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Learn about how Office 365 can fit in your organisation. An in-depth overview with tips from Orbit One.
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Orbit One BVBARaas van Gaverestraat 83B-9000 GENT, BELGIUM Website www.orbitone.com
E-mail info@orbitone.com Tel. +32 9 330 15 00VAT BE 456.457.353Bank 442-7059001-50 (KBC)
www.orbitone.com
Pieter-Jan Maenhaut & Olivier Mangelschots
Microsoft Office 365Is the cloud right for my company?May 5th, 2011
May 5th, 2011Office 3652
May 5th, 2011Office 3653
IntroductionWhy Office 365?Subscription Features ImplementationSupport and Helpdesk
Agenda
May 5th, 2011Office 365 - Introduction4
IntroductionEvolution of the Cloud
May 5th, 2011Office 365 - Introduction5
IntroductionEvolution of Microsoft Cloud
http://blogs.msdn.com/b/mssmallbiz/archive/2010/08/23/microsoft-cloud-computing-amp-cloud-services-so-much-more-than-just-bpos.aspx
Office 365 - IntroductionMay 5th, 2011
6
IntroductionOffice 365
Documents & Collaboration
Spam & Antivirus Protection
E-mail & Calendar
Real-time Communication & Online Meetings
Client Tools
Office 365 - IntroductionMay 5th, 2011
7
IntroductionOffice 365
BPOS Microsoft Business Productivity Online ServicesAvailable since 2009SharePoint Online, Exchange Online, Office Live Meeting, OCSOffice 365 replaces BPOS
All existing BPOS users will be migrated to Office 365
May 5th, 2011Office 365 - Introduction8
IntroductionOffice 365
May 5th, 2011Office 3659
IntroductionWhy Office 365?Subscription Features ImplementationSupport and Helpdesk
Agenda
10 April 202310
Why Office 365?Should I move to the cloud?
Cost saver License cost VS subscription cost (pay as you go) ALWAYS less expensive than on premise or partner hosting
• If you take all the costs into account; IT staff, electricity, …No outdated hardware & software
You always benefit of the newest version You don’t have to worry about server upgrades
“Quick & Easy” Configure servers on-premise = several days/weeks Subscribe for Office 365 = 1 day
Office 365 – Why Office 365
10 April 202311
Why Office 365?Why moving to the cloud
What about Connectivity? Fast and reliable internet connection in the office is crucial Upload speed should be 2MB or more (depending on number of users)
If you store large files in SharePoint• Use Office 2010 (only sends changes)• Invest in high-speed internet (+4MB upload speed)
Office 365 – Why Office 365
10 April 202312
Why Office 365?Pros and Cons
Office 365 – Why Office 365
Pros• Immediately available• Online collaboration• Work from anywhere• Low maintenance• Low cost• 99,9% uptime
Cons• Not all features
available• No custom code• Fast internet
connection required• Less control
Orbit One says:
Office 365 is great but you do not always need to use all the components. You can mix and match to get the best solution for your company. Example: Use Office 365 for Exchange only, host your SharePoint extranet at a partner and keep Lync on-premises.
10 April 2023Title13
Why Office 365?Office 365 vs. Partner Hosting vs. On-Premises
Microsoft Office 365 Partner Hosting (shared) Partner Hosting (dedicated) On-Premises (in your office)
Total Cost Low Medium High High
Connectivity Standard Standard Guaranteed Bandwith is possible (MPLS)
Gigabit LAN speed
Install 3rd party components
No Limited Yes Yes
Custom code No Limited Yes Yes
Enterprise Telephony Not yet No? Yes Yes
Where is my data? Somewhere in Europe (no control)
At partner At partner In my office
SLA 99,9% To discuss To discuss Difficult to get
Features Limited Limited All All
Upgrade/Service packs Automatic (less control) Automatic (less control) When I decide When I decide
Who is responsible? Microsoft Partner Partner My IT staff
Storage Size See other slides To discuss You choose You choose
What happens when Internet is down in the office?
