Office 365, is cloud right for your company?

Orbit One BVBARaas van Gaverestraat 83B-9000 GENT, BELGIUM Website www.orbitone.com

E-mail [email protected] Tel. +32 9 330 15 00VAT BE 456.457.353Bank 442-7059001-50 (KBC)

www.orbitone.com

Pieter-Jan Maenhaut & Olivier Mangelschots

Microsoft Office 365Is the cloud right for my company?May 5th, 2011

http://www.orbitone.com/

mailto:[email protected]

mailto:[email protected]


May 5th, 2011Office 3652


IntroductionWhy Office 365?Subscription Features ImplementationSupport and Helpdesk

Agenda

May 5th, 2011Office 365 - Introduction4

IntroductionEvolution of the Cloud


IntroductionEvolution of Microsoft Cloud

http://blogs.msdn.com/b/mssmallbiz/archive/2010/08/23/microsoft-cloud-computing-amp-cloud-services-so-much-more-than-just-bpos.aspx

Office 365 - IntroductionMay 5th, 2011

6

IntroductionOffice 365

Documents & Collaboration

Spam & Antivirus Protection

E-mail & Calendar

Real-time Communication & Online Meetings

Client Tools

Office 365 - IntroductionMay 5th, 2011

7


BPOS Microsoft Business Productivity Online ServicesAvailable since 2009SharePoint Online, Exchange Online, Office Live Meeting, OCSOffice 365 replaces BPOS

All existing BPOS users will be migrated to Office 365



http://www.youtube.com/watch?v=7SGp9pA9cAY

http://www.youtube.com/watch?v=7SGp9pA9cAY



Agenda

10 April 202310

Why Office 365?Should I move to the cloud?

Cost saver License cost VS subscription cost (pay as you go) ALWAYS less expensive than on premise or partner hosting

• If you take all the costs into account; IT staff, electricity, …No outdated hardware & software

You always benefit of the newest version You don’t have to worry about server upgrades

“Quick & Easy” Configure servers on-premise = several days/weeks Subscribe for Office 365 = 1 day

Office 365 – Why Office 365

10 April 202311

Why Office 365?Why moving to the cloud

What about Connectivity? Fast and reliable internet connection in the office is crucial Upload speed should be 2MB or more (depending on number of users)

If you store large files in SharePoint• Use Office 2010 (only sends changes)• Invest in high-speed internet (+4MB upload speed)


10 April 202312

Why Office 365?Pros and Cons


Pros• Immediately available• Online collaboration• Work from anywhere• Low maintenance• Low cost• 99,9% uptime

Cons• Not all features

available• No custom code• Fast internet

connection required• Less control

Orbit One says:

Office 365 is great but you do not always need to use all the components. You can mix and match to get the best solution for your company. Example: Use Office 365 for Exchange only, host your SharePoint extranet at a partner and keep Lync on-premises.

10 April 2023Title13

Why Office 365?Office 365 vs. Partner Hosting vs. On-Premises

Microsoft Office 365 Partner Hosting (shared) Partner Hosting (dedicated) On-Premises (in your office)

Total Cost Low Medium High High

Connectivity Standard Standard Guaranteed Bandwith is possible (MPLS)

Gigabit LAN speed

Install 3rd party components

No Limited Yes Yes

Custom code No Limited Yes Yes

Enterprise Telephony Not yet No? Yes Yes

Where is my data? Somewhere in Europe (no control)

At partner At partner In my office

SLA 99,9% To discuss To discuss Difficult to get

Features Limited Limited All All

Upgrade/Service packs Automatic (less control) Automatic (less control) When I decide When I decide

Who is responsible? Microsoft Partner Partner My IT staff

Storage Size See other slides To discuss You choose You choose

What happens when Internet is down in the office?

