IBM Connect 2013 - Milano

© 2013 IBM Corporation

Alessandro ChinniciEnterprise 2.0 & Social Business Consultant – IBM Italia

alessandro_chinnici@it.ibm.com

achinnici alessandrochinnici

© 2013 IBM Corporation

© 2013 IBM Corporation

2012 IBM CEO C-Suite Study

© 2013 IBM Corporation

ee

© 2013 IBM Corporation

© 2013 IBM Corporation

© 2013 IBM Corporation

© 2013 IBM Corporation

50%of consumers are using

a mobile device in stores

of web usersvisit social sites

80%+

of consumers trust word-of-mouth and recommendations

92%of smartphone users

have scanned a QR Code

34%

during holiday seasonover 50%

2012 online sales via mobile devices up

of companies haveused crowd sourcing

44%25%

of time on the internet spenton social networks and blogs

mobile devices

social sites

recommendations QR Codes

online salescrowd sourcing

social networks and blogs

© 2013 IBM Corporation

© 2013 IBM Corporation

IBM offre una piattaforma in grado di trasformare la customer experience,

implementare strategie di marketing digitale e

stabilire una rleazione in grado di fidelizzare i

clienti

© 2013 IBM Corporation

© 2013 IBM Corporation

Source: McKinsey Global Institute: The Social Economy. July 2012

25% AVERAGE Productivity Gains

of

© 2013 IBM Corporation

© 2013 IBM Corporation

La piattaforma tecnologica e i modelli organizzativi

EFFICIENZA OPERATIVA &

PRODUTTIVITA'Creazione e valorizzazione di

skill e competenze

Capacità di attrarre e mantenere i migliori talenti

Coinvolgimento attivo dei vari collaboratori

Migliore condivisione di know-how e conoscenza

© 2013 IBM Corporation

Increase sales

Acquire new clients

Increase productivity

Increase profitability

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IBM offre una piattaforma in grado di coinvolgere i

singoli dipendenti e trasformare il loro modo

di lavorare, apprendere e collaborare

© 2013 IBM Corporation

© 2013 IBM Corporation

SocialNetworking

SocialContent

IBM PLATFORM FOR SOCIAL BUSINESS

SocialIntegration

SocialAnalytics

®

© 2013 IBM Corporation

Una piattaforma in grado di armonizzare i vari canali

One unified experience Customer

ServiceIntranetDivisions Extranet .comSocial

Networks Commerce

Integration

PeopleApplications Content Process

Management

AnalyticsMobile Social Context PersonalizationSearch SecurityContent /

Rich Media

© 2013 IBM Corporation

Una piattaforma centrata sulla piena mobilità

Apple® iOS Android™ Blackberry® Windows® Phone

The Broadest Portfolio of Mobile Solutions

The Deepest Set of Services Expertise

New Industry Partnerships and Resources for Developers

© 2013 IBM Corporation

Una piattaforma mirata ai vari processi aziendali

HumanResources

CustomerService

Sales

Marketing

Finance &Procurement

Logistics

Technology & ProductDevelopment

© 2013 IBM Corporation

Un modello basato su metodologie e best practices

Integrate into Processes & Flowsfor business outcomes

Customize the Experience

Governance, policyand communications

Hire Community Managers and Social Job Roles

CREATENEW WAYS OF THINKING

Leaders Show the Way

Evangelize and Enable Employees

LAUNCHEXECUTIVE LEADERSHIPAND GROUNDSWELL

Motivate and Engage

Reverse Mentor Your Leaders

Raise an Internal Brand Army

Show Metrics and Value

ENGAGEWORK STYLE AND CULTURE

© 2013 IBM Corporation

IBM WebSphere Portal V8.0

IBM Web Content Manager V8.0 IBM Forms V8.0

IBM Web Experience Factory V8.0

Commerce Social media ECM Analytics EMM Collaboration BPM

IBM Customer Experience Suite V8.0 IBM Employee Experience Suite V8.0

V8 update -- available now!Tech preview of Digital Asset Management capabilitiesKenexa & Smarter Workforce

