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Symphony Services company overview presentation
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June 2009
Symphony ServicesEngineering Outcome Certainty
2009© Symphony Services Corp. | Proprietary & Confidential
• Symphony Services Overview
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Agenda
2009© Symphony Services Corp. | Proprietary & Confidential
Comprehensive Software Product Engineering Services
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Commercial Software Product Engineering
• Product Development Lifecycle Solutions for Commercial Grade Software
E-Business and Information Services
• Commercial grade software development services for high performance and reliability
Embedded Systems and Software Engineering
• Product Development Lifecycle Solutions from the Silicon to the Application
Global R&D
Operations Strategy
Product Manageme
nt
Architecture
Design Services
Software Engineeri
ng
Quality Assuranc
e
Support
Professional
Services
2009© Symphony Services Corp. | Proprietary & Confidential
Engineering Outcome Certainty
• Symphony Brings Certainty to your Software Product Engineering Initiatives, Alignment with Business Goals– Faster Time to Market– Improved ROI from your R&D Investments– Higher Product Quality – Predictability of Schedule & Costs– More Innovation
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Traditional outsourcing revolved around contracting for inputs (resources, rates), but were abstracted from results. Outcome certainty puts the focus back where it belongs – on getting the work done right and delivered on time.
2009© Symphony Services Corp. | Proprietary & Confidential5
Leader in Software Product Engineering Innovation
33 patents filed5000 innovation ideas generated, 2000 accepted by our clients500 have been implementedTools and Technology to industrialize software product engineering, monitor and collaborate
Leader in Software Product Engineering IntellectMore than 150 clients, 300 products under management1,200+ on-time product releases delivered last year1:1 Onshore/Offshore productivity or betterWorld class talent with over 3800 professionals
Leader in Software Product Engineering Industrialization
Singular focus on Software Product EngineeringRanked #1 Offshore Product Development firm by Global Services/NeoITNamed Top Offshore Product Engineering company and top 50 best managed services firm worldwide by the Black Book of Outsourcing
Leadership in Outcome Certainty: The 3 I’s
iii
2009© Symphony Services Corp. | Proprietary & Confidential
Software Product Engineering Markets Served
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E-Business
Info Services
Enterprise Software
Storage & Systems
Telecom & Mobile
High Tech Mfg
2009© Symphony Services Corp. | Proprietary & Confidential
Comprehensive Software Product Engineering
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TEAM EXTENSION
TRANSFORMATIONAL INITIATIVES• Captive Revitalization• Product Line Management• Enterprise QA• Version 1.0 Product Design & Development
POINT SOLUTIONS• Platform Modernization• Sustaining Engineering• User Interaction Design • PSRA Testing• Test Automation• Security & Vulnerability
Testing• Platform Certification Testing• G11n, I18n, L10n• Connector Development
CONSULTING• Global R&D Strategy• Architecture/SOA• SaaS & Cloud Enablement• Innovation Management
SERVICES• L1/L2/L3 Support• Infrastructure Management Services• Professional Services• Application Management Services• Upgrade Factory• Migration Factory
OU
TPU
T-BA
SED
OU
TCOM
E-BASED
SLA-DRIVEN
2009© Symphony Services Corp. | Proprietary & Confidential8
Symphony Competitive Advantage
Pure play products DNA and largest successful offshore product company
Best practices from working with 150 product companies
Leading product engineering teams and processes: Architecture design, UI, PSRA, QA and Operational Automation
IP Accelerators: Search, Mobility, Social Networking, WAM
Technology enablement: Modernization, Cloud Deployment, Analytics
Outcome guarantees with contractual commitment
Persistent teams with focus on Innovation
2009© Symphony Services Corp. | Proprietary & Confidential
Symphony Services2475 Hanover St.Palo Alto, CA 94304Phone: 650.935.9500Fax: [email protected]
Symphony Services2475 Hanover St.Palo Alto, CA 94304Phone: 650.935.9500Fax: [email protected]
Thank You for Your Time
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Gordon BrooksPresident and CEOSymphony ServicesOffice: [email protected]
2009© Symphony Services Corp. | Proprietary & Confidential
Extended Presentation on 3 I’s
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2009© Symphony Services Corp. | Proprietary & Confidential11
Leadership in Outcome Certainty: The 3 I’s
• The foundation on how we deliver outcome certainty to our clients
Industrialization: Driving repeatability and productivity
Innovation: Infused through every phase of the PDLC
Intellect: Product engineering is all we do; it’s in our DNA
2009© Symphony Services Corp. | Proprietary & Confidential
Engineering Industrialization
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• Symphony is the leader in product engineering Industrialization. – The foundation of our ability to deliver output certainty for our clients
is Industrial-strength engineering practices that drive• Repeatability• Productivity
– Excellence in product engineering processes driven by our Service Lines, CoE’s and BU’s• The creation of Symphony IP in the form of tools, methodologies and frameworks
– Consistent application of engineering practices across development centers in the U.S., India and China
• 1:1 productivity parity with customers’ R&D labs• 300 active products, and over 1,200 products released in 2009• Ranked #1 Offshore Product Development firm by Global Services• Domain Leadership:– Storage: ~20 current clients including 4 of the top 6 vendors – ERP: 3 of the top 5 vendors in the space as current clients
2009© Symphony Services Corp. | Proprietary & Confidential
• Innovation Results– 33 patents for clients in past 18 months– 5000 ideas generated, 2000 implemented– Development of Symphony IP/Solution Accelerators
Engineering Innovation
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• Symphony is also a recognized leader in engineering Innovation. – Innovation doesn’t simply happen; it is a process that can and must be
managed • Symphony’s 4-3-2 Innovation Methodology
– Adoption of open innovation principles into all aspects of our global engineering activities resulting in new products and features which impact the top line for our clients
2009© Symphony Services Corp. | Proprietary & Confidential
Engineering Intellect
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• Our Intellect goes well beyond the traditional definition of the word– Our teams bring a blend of academic, experiential, managerial and
cultural intellect – Product DNA– Deep domain expertise– Enables innovative, results-driven processes to solve client
engineering challenges
• Attract, Develop and Retain the Best and Brightest– Hire from Top 10% of Market (top schools, MNC’s)– Symphony University drives skill development