Access from anywhere else Access from anywhere else Access from anywhere else Only access in Office, not from remote
ADFS User Integration Possible Ask Possible Not Applicable
10 April 202314
Why Office 365?Conclusion
- Perfect solution for both small and medium Enterprises - Quick & Easy to use and configure- What you see is what you get, almost no customizations
possible- Mix and match is key if you have special requirements
Office 365 = Grown up BPOS that can compete with Google (Gmail, Google Docs, …)
Office 365 – Why Office 365
15May 5th, 2011Office 365
IntroductionWhy Office 365?Subscription Features ImplementationSupport and Helpdesk
Agenda
16May 5th, 2011Office 365 – Subscription
SubscriptionSubscription Types - Overview
Office 365 For SMB P1/P2
Office 365 For EDU
Office 365 ForEnterprise E1
Office 365 ForEnterprise E2
Office 365 For Enterprise E3
€5,25*
free
€9*
Prices per user per month in Europe, subject to change
€14,25*
€22,75*
17May 5th, 2011Office 365 – Subscription
SubscriptionOffice 365 For Small Business
Plan 1, Plan 2 (P1, P2)Pricing: Starting at €5,25 / month* Limited Features:
• E-mail and Calendar• Office Web Apps• Public Websites & Team Site (Limited SharePoint Functionality)• Lync Chat & Meetings
Maximum 50 users! During Beta
• 25 x P1 subscriptions
* in Europe, subject to change
18
SubscriptionOffice 365 For Small Business
May 5th, 2011Office 365 – Subscription
P1 P2Pricing 5,25€ / user / month * ?
Exchange Online 25 GB storage 25 GB storage+ 100 GB (during Beta) / Unlimited in archive mailbox
SharePoint Online 10GB (shared) + 500MB / userNo My Site
idem
Support Community Only Community Only
* in Europe, subject to change
19May 5th, 2011Office 365 – Subscription
SubscriptionOffice 365 For Education
Planned Benefits An online learning environment that uses social-networking to enhance collaboration—all within the familiarity of a classroom environment with extensible boundaries
Large 25 GB mailboxes and the ability to send attachments up to 25 MB Virtually anywhere-access to email, important documents, contacts, and calendar on nearly any device, including PC, Mac, Windows Phone, iPhone, Android, and BlackBerry
Works with the programs students know and use most—Microsoft Outlook®, Word, Excel®, PowerPoint®, and OneNote®
Student access to Office Web Apps for viewing, sharing and light editing of documents
Team sites to share, manage and search for information and resources Industry-leading, always-up-to-date anti-virus and anti-spam solutions
Replacement for Live@EDU
20May 5th, 2011Office 365 – Subscription
SubscriptionOffice 365 For Education
Live@EDU / Office 365 for EDU
Allows Schools & Educational institutions to offer their students, alumni & student parents free e-mail and collaboration tools
Why does Microsoft offer this for free?To familiarize students with the use of Microsoft collaboration products, making it a logical choise when they start a professional career
21
SubscriptionOffice 365 For Enterprise
E1, E2, E3, E4 Full Office 365 Experience Pricing: €9 - €25,50 / user / month
K1, K2 (Kiosk) “Kiosk workers” without fixed computer Exchange & SharePoint Pricing: starting at €3,57 / user / month Ideal for people who work temporary (students/interims/…) or don’t use their computer every day
During Beta 25 x E3 + 25 x K2
May 5th, 2011Office 365 – Subscription
22
SubscriptionOffice 365 For Enterprise - Kiosk
May 5th, 2011Office 365 – Subscription
K1 K2
Exchange Online - 500 MB / user- Email, Calendar, Contacts- OWA & Outlook- POP
idem
SharePoint Online - 10GB (shared) + 0MB / user- No My Site - Limited Office Web Apps:
Document Viewer for Word,Excel, PowerPoint , OneNote
- 10 GB (shared) + 0MB / user- Full Office Web Apps:- Full Office Web Apps:
View & modify documents in your browser
Support 24x7 phone support for Admin idem
* in Europe, subject to change
23
SubscriptionOffice 365 For Enterprise – E1,E2,E3,E4
May 5th, 2011Office 365 – Subscription
E1 E2 E3/E4
Pricing €9 / user / month * €14,25 / user / month * € 22,75 / € 25,50 / user / month *
Exchange Online 25 GB / userExtra storage: ? / GB
25 GB / userExtra storage: ? / GB
25 GB / userExtra storage: ? / GB
SharePoint Online - 10 GB (shared) + 500 MB/user **
- My Site- Limited Web Apps: View
only
- 10 GB (shared) + 500 MB/user- My Site- Full Web Apps:
View & Edit
- 10 GB (shared) + 500 MB/user- My Site- Full Web Apps:
View & Edit - Enterprise features- Acces Services
Support 24x7 Phone support for Admin 24x7 Phone support for Admin 24x7 Phone support for Admin
** Extra volume: $2,50/GB/month, Total maximum of 100 GB / site collection
* in Europe, subject to change
24May 5th, 2011Office 365 – Subscription
Orbit One says:
For most companies, E1 is the right choice. If you don’t have Office 2010 licenses already or if you need SharePoint with enterprise features, go for E3
* Telephony is not yet available (2012)
*
25
SubscriptionRemarks
Minimum number of seats? BPOS = 5 seats Office 365 = 1 seat ! (for all subscription types)
Minimum period? Minimum of 1 year Decreasing # of licenses / stopping subscriptions not very flexible http://community.office365.com/en-us/f/149/t/2765.aspx
May 5th, 2011Office 365 – Subscription
26May 5th, 2011Office 365
IntroductionWhy Office 365?Subscription Features ImplementationSupport and Helpdesk
Agenda
27
FeaturesBPOS vs. Office 365
May 5th, 2011Office 365 – Features
• Exchange Online 2007• SharePoint Online 2007• OCS 2007 R2• Office Live Meeting
BPOS
• Exchange online 2010 SP1• SharePoint Online 2010• Lync Online 2010
• Lync meetings• Enterprise Voice*
• FOPE• Office 2010 license
Office 365* Not available in 2011
28
FeaturesOffice 365 - General
Microsoft Exchange Online Exchange 2010, OWA, Lync integration
Microsoft SharePoint Online Features depending on subscription type
Microsoft Lync Online IM, Lync-to-Lync calls, Lync Meetings
Microsoft Office Professional Plus Subscription E3 or E4
Office Web Apps Limited version of Office, online collaboration
May 5th, 2011Office 365 – Features
29
FeaturesOffice 365 – SharePoint Office Web Apps
Office Web AppsFrom browser, no install needed
Most browsers supportedLimited version of Office
Word, Excel, PowerPoint, OneNoteOnline collaboration2 options/versions:
View: document viewer only, no editing possible Edit: edit documents in your browser
Replacement for Office in future?
