Symphony Services Overview June 2009

June 2009

Symphony ServicesEngineering Outcome Certainty

2009© Symphony Services Corp. | Proprietary & Confidential

• Symphony Services Overview

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Agenda

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Comprehensive Software Product Engineering Services

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Commercial Software Product Engineering

• Product Development Lifecycle Solutions for Commercial Grade Software

E-Business and Information Services

• Commercial grade software development services for high performance and reliability

Embedded Systems and Software Engineering

• Product Development Lifecycle Solutions from the Silicon to the Application

Global R&D

Operations Strategy

Product Manageme

nt

Architecture

Design Services

Software Engineeri

ng

Quality Assuranc

e

Support

Professional

Services

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Engineering Outcome Certainty

• Symphony Brings Certainty to your Software Product Engineering Initiatives, Alignment with Business Goals– Faster Time to Market– Improved ROI from your R&D Investments– Higher Product Quality – Predictability of Schedule & Costs– More Innovation

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Traditional outsourcing revolved around contracting for inputs (resources, rates), but were abstracted from results. Outcome certainty puts the focus back where it belongs – on getting the work done right and delivered on time.

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Leader in Software Product Engineering Innovation

33 patents filed5000 innovation ideas generated, 2000 accepted by our clients500 have been implementedTools and Technology to industrialize software product engineering, monitor and collaborate

Leader in Software Product Engineering IntellectMore than 150 clients, 300 products under management1,200+ on-time product releases delivered last year1:1 Onshore/Offshore productivity or betterWorld class talent with over 3800 professionals

Leader in Software Product Engineering Industrialization

Singular focus on Software Product EngineeringRanked #1 Offshore Product Development firm by Global Services/NeoITNamed Top Offshore Product Engineering company and top 50 best managed services firm worldwide by the Black Book of Outsourcing

Leadership in Outcome Certainty: The 3 I’s

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2009© Symphony Services Corp. | Proprietary & Confidential

Software Product Engineering Markets Served

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E-Business

Info Services

Enterprise Software

Storage & Systems

Telecom & Mobile

High Tech Mfg

2009© Symphony Services Corp. | Proprietary & Confidential

Comprehensive Software Product Engineering

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TEAM EXTENSION

TRANSFORMATIONAL INITIATIVES• Captive Revitalization• Product Line Management• Enterprise QA• Version 1.0 Product Design & Development

POINT SOLUTIONS• Platform Modernization• Sustaining Engineering• User Interaction Design • PSRA Testing• Test Automation• Security & Vulnerability

Testing• Platform Certification Testing• G11n, I18n, L10n• Connector Development

CONSULTING• Global R&D Strategy• Architecture/SOA• SaaS & Cloud Enablement• Innovation Management

SERVICES• L1/L2/L3 Support• Infrastructure Management Services• Professional Services• Application Management Services• Upgrade Factory• Migration Factory

OU

TPU

T-BA

SED

OU

TCOM

E-BASED

SLA-DRIVEN

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Symphony Competitive Advantage

Pure play products DNA and largest successful offshore product company

Best practices from working with 150 product companies

Leading product engineering teams and processes: Architecture design, UI, PSRA, QA and Operational Automation

IP Accelerators: Search, Mobility, Social Networking, WAM

Technology enablement: Modernization, Cloud Deployment, Analytics

Outcome guarantees with contractual commitment

Persistent teams with focus on Innovation

2009© Symphony Services Corp. | Proprietary & Confidential

Symphony Services2475 Hanover St.Palo Alto, CA 94304Phone: 650.935.9500Fax: 650.935.9501www.symphonysv.cominfo@symphonysv.com

Symphony Services2475 Hanover St.Palo Alto, CA 94304Phone: 650.935.9500Fax: 650.935.9501www.symphonysv.cominfo@symphonysv.com

Thank You for Your Time

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Gordon BrooksPresident and CEOSymphony ServicesOffice: 781.547.3636gbrooks@symphonysv.com

2009© Symphony Services Corp. | Proprietary & Confidential

Extended Presentation on 3 I’s

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2009© Symphony Services Corp. | Proprietary & Confidential11

Leadership in Outcome Certainty: The 3 I’s

• The foundation on how we deliver outcome certainty to our clients

Industrialization: Driving repeatability and productivity

Innovation: Infused through every phase of the PDLC

Intellect: Product engineering is all we do; it’s in our DNA

2009© Symphony Services Corp. | Proprietary & Confidential

Engineering Industrialization

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• Symphony is the leader in product engineering Industrialization. – The foundation of our ability to deliver output certainty for our clients

is Industrial-strength engineering practices that drive• Repeatability• Productivity

– Excellence in product engineering processes driven by our Service Lines, CoE’s and BU’s• The creation of Symphony IP in the form of tools, methodologies and frameworks

– Consistent application of engineering practices across development centers in the U.S., India and China

• 1:1 productivity parity with customers’ R&D labs• 300 active products, and over 1,200 products released in 2009• Ranked #1 Offshore Product Development firm by Global Services• Domain Leadership:– Storage: ~20 current clients including 4 of the top 6 vendors – ERP: 3 of the top 5 vendors in the space as current clients

2009© Symphony Services Corp. | Proprietary & Confidential

• Innovation Results– 33 patents for clients in past 18 months– 5000 ideas generated, 2000 implemented– Development of Symphony IP/Solution Accelerators

Engineering Innovation

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• Symphony is also a recognized leader in engineering Innovation. – Innovation doesn’t simply happen; it is a process that can and must be

managed • Symphony’s 4-3-2 Innovation Methodology

– Adoption of open innovation principles into all aspects of our global engineering activities resulting in new products and features which impact the top line for our clients

2009© Symphony Services Corp. | Proprietary & Confidential

Engineering Intellect

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• Our Intellect goes well beyond the traditional definition of the word– Our teams bring a blend of academic, experiential, managerial and

cultural intellect – Product DNA– Deep domain expertise– Enables innovative, results-driven processes to solve client

engineering challenges

• Attract, Develop and Retain the Best and Brightest– Hire from Top 10% of Market (top schools, MNC’s)– Symphony University drives skill development