If an Application Fails in the Datacenter and No Users Are On It, Will it Cut a Ticket?

Data, Information, Visualization, ActionAKA

If an App Fails in the Data Center And Nobody’s On It, Will it Cut a Ticket?

© 2018 SolarWinds Worldwide, LLC. All rights reserved. 2

Who are we?

© 2018 SolarWinds Worldwide, LLC. All rights reserved. 3

Who are we?

© 2018 SolarWinds Worldwide, LLC. All rights reserved. 4

Who are we?

© 2018 SolarWinds Worldwide, LLC. All rights reserved. 5

Who are we?

Who Are We?

SolarWinds provides powerful and affordable IT management software to customers worldwide, from

Fortune 500® enterprises to small businesses, managed service providers (MSPs), government agencies,

and educational institutions. We are committed to focusing exclusively on IT, MSP, and DevOps

professionals, and strive to eliminate the complexity that our customers have been forced to accept from

traditional enterprise software vendors. Regardless of where the IT asset or user sits, SolarWinds delivers

products that are easy to find, buy, use, maintain, and scale while providing the power to address key areas

of the infrastructure from on-premises to the cloud. This focus and commitment to excellence in end-to-end

hybrid IT performance management has established SolarWinds as the worldwide leader in both network

management software and MSP solutions, and is driving similar growth across the full spectrum of IT

management software. Our solutions are rooted in our deep connection to our user base, which interacts in

our THWACK online community to solve problems, share technology and best practices, and directly

participate in our product development process. Learn more today at www.solarwinds.com.

Who Are We?

We Monitor StuffWe Help YOU Monitor Stuff

Who Are We?

• Solutions

• To solve TODAY’S problems

• Not TOMORROW’S buzzwords

• Made BY IT Professionals

• Made FOR IT Professionals

• We make your weekends longer

• What broke, when it broke, and where to look to start fixing

Who Are We?

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92 2 1 11:57.7 54:09.9 15:59.6 0.011545 0.01454 0.013342 0.000542 719 0.008058 0.012538 0.009651 0.00055 719

92 2 2 11:57.7 54:01.3 15:59.6 0.011545 0.014438 0.013348 0.000562 239 0.008058 0.012538 0.00973 0.00061 239

92 2 3 02:57.8 54:09.9 15:59.6 0.011748 0.01454 0.013339 0.000534 480 0.008264 0.011109 0.009611 0.000516 480

92 3 1 11:57.7 54:09.9 15:59.6 0 3.83E-07 3.03E-07 1.24E-07 719 8.18E-06 1.85E-05 1.32E-05 2.43E-06 719

92 3 2 11:57.7 54:01.3 15:59.6 0 3.79E-07 3.03E-07 1.26E-07 239 9.06E-06 1.85E-05 1.34E-05 2.43E-06 239

92 3 3 02:57.8 54:09.9 15:59.6 0 3.83E-07 3.03E-07 1.24E-07 480 8.18E-06 1.81E-05 1.32E-05 2.44E-06 480

101 10 1 12:09.8 54:21.6 15:59.6 0 0 0 0 719 0 0 0 0 719

101 10 2 12:09.8 54:11.1 15:59.6 0 0 0 0 240 0 0 0 0 240

101 10 3 03:09.8 54:21.6 15:59.6 0 0 0 0 479 0 0 0 0 479

106 36 1 07:07.8 58:09.6 15:59.6 0 0 0 0 720 0 0 0 0 720

106 36 2 07:07.8 58:09.5 15:59.6 0 0 0 0 241 0 0 0 0 241

106 36 3 07:07.9 58:09.6 15:59.6 0 0 0 0 479 0 0 0 0 479

106 37 1 07:07.8 58:09.6 15:59.6 0 0 0 0 720 0 0 0 0 720

106 37 2 07:07.8 58:09.5 15:59.6 0 0 0 0 241 0 0 0 0 241

106 37 3 07:07.9 58:09.6 15:59.6 0 0 0 0 479 0 0 0 0 479

Who Are We?

• Everyone is on mute; use your WebEx® console to chat or submit questions using the “Questions” section.

• We will do a live Q&A session at the end of the webcast.

• Feel free to ask questions throughout the webcast and we’ll address them if it fits into the current conversation. Then we’ll address the rest at the end.

• We are recording this webcast and will send a link to view the archive via email once the on-demand is available.

