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Data, Information, Visualization, ActionAKA
If an App Fails in the Data Center And Nobody’s On It, Will it Cut a Ticket?
© 2018 SolarWinds Worldwide, LLC. All rights reserved. 2
Who are we?
© 2018 SolarWinds Worldwide, LLC. All rights reserved. 3
Who are we?
© 2018 SolarWinds Worldwide, LLC. All rights reserved. 4
Who are we?
© 2018 SolarWinds Worldwide, LLC. All rights reserved. 5
Who are we?
Who Are We?
SolarWinds provides powerful and affordable IT management software to customers worldwide, from
Fortune 500® enterprises to small businesses, managed service providers (MSPs), government agencies,
and educational institutions. We are committed to focusing exclusively on IT, MSP, and DevOps
professionals, and strive to eliminate the complexity that our customers have been forced to accept from
traditional enterprise software vendors. Regardless of where the IT asset or user sits, SolarWinds delivers
products that are easy to find, buy, use, maintain, and scale while providing the power to address key areas
of the infrastructure from on-premises to the cloud. This focus and commitment to excellence in end-to-end
hybrid IT performance management has established SolarWinds as the worldwide leader in both network
management software and MSP solutions, and is driving similar growth across the full spectrum of IT
management software. Our solutions are rooted in our deep connection to our user base, which interacts in
our THWACK online community to solve problems, share technology and best practices, and directly
participate in our product development process. Learn more today at www.solarwinds.com.
Who Are We?
We Monitor StuffWe Help YOU Monitor Stuff
Who Are We?
• Solutions
• To solve TODAY’S problems
• Not TOMORROW’S buzzwords
• Made BY IT Professionals
• Made FOR IT Professionals
• We make your weekends longer
• What broke, when it broke, and where to look to start fixing
Who Are We?
NodeID
InterfaceI
D
TimeFra
meID
MinDate
Time
MaxDate
Time
Timesta
mp
In_Perce
ntUtilMin
In_Perce
ntUtilMax
In_Perce
ntUtilMea
n
In_Perce
ntUtilStD
ev
In_Perce
ntUtilCou
nt
Out_Perc
entUtilMi
n
Out_Perc
entUtilMa
x
Out_Perc
entUtilMe
an
Out_Perc
entUtilSt
Dev
Out_Perc
entUtilCo
unt
92 2 1 11:57.7 54:09.9 15:59.6 0.011545 0.01454 0.013342 0.000542 719 0.008058 0.012538 0.009651 0.00055 719
92 2 2 11:57.7 54:01.3 15:59.6 0.011545 0.014438 0.013348 0.000562 239 0.008058 0.012538 0.00973 0.00061 239
92 2 3 02:57.8 54:09.9 15:59.6 0.011748 0.01454 0.013339 0.000534 480 0.008264 0.011109 0.009611 0.000516 480
92 3 1 11:57.7 54:09.9 15:59.6 0 3.83E-07 3.03E-07 1.24E-07 719 8.18E-06 1.85E-05 1.32E-05 2.43E-06 719
92 3 2 11:57.7 54:01.3 15:59.6 0 3.79E-07 3.03E-07 1.26E-07 239 9.06E-06 1.85E-05 1.34E-05 2.43E-06 239
92 3 3 02:57.8 54:09.9 15:59.6 0 3.83E-07 3.03E-07 1.24E-07 480 8.18E-06 1.81E-05 1.32E-05 2.44E-06 480
101 10 1 12:09.8 54:21.6 15:59.6 0 0 0 0 719 0 0 0 0 719
101 10 2 12:09.8 54:11.1 15:59.6 0 0 0 0 240 0 0 0 0 240
101 10 3 03:09.8 54:21.6 15:59.6 0 0 0 0 479 0 0 0 0 479
106 36 1 07:07.8 58:09.6 15:59.6 0 0 0 0 720 0 0 0 0 720
106 36 2 07:07.8 58:09.5 15:59.6 0 0 0 0 241 0 0 0 0 241
106 36 3 07:07.9 58:09.6 15:59.6 0 0 0 0 479 0 0 0 0 479
106 37 1 07:07.8 58:09.6 15:59.6 0 0 0 0 720 0 0 0 0 720
106 37 2 07:07.8 58:09.5 15:59.6 0 0 0 0 241 0 0 0 0 241
106 37 3 07:07.9 58:09.6 15:59.6 0 0 0 0 479 0 0 0 0 479
Who Are We?
• Everyone is on mute; use your WebEx® console to chat or submit questions using the “Questions” section.
• We will do a live Q&A session at the end of the webcast.
• Feel free to ask questions throughout the webcast and we’ll address them if it fits into the current conversation. Then we’ll address the rest at the end.
• We are recording this webcast and will send a link to view the archive via email once the on-demand is available.
