Planning for BYOD and CYOD in future UCC infrastructure

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Planning for BYOD and CYOD in Future UCC Infrastructure

Justin BondiPexip

Justin BondiDirector of Service Provider Architectures

Justin's fifteen year career in the collaboration and videoconferencing industry has straddled both sides of the fence: as a user, managing an enterprise videoconferencing and webcasting / streaming architecture for a Big10 university, and as a Solution Architect for Codian, Tandberg, Cisco, and now Pexip.

But whatever the venue, his goal always remains the same - make sure the end-user has a good experience the first time, regardless of the tool they are using. All design and product decisions must support that end.

Twitter: @Justin_BondiEmail: justin@pexip.com

Video: pexipdemo.com/justin

Where things sit…

71% of millennial employees show preference for video over audio conferences

Sources: PwC, NextGen Global Generation Study; American Community Survey, UC Census Bureau by globalworkplaceanalytics.com

55% of managers have seen increased demand for videoconferencing

More than 60% of collaboration is done with employees and partners outside the office

Employees in Fortune 1000 companies are not at their desk 50-60% of their time

50-60%

Our attitude towards work is changing

By 2019, WebRTC will be utilized for 15% of enterprise voice and video communication, up from less than 1% today.

Between 2015 and 2019, the rate at which organizations will deploy cloud telephony will nearly double, from about 10% to almost 20%.

300%By 2020, over 90% of enterprise voice calls in the digital workplace will originate from collaboration applications, up from less than 30% today.

By 2019, group videoconferencing usage volumes enterprise-wide will increase 400% over current levels, driven by commodity endpoints and cloud-based services.

Source: Predicts 2016: UCC Will Thrive With Web Standards, Commodity and Cloud, Gartner Group

What Gartner thinks

Personal devices Billions

Lower costPersonal devices

Huge volume

Huddle rooms

Large meetingrooms

Boardrooms

Immersive suites

10Mrooms

30-50Mrooms

Higher costMore integrationLower volume

100%Video systems purchased for huddle rooms are expected to account for 20 percent of the market in 2016, up from 10% in 2015.

45MLess than 15% of huddle rooms are already equipped with video conferencing equipment, leaving an estimated 25-45M rooms opportunity.

Sources: Wainhouse Research, Nemertes Research, Pexip

Collaboration – Where does it live?

Source: Deloitte

Americans alone check their mobile devices 8 billion times per day.

• People bringing or choosing their own device is happening now

• Familiar and personal devices lead to more interactivity and more media consumption

BYOD / CYOD is the new normal

Are you going to provide everyone with BYOD/CYOD visual collaboration?

Or are you going to deny it to them?

The decision may have already been made

Ignoring the support of collaboration across personal tools is going to impact your organization’s competitive advantage – and your bottom line.

Do you have partners? Customers? Patients? Students? If so, can you even begin to control what tool they use?

Building the Foundation

Interoperability

Flexibility

Scalability

Interoperability

We are living in a multi-vendor world, whether we

like it or not

InteroperabilityTruly adopting BYOD / CYOC implies that you are going to let the user’s chosen tool do what it does best – that means Native Functionality:

Voice & Video

Voice & VideoContent Sharing

Scheduling and/or Ad-hoc

Joining

JoiningChat

Solution

The tools won’t solve it for you – let the infrastructure take care of it.

Solution

The tools won’t solve it for you – let the infrastructure take care of it.

Choose a platform or service that stresses interoperability as a core developmental strategy.

Scalability

Personal devices Billions

Lower costPersonal devices

Huge volume

Huddle rooms

Large meetingrooms

Boardrooms

Immersive suites

10Mrooms

30-50Mrooms

Higher costMore integrationLower volume Hundreds or

thousands of rooms…

to hundreds OF thousands of users

Scalability

Capacity

Where to host the capacity Transcoding video streams requires "CPU"

capacity The big question is very often:

– On-prem• How much capacity do you need?

– Cloud • What flavor of cloud?