May 5th, 2011Office 365 – Features
Orbit One says:
Office web apps is a fantastic product to view Office documents on any device (phones, tablets, computers without Office) – but editing documents is still limited.
30
FeaturesOffice 365 – Beta
Office 365 currently in BetaFree subscription for Enterprise or SMB
25 E3 + 25 K1 (Enterprises) or 25 P1 (SMB) until end of October 2011
After Beta? You will be notified whether you want to extend your subscription
• Take a paid subscription• Stop Beta / Service
SLA is not offered during the Beta period
May 5th, 2011Office 365 – Features
31
FeaturesOffice 365 - Limitations
Lync OnlineEnterprise Voice
(call non-Lync phones and mobiles) Not yet, first in USA, Belgium: ?
• In beginning only dial-out, no dial-in Only PC-to-PC No replacement for PBX yet Response groups not available in first release
May 5th, 2011Office 365 – Features
Orbit One says:
If you want to use Lync as a full PBX replacement today, go to partner- or on-premises hosting
32
FeaturesOffice 365 - Limitations
Exchange Online Public Folders not available
Microsoft solution: Create SharePoint ListBut no Mail-enabled lists in SharePoint
Orbit One advice:• E-mail Public Folders Create shared mailbox,
Give users full access• Calendar & Contact Public Folders move to SharePoint list
Mobile devices Supported but manual configuration needed (no autodiscover) BlackBerry: BES not supported anymore, need BIS (from mobile provider)
Mailbox size depending on subscription type: 500MB – 25GB Some subscription plans have e-mail archive (unlimited)
May 5th, 2011Office 365 – Features
33
FeaturesOffice 365 - Limitations
SharePoint Online No mail-enabled lists! Available features depending on your subscription type
Office 365 for SMB: very limited! Office 365 for ENT: almost full SP 2010 server (not limited to foundation features)
Currently, Only Enterprise uses HTTPs for Team Site (encryption)! No access to Central Admin, PowerShell needed Custom development? > only SandBox solutions supported! Indexing external content? Not possible yet No official migration tool
3rd party tools quite expensive (MetaLogix)
May 5th, 2011Office 365 – Features
34
FeaturesOffice 365 - Limitations
Office Professional 2010 Special edition for the cloud
Same feature set as normal license Internet connection needed
Office checks periodically if subscription is still valid
Limited functionality after 30 days Office 2011 for Mac ?
Not available yet through Office 365 Buy a normal license, works perfectly
Allowed to install on 5 computers (same user) eg: desktop at work, notebook, computer at home
May 5th, 2011Office 365 – Features
Orbit One says:
When people leave your company, no worries about lost licenses!
35
FeaturesOffice 365 - Service Level Agreement (SLA)
Office 365 SLA (to be confirmed!)Microsoft guarantees 99,9% uptime
Financially backed guarantee• If less than 99,9% Charge less for subscriptions
No damage claim possible Critical data is geo-redundanthttp://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea
The SLA is not offered during the Beta periodMay 5th, 2011Office 365 – Features
Orbit One says:
SLA is very good for its price, but higher SLA/support level is not available at extra cost… (partner opportunity?)
36May 5th, 2011Office 365
IntroductionWhy Office 365?Subscription Features ImplementationSupport and Helpdesk
Agenda
37
ImplementationSample Deployment Schedule
May 5th, 2011Office 365 – Implementation
Orbit One says:
Using all components trough Office 365 might not be the best solution for you. We can help you make the best choice.