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
Housekeeping
Introduction
•The Power of Visualization
•From Data to Action
•Passive vs Active Engagement with your Data
•Observability
•Redundant and Largely Un-necessary Summary
•Questions & Answers
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
Overview
Pics, Or It Never Happened
A Picture is Worth…
A Picture is Worth…
A Picture is Worth…
rπ 2
A Picture is Worth…
The Data Path
Turning Data Into Action
Turning Data Into Action
Turning Data Into Action
2130833 McArthur Reef 52.06667 177.8667 U RFU US AK 16 -9999 Asia/Kamchatka
3831610 Little Stellwagen Basin 42.11667 -70.2833 U BSNU US 0 -9999 America/New_York
3981608 Tia Juana River 32.55668 -117.129 H STM US 4 America/Los_Angeles
4020151 Southern California Borderland 32.5 -118.5 U BDLU US CA -9999 America/Cambridge_Bay
4020248 Monterey Canyon 36.66667 -122.083 U CNYU US CA -9999 America/Cambridge_Bay
4030396 Heceta Bank 44.12062 -124.876 U BNKU US OR -9999
4031857 Portlock Bank 58.33333 -150.5 U BNKU US AK -9999 America/Dawson
4031961 Bogoslof Canyon 53.91667 -167.8 U CNYU US AK 16 -9999 America/Dawson
4045408 Chitka Cove 51.59611 178.9397 H BAY US AK 16 -9999 America/Adak
4045409 West Arm 52.79404 172.8163 H BAY US AK 16 1 America/Adak
4045410 Vulcan Point 52.10222 177.5389 T CAPE US AK 16 -9999 America/Adak
4045411 Tropical Ridge 51.99167 177.5083 T RDGE US AK 16 267 America/Adak
4045412 Thirty-Seven Hill 52.84528 173.1528 T MT US AK 16 193 America/Adak
4045413 Temnac Bay 52.81028 173.0447 H BAY US AK 16 -9999 America/Adak
4045414 Tanadak Pass 51.94776 177.7452 H CHN US AK 16 -9999 America/Adak
4045415 Square Point 52.8612 173.3368 T CAPE US AK 16 30 America/Adak
4045416 Square Bluff 51.65 178.7 T CLF US AK 16 -9999 America/Adak
4045417 Southwest Indent 51.9125 179.5 H BAY US AK 16 -9999 America/Adak
4045418 Southeast Point 51.92222 179.7278 T CAPE US AK 16 170 America/Adak
4045419 Sonom Beach 52.79768 173.1043 T BCH US AK 16 1 America/Adak
4045420 Smith Beach 52.97557 172.9113 T BCH US AK 16 -9999 America/Adak
4045421 Silver Salmon Lake 51.42278 179.2186 H LK US AK 16 2 America/Adak
4045422 Siddens Valley 52.88191 173.2177 T VAL US AK 16 2 America/Adak
4045423 Sarana Bay 52.87141 173.2831 H BAY US AK 16 -9999 America/Adak
Turning Data Into Action
"What is Snape doing at 41°24’12.2″N 2°10’26.5″E when he should be in his office?" exclaimed Harry.
"Never mind that," retorted Hermione as Ron looked over her shoulder, "why has Malfoy's location aged out of the system? Do you think he's not able to associate with a satellite?"
Turning Data Into Action
Turning Data Into Action
Troubleshooting the network critical path
Turning Data Into Action
Packet INternet Groper“Give me a ping, Vasily. One ping only, please" - Captain Marko Raimus
Uncle Leon’s Amusing Anecdotes
The Limitations of Physics
Ketu Bay 7284, New Zealand
hmm
Leander, Texas
The Limitations of Physics
The Limitations of Physics
• Light/Electricity: 186,282 miles per second
• 5961.2 miles = .032 seconds
• …in a complete vacuum
What You See is What You Can Act on
HOW you visualize information
plays a large part in determining
what you can do
WITH or ABOUT information.
What You See is What You Can Act on
What You See is What You Can Act on
What You See is What You Can Act on
What You See is What You Can Act on
What You See is What You Can Act on
PerfStack: Framing the Action
It’s never the network
PerfStack: Framing the Action
MeanTimeTo
Innocence
PerfStack: Framing the Action
• It’s never the network
• Production is like dev, but with more screaming
• Murphy was an optimist
PerfStack: Framing the Action
Observability
Observability
Observability
• Monitoring
• Alerting/visualization
• Application tracing
• Log aggregation/analytics
Observability
Monitoring is what you do to an application or system.
Observability is the data the application makes available.
Wrapping Up…
© 2017 SolarWinds Worldwide, LLC. All rights reserved.
Some light reading:
• Monitoring 201
• SolarWinds Lab™
• THWACK.com
Tools to help you get started:
• Find and resolve app problems before they become incidents with Server & Application Monitor
• Permissions Analyzer for AD provides instant visibility into user and group permissions
• TracerouteNG provides path analysis using continuous TCP and ICMP tracing
Q&A© 2018 SolarWinds Worldwide, LLC. All rights reserved. 47
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive
property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S.
Patent and Trademark Office, and may be registered or pending registration in other
countries. All other SolarWinds trademarks, service marks, and logos may be common
law marks or are registered or pending registration. All other trademarks mentioned
herein are used for identification purposes only and are trademarks of (and may be
registered trademarks) of their respective companies.
Obligatory Legal Stuff