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Housekeeping

Introduction

•The Power of Visualization

•From Data to Action

•Passive vs Active Engagement with your Data

•Observability

•Redundant and Largely Un-necessary Summary

•Questions & Answers

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Overview

Pics, Or It Never Happened

A Picture is Worth…

A Picture is Worth…

A Picture is Worth…

rπ 2

A Picture is Worth…

The Data Path

Turning Data Into Action

Turning Data Into Action

Turning Data Into Action

2130833 McArthur Reef 52.06667 177.8667 U RFU US AK 16 -9999 Asia/Kamchatka

3831610 Little Stellwagen Basin 42.11667 -70.2833 U BSNU US 0 -9999 America/New_York

3981608 Tia Juana River 32.55668 -117.129 H STM US 4 America/Los_Angeles

4020151 Southern California Borderland 32.5 -118.5 U BDLU US CA -9999 America/Cambridge_Bay

4020248 Monterey Canyon 36.66667 -122.083 U CNYU US CA -9999 America/Cambridge_Bay

4030396 Heceta Bank 44.12062 -124.876 U BNKU US OR -9999

4031857 Portlock Bank 58.33333 -150.5 U BNKU US AK -9999 America/Dawson

4031961 Bogoslof Canyon 53.91667 -167.8 U CNYU US AK 16 -9999 America/Dawson

4045408 Chitka Cove 51.59611 178.9397 H BAY US AK 16 -9999 America/Adak

4045409 West Arm 52.79404 172.8163 H BAY US AK 16 1 America/Adak

4045410 Vulcan Point 52.10222 177.5389 T CAPE US AK 16 -9999 America/Adak

4045411 Tropical Ridge 51.99167 177.5083 T RDGE US AK 16 267 America/Adak

4045412 Thirty-Seven Hill 52.84528 173.1528 T MT US AK 16 193 America/Adak

4045413 Temnac Bay 52.81028 173.0447 H BAY US AK 16 -9999 America/Adak

4045414 Tanadak Pass 51.94776 177.7452 H CHN US AK 16 -9999 America/Adak

4045415 Square Point 52.8612 173.3368 T CAPE US AK 16 30 America/Adak

4045416 Square Bluff 51.65 178.7 T CLF US AK 16 -9999 America/Adak

4045417 Southwest Indent 51.9125 179.5 H BAY US AK 16 -9999 America/Adak

4045418 Southeast Point 51.92222 179.7278 T CAPE US AK 16 170 America/Adak

4045419 Sonom Beach 52.79768 173.1043 T BCH US AK 16 1 America/Adak

4045420 Smith Beach 52.97557 172.9113 T BCH US AK 16 -9999 America/Adak

4045421 Silver Salmon Lake 51.42278 179.2186 H LK US AK 16 2 America/Adak

4045422 Siddens Valley 52.88191 173.2177 T VAL US AK 16 2 America/Adak

4045423 Sarana Bay 52.87141 173.2831 H BAY US AK 16 -9999 America/Adak

Turning Data Into Action

"What is Snape doing at 41°24’12.2″N 2°10’26.5″E when he should be in his office?" exclaimed Harry.

"Never mind that," retorted Hermione as Ron looked over her shoulder, "why has Malfoy's location aged out of the system? Do you think he's not able to associate with a satellite?"

Turning Data Into Action

Turning Data Into Action

Troubleshooting the network critical path

Turning Data Into Action

Packet INternet Groper“Give me a ping, Vasily. One ping only, please" - Captain Marko Raimus

Uncle Leon’s Amusing Anecdotes

The Limitations of Physics

Ketu Bay 7284, New Zealand

hmm

Leander, Texas

The Limitations of Physics

The Limitations of Physics

• Light/Electricity: 186,282 miles per second

• 5961.2 miles = .032 seconds

• …in a complete vacuum

What You See is What You Can Act on

HOW you visualize information

plays a large part in determining

what you can do

WITH or ABOUT information.

What You See is What You Can Act on

What You See is What You Can Act on

What You See is What You Can Act on

What You See is What You Can Act on

What You See is What You Can Act on

PerfStack: Framing the Action

It’s never the network

PerfStack: Framing the Action

MeanTimeTo

Innocence

PerfStack: Framing the Action

• It’s never the network

• Production is like dev, but with more screaming

• Murphy was an optimist

PerfStack: Framing the Action

Observability

Observability

Observability

• Monitoring

• Alerting/visualization

• Application tracing

• Log aggregation/analytics

Observability

Monitoring is what you do to an application or system.

Observability is the data the application makes available.

Wrapping Up…

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Some light reading:

• Monitoring 201

• SolarWinds Lab™

• THWACK.com

Tools to help you get started:

• Find and resolve app problems before they become incidents with Server & Application Monitor

• Permissions Analyzer for AD provides instant visibility into user and group permissions

• TracerouteNG provides path analysis using continuous TCP and ICMP tracing

Q&A© 2018 SolarWinds Worldwide, LLC. All rights reserved. 47

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countries. All other SolarWinds trademarks, service marks, and logos may be common

law marks or are registered or pending registration. All other trademarks mentioned

herein are used for identification purposes only and are trademarks of (and may be

registered trademarks) of their respective companies.

Obligatory Legal Stuff