– Or a combination• Is that even possible?

Where to host the capacity On-prem – deployed on internal servers

– VMware/HyperV/Xen/KVM On-prem installation deployed purely on IaaS

– Azure/Amazon Hybrid Cloud

– A combination of the above Private cloud

– Dedicated at external provider Public cloud

– Shared at external provider

Enterprise

Dedicated on-premOn internal servers (VMware/HyperV/Xen/KVM)

All media transcoding handled on the enterprise MPLS network

Allows for regional deployment on customer regional data centers

Best quality, managed by enterprise or outsourced mgmt

Optimal for security and flexibility

Some vendors support integration with Skype Conferences on AV-MCU

VC endpoint on VC infrastructure

Surface Hub

VC/Skype GatewayOn prem

Enterprise

Dedicated installationPurely on IaaS cloud (i.e. Azure/Amazon)

Media not on local network, requires good connectivity to IaaS provider

• Azure Express Route• AWS Direct Connect

Allows for regional deployment on IaaS provider regional data centers

Same as on-prem for security/flexibility and Skype Conferences on AV-MCU

Potentially high cost with dedicated capacity VMs always on + bandwidth

Surface Hub

IaaS provider

VC/Skype Gateway

Enterprise

Dedicated installationHybrid Cloud – combo of onprem and IaaS

On-prem capacity for everyday use (i.e. Vmware/HyperV/Xen/KVM)

Burst to IaaS providers when needed (i.e. Azure/Amazon)

Optimal media path for most calls

Efficient cost spending, and risk reduction with overflow to cloud

Surface Hub

IaaS provider

VC/Skype Gateway

VC/Skype GatewayOn prem

Enterprise

Private cloud Media handled at provider or

on enterprise network (assuming network interconnect)

Good for security and flexibility Shared management and

possibly transcoding, with some dedicated capacity

Can allow for Skype Conferences on AV-MCU with dedicated integrations VC endpoint on VC

infrastructureSurface Hub

Private Cloud provider

Curstomer dedicated

SP Shared capacity

Enterprise

Public cloud Shared resources, often at a

lower cost, typically VMRs Less flexibility, normally no

or limited gateway offering URI addressing often uses

cloud providers domain name

Surface Hub

Public Cloud provider

SP Shared capacity

Scalability

Capacity Resilience

Resilience: How is failover handled?

Resilience: Locally and Globally?

Scalability

Capacity EfficiencyResilience

Distribution = Efficiency on the Network

On-premises or private cloud enterprise deployment

On-demand capacity in IaaS Cloud

1. Monitor load in on-prem deployment2. Create new resources in cloud3. Discover these new resources4. Connect the next call5. Done

Bursting = Efficiency in Cost

Solution

Ask the hard question: Will I be able to deny access to anyone? If not, can I support every possible user?

Solution

Ask the hard question: Will I be able to deny access to anyone? If not, can I support every possible user?

Choose a platform or service that is truly designed for efficient and resilient scale – and ask for proof.

Change is inevitable – both in your world, and the world at large

Flexibility

Flexibility =Interoperability +

Flexibility

Flexibility =Interoperability +

Environment

Flexibility

Flexibility =Interoperability + Environment +

Flexibility

Technology

Flexibility

Technology

Flexibility

Technology ?

Flexibility =Interoperability + Environment + Technology +

Flexibility

Flexibility =Interoperability + Environment + Technology +

Flexibility

Mission

Flexibility

Does my UC & BYOD strategy support my organization’s…

Core Business?

Flexibility

Core Business?Special Applications?

Flexibility

Core Business?Special Applications?Financial Health?

Flexibility

Core Business?Special Applications?Financial Health?Brand?

Solution

Do the math: interop + environment + technology + mission = flexibility

Make sure your platform has the ability to adapt to both your world and the world at large – the less you have to change to suit your solution, the better.

Thanks!

Planning for BYOD and CYOD in future UCC infrastructure

Technology

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