Announcementsat Connect 2013

© 2013 IBM Corporation

IBM Customer Experience Suite

End usersengage & manage their own experience

Business usersoptimize the business impact

ITcreates a powerful & flexible foundationfor many channels

Social

MobileIntegration

ContentAnalytics

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PureSystems pattern

Kenexa &Smarter WorkforceEmployee

ExperienceSuite

BrandedCareer Sites

SAP integration

SharePoint integration

Integration

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Newly revisedContentTemplateCatalog&Microsites IBM Forms

ExperienceBuilder

Tech preview forDigital Asset Management capability

Content

Inline editingand targeting

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IBMConnections-basedCommunity Pages

OpenID integrationwith external

social properties

SocialMedia

Publishercapability

FacebookConnections

Linkedin

Twitter

Social

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Coremetricsintegration

Unicaintegration

Analytics

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Responsive DesignEntitlement

for managed hybrid apps

Web Experience Factorymobile enhancements

Mobile

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IBM Connections 4.5

Quick view of all statusupdates or comments

targeted @ you

Filter or search onany @ mentions of

any user

@ mention anyone in privatemessages, including privatereferences to non-members

Follow-up on questionswith a consolidated viewof all your @ mentions

directed at others

Manage ideas in aspreadsheet

or other product

Focus participants onvoting on open ideas

© 2013 IBM Corporation

IBM Connections Content Manager 4.5

Sharing

Liking

Commenting

Check-in/out

Versioning

Approval Routing

Nested Folders

Metadata

© 2013 IBM Corporation

IBM Connections Content Manager 4.5

Activity Stream updates on CCM events

Embedded Experience with

Approval, Comments, Like,

Download and more

© 2013 IBM Corporation

IBM Connections Content Manager 4.5

*Views

Nested folders

Trash can for “soft” delete

Check in / out documents

Count and sort by number of Likes and

Downloads

Views*Views*

*Views

Nested folders

Trash can for “soft” delete

Check in / out documents

Count and sort by number of Likes and

Downloads

© 2013 IBM Corporation

IBM Connections Suite 4.5

© 2013 IBM Corporation

IBM Docs

Moduli applicativi basati su tecnologia web per creare e modificare in modo collaborativo documenti, fogli di calcolo e presentazioni➢Estendono le funzionalità di

gestione dei Files➢Real-time co-editing➢Author presence awareness➢Commenting and discussions➢Revision management

© 2013 IBM Corporation

Gli strumenti per creare e modificare documenti

● Light weight Web editing tools enabling ongoing composition and sharing of most up to date documents ● Co-editing synchronously and/or asynchronously●Social document experience:

● publishing to activity streams● commenting & discussions● Instant collaboration on all content

Full featured desktop editors for the most efficient way to create rich, complex documents from business data, includes robust editors for documents, spreadsheets, presentations, mathematics, drawing and lightweight database.

Mobile device support ideal for review, comment, and presentation of documents with convenience and efficiency on the go.● Light weight editing● Review comment; quick updates

IBM Docs MobileIBM Docs

Apache OpenOffice +IBM Extensions

© 2013 IBM Corporation

Community Survey & Polls (2Q2013)

Basato su IBM Forms Experience Builder 8.5

Results shownafter submission

Question-basedauthoring directlyfrom Communities

© 2013 IBM Corporation

IBM Connections Mobile (2Q2013)

Migliore gestione dei Files offline tramite FileSync➢Completo supporto anche di IBM Connection

Content Manager

➢Editing sicuro dei documenti tramite IBM Docs mobile

Implementazione completa anche suIBM SmartCloud FileSync

iPad | Windows | Mac

© 2013 IBM Corporation

La convergenza dei tool di collaborazione

Community

ContentConversation

© 2013 IBM Corporation

IBM Sametime 9 (2H 2013)

© 2013 IBM Corporation

IBM Sametime 9 (2H 2013)

High Definition Continuous Presence VideoHighly Scalable, Software MCUBrowser, Rich, and Mobile clientsH.264 SVC (Scalable Video Coding) Dial out to audio bridgesHigh quality audioSupport for geographic distribution

Compatibility Mode for AVC systems➢ Active speaker, switched video experience➢ Support for older Sametime clients and industry standard AVC endpoints