Access from anywhere else Access from anywhere else Access from anywhere else Only access in Office, not from remote

ADFS User Integration Possible Ask Possible Not Applicable

10 April 202314

Why Office 365?Conclusion

- Perfect solution for both small and medium Enterprises - Quick & Easy to use and configure- What you see is what you get, almost no customizations

possible- Mix and match is key if you have special requirements

Office 365 = Grown up BPOS that can compete with Google (Gmail, Google Docs, …)


15May 5th, 2011Office 365


Agenda

16May 5th, 2011Office 365 – Subscription

SubscriptionSubscription Types - Overview

Office 365 For SMB P1/P2

Office 365 For EDU

Office 365 ForEnterprise E1

Office 365 ForEnterprise E2

Office 365 For Enterprise E3

€5,25*

free

€9*

Prices per user per month in Europe, subject to change

€14,25*

€22,75*


SubscriptionOffice 365 For Small Business

Plan 1, Plan 2 (P1, P2)Pricing: Starting at €5,25 / month* Limited Features:

• E-mail and Calendar• Office Web Apps• Public Websites & Team Site (Limited SharePoint Functionality)• Lync Chat & Meetings

Maximum 50 users! During Beta

• 25 x P1 subscriptions

* in Europe, subject to change

18

SubscriptionOffice 365 For Small Business

May 5th, 2011Office 365 – Subscription

P1 P2Pricing 5,25€ / user / month * ?

Exchange Online 25 GB storage 25 GB storage+ 100 GB (during Beta) / Unlimited in archive mailbox

SharePoint Online 10GB (shared) + 500MB / userNo My Site

idem

Support Community Only Community Only



SubscriptionOffice 365 For Education

Planned Benefits An online learning environment that uses social-networking to enhance collaboration—all within the familiarity of a classroom environment with extensible boundaries

Large 25 GB mailboxes and the ability to send attachments up to 25 MB Virtually anywhere-access to email, important documents, contacts, and calendar on nearly any device, including PC, Mac, Windows Phone, iPhone, Android, and BlackBerry

Works with the programs students know and use most—Microsoft Outlook®, Word, Excel®, PowerPoint®, and OneNote®

Student access to Office Web Apps for viewing, sharing and light editing of documents

Team sites to share, manage and search for information and resources Industry-leading, always-up-to-date anti-virus and anti-spam solutions

Replacement for Live@EDU


SubscriptionOffice 365 For Education

Live@EDU / Office 365 for EDU

Allows Schools & Educational institutions to offer their students, alumni & student parents free e-mail and collaboration tools

Why does Microsoft offer this for free?To familiarize students with the use of Microsoft collaboration products, making it a logical choise when they start a professional career

21

SubscriptionOffice 365 For Enterprise

E1, E2, E3, E4 Full Office 365 Experience Pricing: €9 - €25,50 / user / month

K1, K2 (Kiosk) “Kiosk workers” without fixed computer Exchange & SharePoint Pricing: starting at €3,57 / user / month Ideal for people who work temporary (students/interims/…) or don’t use their computer every day

During Beta 25 x E3 + 25 x K2


22

SubscriptionOffice 365 For Enterprise - Kiosk


K1 K2

Exchange Online - 500 MB / user- Email, Calendar, Contacts- OWA & Outlook- POP

idem

SharePoint Online - 10GB (shared) + 0MB / user- No My Site - Limited Office Web Apps:

Document Viewer for Word,Excel, PowerPoint , OneNote

- 10 GB (shared) + 0MB / user- Full Office Web Apps:- Full Office Web Apps:

View & modify documents in your browser

Support 24x7 phone support for Admin idem


23

SubscriptionOffice 365 For Enterprise – E1,E2,E3,E4


E1 E2 E3/E4

Pricing €9 / user / month * €14,25 / user / month * € 22,75 / € 25,50 / user / month *

Exchange Online 25 GB / userExtra storage: ? / GB

25 GB / userExtra storage: ? / GB

25 GB / userExtra storage: ? / GB

SharePoint Online - 10 GB (shared) + 500 MB/user **

- My Site- Limited Web Apps: View

only

- 10 GB (shared) + 500 MB/user- My Site- Full Web Apps:

View & Edit

- 10 GB (shared) + 500 MB/user- My Site- Full Web Apps:

View & Edit - Enterprise features- Acces Services

Support 24x7 Phone support for Admin 24x7 Phone support for Admin 24x7 Phone support for Admin

** Extra volume: $2,50/GB/month, Total maximum of 100 GB / site collection



Orbit One says:

For most companies, E1 is the right choice. If you don’t have Office 2010 licenses already or if you need SharePoint with enterprise features, go for E3

* Telephony is not yet available (2012)

*

25

SubscriptionRemarks

Minimum number of seats? BPOS = 5 seats Office 365 = 1 seat ! (for all subscription types)

