19: Tips & Tricks for Customizing Your Customer Community

@getsatisfaction  19  #GetSuccess  @Your Twitter Handle

Questions

Answers.