© 2013 IBM Corporation

IBM Sametime 9 (2H 2013)

Video enabled mobile meetingsVoice and Video ChatVoice and Video softphone

© 2013 IBM Corporation

IBM Notes & Domino 9 Social Edition

Ciclo di sviluppo di oltre 16 mesi➢Update tecnologico solido, basato su 8.5.3

Obiettivi chiave:➢UI moderna, semplificata per rendere immediate le attività più comuni

➢Social Mail come evoluzione del modello di messaging tradizionale

➢ Implementazione completa di standard innovativi (open social)

© 2013 IBM Corporation

IBM Notes and Domino 9.0 Social Edition IBM Connections 4.0 and Connections Mail

Un approccio applicativo open e basato su standard

© 2013 IBM Corporation

IBM Notes & Domino roadmap

IBM Connections Mail

Notes/DominoSocial EditionPublic BETA

Notes/DominoSocial Edition eGA

Notes Traveler 9.0 eGA

Notes TravelerUpgrade Pack 1

IBM Connections MailUpdate 1

Notes/DominoSocial EditionUpdate 1

IBM Connections Mail for SmartCloud

Cloud

On-Premises

SmartCloud Notes GA7 SmartCloud Notes GA8

EO 2012 1H 2013 2H 2013 2014 2015

SmartCloud Notes GA next

Notes/Domino Social EditionMaintenance Release

Notes/Domino 8.5.xMaintenance Release

Notes TravelerUpgrade Pack 2

Notes/Domino Next

Notes Traveler Next

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

© 2013 IBM Corporation

IBM Notes Traveler

Traveler v9➢Windows Phone 7.5, 7.8, 8 & Windows RT/Pro tablets➢BlackBerry® 10➢Traveler server on IBM I

Ulteriori evoluzioni (service packs 2013)

➢Mobile device management API's➢ Integration with IBM Connections Mobile

and Sametime Mobile➢Sending and receiving encrypted mail

with Internet users➢Certificate based authentication

© 2013 IBM Corporation

IBM collaboration solution: le app mobile

Apple® iOS Android™ Blackberry® Windows® Phone

IBM Notes Traveler IBM Sametime IBM Connections IBM Docs

© 2013 IBM Corporation

La piattaforma IBM per la social collaboration

eMail & CalendarCollaboration

Instant MessagingWeb ConferencingDoc / Apps Sharing

Social File sharingCommunities - Profiles

Social Networking

On Premises

ibmcloud.comibmcloud.com

Hybrid model

© 2013 IBM Corporation

Il valore delle soluzioni IBM SmartCloud

Simplest way to interact across business boundaries

Fastest way to make your existing processes social

Keeping private business exactly that

Public, Dedicated, or Hybrid – it's your choice

Bring your own device, fast, simple, self-service

© 2013 IBM Corporation

IBM SmartCloud for Social Business

Servizi di Email e Social collaboration progettati per le AziendeMassima sicurezza e livelli di integrazioneAmpia gamma di opzioni client: mobile, browser, tablet, rich client

Files

Meetings

Chat

Surveys

Communities

Activities

People

Blogs, Wikis,

Ideation

DocsEmail

Calendar

Traveler

© 2013 IBM Corporation

IBM SmartCloud for Social Business (1H2013 update)

© 2013 IBM Corporation

IBM SmartCloud for Social Business (2013 roadmap)

Avaliable Today 1H 2013 2H 2013 Full Notes mail capability on

mobile devices (Notes Traveler)

Chat with partner

(Chat – mobile and browser)

Upload content from mobile (Mobile Files)

Collaboratively edit in web browser (SmartCloud Docs)

Share content with partners outside your organization

Web Meetings with partner for project status

Redesigned Dashboard & Activity Stream

Connections 4.5 platform and capabilities

Ipad editing with SmartCloud Docs

Audio Conferencing for Meetings

Continuous updates to native mobile application features

Updated SLA and Support offerings

Notes 9 and Social Mail experience

Sametime 9 Meetings

Advanced IM offerings

Offline web editors

Archive eDiscovery for Premises eMail

Community Analytics

Continuously shorter service windows

© 2013 IBM Corporation

Get Social. Do Business.