Minimum period? Minimum of 1 year Decreasing # of licenses / stopping subscriptions not very flexible http://community.office365.com/en-us/f/149/t/2765.aspx


http://community.office365.com/en-us/f/149/t/2765.aspx

http://community.office365.com/en-us/f/149/t/2765.aspx



Agenda

27

FeaturesBPOS vs. Office 365

May 5th, 2011Office 365 – Features

• Exchange Online 2007• SharePoint Online 2007• OCS 2007 R2• Office Live Meeting

BPOS

• Exchange online 2010 SP1• SharePoint Online 2010• Lync Online 2010

• Lync meetings• Enterprise Voice*

• FOPE• Office 2010 license

Office 365* Not available in 2011

28

FeaturesOffice 365 - General

Microsoft Exchange Online Exchange 2010, OWA, Lync integration

Microsoft SharePoint Online Features depending on subscription type

Microsoft Lync Online IM, Lync-to-Lync calls, Lync Meetings

Microsoft Office Professional Plus Subscription E3 or E4

Office Web Apps Limited version of Office, online collaboration


29

FeaturesOffice 365 – SharePoint Office Web Apps

Office Web AppsFrom browser, no install needed

Most browsers supportedLimited version of Office

Word, Excel, PowerPoint, OneNoteOnline collaboration2 options/versions:

View: document viewer only, no editing possible Edit: edit documents in your browser

Replacement for Office in future?


Orbit One says:

Office web apps is a fantastic product to view Office documents on any device (phones, tablets, computers without Office) – but editing documents is still limited.

30

FeaturesOffice 365 – Beta

Office 365 currently in BetaFree subscription for Enterprise or SMB

25 E3 + 25 K1 (Enterprises) or 25 P1 (SMB) until end of October 2011

After Beta? You will be notified whether you want to extend your subscription

• Take a paid subscription• Stop Beta / Service

SLA is not offered during the Beta period


31

FeaturesOffice 365 - Limitations

Lync OnlineEnterprise Voice

(call non-Lync phones and mobiles) Not yet, first in USA, Belgium: ?

• In beginning only dial-out, no dial-in Only PC-to-PC No replacement for PBX yet Response groups not available in first release


Orbit One says:

If you want to use Lync as a full PBX replacement today, go to partner- or on-premises hosting

32


Exchange Online Public Folders not available

Microsoft solution: Create SharePoint ListBut no Mail-enabled lists in SharePoint

Orbit One advice:• E-mail Public Folders Create shared mailbox,

Give users full access• Calendar & Contact Public Folders move to SharePoint list

Mobile devices Supported but manual configuration needed (no autodiscover) BlackBerry: BES not supported anymore, need BIS (from mobile provider)

Mailbox size depending on subscription type: 500MB – 25GB Some subscription plans have e-mail archive (unlimited)


33


SharePoint Online No mail-enabled lists! Available features depending on your subscription type

Office 365 for SMB: very limited! Office 365 for ENT: almost full SP 2010 server (not limited to foundation features)

Currently, Only Enterprise uses HTTPs for Team Site (encryption)! No access to Central Admin, PowerShell needed Custom development? > only SandBox solutions supported! Indexing external content? Not possible yet No official migration tool

3rd party tools quite expensive (MetaLogix)


34


Office Professional 2010 Special edition for the cloud

Same feature set as normal license Internet connection needed

Office checks periodically if subscription is still valid

Limited functionality after 30 days Office 2011 for Mac ?

Not available yet through Office 365 Buy a normal license, works perfectly

Allowed to install on 5 computers (same user) eg: desktop at work, notebook, computer at home


Orbit One says:

When people leave your company, no worries about lost licenses!

35

FeaturesOffice 365 - Service Level Agreement (SLA)

Office 365 SLA (to be confirmed!)Microsoft guarantees 99,9% uptime

Financially backed guarantee• If less than 99,9% Charge less for subscriptions

No damage claim possible Critical data is geo-redundanthttp://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea

The SLA is not offered during the Beta periodMay 5th, 2011Office 365 – Features

Orbit One says:

SLA is very good for its price, but higher SLA/support level is not available at extra cost… (partner opportunity?)

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea





Agenda

37

ImplementationSample Deployment Schedule

May 5th, 2011Office 365 – Implementation

Orbit One says:

Using all components trough Office 365 might not be the best solution for you. We can help you make the best choice.