38
ImplementationOrbit One Deployment Steps
May 5th, 2011Office 365 – Implementation
Learn
Discuss your needs
Review your current environment
Advice
Propose best solution for your needs
Approve
Kickoff and planning
PrepareRegistrationDomain VerificationCreate usersDNS changesFederation
ConfigureConfigure users for Office 365Testing & EvaluationChange MX records
MigrateExchange dataSharePoint dataPublic folders…
ImproveWorkshopsUse the full potential of Office365Use SharePoint within your business
39
ImplementationAdd your domain(s)
May 5th, 2011Office 365 – Implementation
* Quick Verification* No Direct impact
40
ImplementationAdd your domain(s)
May 5th, 2011Office 365 – Implementation
41
ImplementationAuthentication
2 ways to manage users in Office 365:Manually create users in Admin portal
Manual configuration Configure users with Microsoft Office 365 Desktop Setup
Use On-Premise Active Directory Use AD FS with Single sign-on (SSO)
No mix possible
May 5th, 2011Office 365 – Implementation
Orbit One says:
Very small companies with limited IT infrastructure should manually create users in Offce365, all others should use ADFS, this will allow them to use other cloud services next to Office 365 and simply manage all their users. The organization is “cloud-ready”
42
ImplementationAuthentication – AD FS and SSO
May 5th, 2011Office 365 – Implementation
CloudOn-premises
`
Client
Microsoft Federation Gateway
AD FS 2.0 server
Microsoft Office 365 Beta
Active Directory
3
1
5
4
6
7
8
2
43
ImplementationAuthentication – AD FS and SSO
AD / AD FS On-Premises down ? Office 365 cannot be used Manual login only supported for Admin user Dependency! (Single Point of Failure?)
•Solution: redundant ADFS servers
You cannot combine ADFS with manual login All computers and users in domain! “Travelling employees” ?
May 5th, 2011Office 365 – Implementation
44
ImplementationAuthentication – AD FS and SSO
Office 365 + AD FS = Future for companiesAD / AD FS On-premises
User / Group policies WDS / Images / … with needed software Use ‘old servers’ as domain controller Central directory with users
Used for multiple online services: Office 365, CRM Online, Azure, …
Office 365 SSO (“invisible” for users) and autoconfiguration Don’t need to invest in new hardware
May 5th, 2011Office 365 – Implementation
45
ImplementationAuthentication – AD FS and SSO
Online Resources http://
blogs.msdn.com/b/plankytronixx/archive/2010/11/27/single-sign-on-between-on-premise-apps-windows-azure-apps-and-office-365-services.aspx
http://community.office365.com/cfs-file.ashx/__key/communityserver-components-postattachments/00-00-00-03-86/HowIdentityFederationWorks.doc
http://vimeo.com/19177993
http://www.agileit.com/Blog/Lists/Posts/Post.aspx?ID=840 May 5th, 2011Office 365 – Implementation
46
ImplementationConfiguration – Desktop Setup
May 5th, 2011Office 365 – Implementation
47
Emails / Contacts / Calendar Client-side: direct from Outlook Client
• Customer can decide when to move emails, and what to move Export PST & Import PST to cloud Migration Tool for batch migration http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff652556.aspx
SharePoint documents / sites No official migration tool from Microsoft yet 3rd party tools (eg. MetaLogix, MetaVis) quite expensive
Users Manual creation AD FS
May 5th, 2011Office 365 – Implementation
ImplementationData Migration
48
ImplementationMixed Scenario’s
Office 365 supports mixed scenario’s, eg:Exchange Online ServicesLync On-premises (Enterprise Voice)
Office 365 also supports Coexistence
May 5th, 2011Office 365 – Implementation
49
ImplementationMixed Scenario’s
May 5th, 2011Office 365 – Implementation
50
TIP: Configuration can be automated with PowerShell!
http://help.outlook.com/en-us/140/cc952755.aspxhttp://help.outlook.com/en-us/140/cc546278.aspxhttp://
blah.winsmarts.com/2011-4-Using_PowerShell_with_Office365.aspx
http://www.mikepfeiffer.net/2010/11/office-365-connecting-to-exchange-online-with-remote-powershell/
May 5th, 2011Office 365 – Implementation
ImplementationConfiguration
51May 5th, 2011Office 365
IntroductionWhy Office 365?Subscription Features ImplementationSupport and Helpdesk
Agenda
10 April 202352
Support and HelpdeskWho is your support contact?
Office 365 – Support and Helpdesk
Orbit One says:
The Microsoft helpdesk can only be contacted directly for technical / administrative related questions. Orbit One is there to offer you personal training and support.
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