38

ImplementationOrbit One Deployment Steps


Learn

Discuss your needs

Review your current environment

Advice

Propose best solution for your needs

Approve

Kickoff and planning

PrepareRegistrationDomain VerificationCreate usersDNS changesFederation

ConfigureConfigure users for Office 365Testing & EvaluationChange MX records

MigrateExchange dataSharePoint dataPublic folders…

ImproveWorkshopsUse the full potential of Office365Use SharePoint within your business

39

ImplementationAdd your domain(s)


* Quick Verification* No Direct impact

40

ImplementationAdd your domain(s)


41

ImplementationAuthentication

2 ways to manage users in Office 365:Manually create users in Admin portal

Manual configuration Configure users with Microsoft Office 365 Desktop Setup

Use On-Premise Active Directory Use AD FS with Single sign-on (SSO)

No mix possible


Orbit One says:

Very small companies with limited IT infrastructure should manually create users in Offce365, all others should use ADFS, this will allow them to use other cloud services next to Office 365 and simply manage all their users. The organization is “cloud-ready”

42

ImplementationAuthentication – AD FS and SSO


CloudOn-premises

`

Client

Microsoft Federation Gateway

AD FS 2.0 server

Microsoft Office 365 Beta

Active Directory

3

1

5

4

6

7

8

2

43


AD / AD FS On-Premises down ? Office 365 cannot be used Manual login only supported for Admin user Dependency! (Single Point of Failure?)

•Solution: redundant ADFS servers

You cannot combine ADFS with manual login All computers and users in domain! “Travelling employees” ?


44


Office 365 + AD FS = Future for companiesAD / AD FS On-premises

User / Group policies WDS / Images / … with needed software Use ‘old servers’ as domain controller Central directory with users

Used for multiple online services: Office 365, CRM Online, Azure, …

Office 365 SSO (“invisible” for users) and autoconfiguration Don’t need to invest in new hardware


45


Online Resources http://

blogs.msdn.com/b/plankytronixx/archive/2010/11/27/single-sign-on-between-on-premise-apps-windows-azure-apps-and-office-365-services.aspx

http://community.office365.com/cfs-file.ashx/__key/communityserver-components-postattachments/00-00-00-03-86/HowIdentityFederationWorks.doc

http://vimeo.com/19177993

http://www.agileit.com/Blog/Lists/Posts/Post.aspx?ID=840 May 5th, 2011Office 365 – Implementation

http://blogs.msdn.com/b/plankytronixx/archive/2010/11/27/single-sign-on-between-on-premise-apps-windows-azure-apps-and-office-365-services.aspx










http://www.agileit.com/Blog/Lists/Posts/Post.aspx?ID=840

http://www.agileit.com/Blog/Lists/Posts/Post.aspx?ID=840

46

ImplementationConfiguration – Desktop Setup


47

Emails / Contacts / Calendar Client-side: direct from Outlook Client

• Customer can decide when to move emails, and what to move Export PST & Import PST to cloud Migration Tool for batch migration http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff652556.aspx

SharePoint documents / sites No official migration tool from Microsoft yet 3rd party tools (eg. MetaLogix, MetaVis) quite expensive

Users Manual creation AD FS


ImplementationData Migration

http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff652556.aspx



48

ImplementationMixed Scenario’s

Office 365 supports mixed scenario’s, eg:Exchange Online ServicesLync On-premises (Enterprise Voice)

Office 365 also supports Coexistence


49

ImplementationMixed Scenario’s


50

TIP: Configuration can be automated with PowerShell!

http://help.outlook.com/en-us/140/cc952755.aspxhttp://help.outlook.com/en-us/140/cc546278.aspxhttp://

blah.winsmarts.com/2011-4-Using_PowerShell_with_Office365.aspx

http://www.mikepfeiffer.net/2010/11/office-365-connecting-to-exchange-online-with-remote-powershell/


ImplementationConfiguration

http://blah.winsmarts.com/2011-4-Using_PowerShell_with_Office365.aspx














Agenda

10 April 202352

Support and HelpdeskWho is your support contact?

Office 365 – Support and Helpdesk

Orbit One says:

The Microsoft helpdesk can only be contacted directly for technical / administrative related questions. Orbit One is there to offer you personal training and support.

www.orbitone.com


Technology

Office 365, is cloud right for your company?