An IT Paradigmology Update

1© ASL BiSL Foundation

Yale University, New Haven, July 18 2014

IT Paradigmology Update

Mark Smalley, IT Paradigmologist

Manager

Work is more fun than fun – Noël Coward[Smalley.I

THE SERVICE MANAGEMENT

INAUGURAL CONGRESS

IT Paradigmologist

Thinking about thinkingThinkin

g about thinkin

gTED Talks

Ken Robinson 2006

4© ASL BiSL Foundation NashvilleSt Paul Osaka Tokyo Birmingham

ChicagoLondon Fort Lauderdale

Cary Phoenix

AntwerpLas Vegas Malmö Singapore Kuala Lumpur

EdmontonCalgary Toronto New York Edina

New Haven

5© ASL BiSL Foundation5

Emanuel School (1594)

Emanuel School (1889)

“tends to become a little confused at times”

“A pleasant, thoughtful boy”

8© ASL BiSL Foundation Photo: Roger George Clark

Tim Berners-Lee

Another thoughtful boy

Blame Tim…

True story

6%-10% productivity loss

Demand-Supply-Use

UserOrg Demand

SupplyUse

InfoSyst

Demand-Supply-Use

UserOrg Demand

SupplyUse

InfoSyst

Realize actualvalue

Identify potential

DevelopIntegrateDeployDeliver

YouTube – TheMrTubeX“Japanese Precision - Walk it

out!”

15© ASL BiSL Foundation source: theworkplacetherapist.com

What do IT People think about Business people?

• Don’t know what they want• Are always changing their mind• Won’t take responsibility• Are never satisfied• Blame us for everything

Source: Paul Wilkinson, www.abcatwork.nl

What do Business People think about IT people?

• Are bureaucratic and slow• Can’t communicate in normal language • Think that they know what we want • But don’t have a clue what we need• The last people we want to call

“IT doesn’t understand the business, but the business’

understanding of IT is even worse”

Prof. Jerry Luftman

“I don’t want questions, I want solutions!”

Charles Araujo, President Elect, itSMF USA

“Talk benefits, costs and risks.” John Krogh, Managing Partner, SMArt

“I’m entitled to IT!” Hank Marquis, Practice Director, Global Knowledge

Business expectations

Context

What’s up?!

Employm

Well-being

ruption

Wilkinson & Pickett,

The Spirit Level (2009)Fleck, Glaser &

Sprague,

The Compensation-

Productivity Gap (2011)

Sharing economy

What’s up?!

The world is flat

We needinformation

Thingschangerapidly

Information systems are

complex

IT context

The good old days

Source: www.culture24.org.uk/science-and-nature/technology/art7536

Nowadays

Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642

Modern I&T needs a radically better approach

Critical & complexSystemic & emergent

Specialized & decentralized

More valuable I&TQuicker delivery

Better value realization

More reliable/resilient

Cheaper Multi-disciplinary

approachT-shaped professionalsDisciplined flexibility

Some IT trends – Agile and DevOps

BUSINESS

Evolution of multi-disciplinary approaches

Deploy

Develop

Integrate1)

Deliver2

Identify

IT Value Chain• Identify value from

I&T• Design functionality• Develop

functionality• Integrate

applications• Deploy applications• Deliver IT services 1) Not Continuous Integration of Code

2) Not Continuous Delivery of Software

Releases

BUSINESS

Evolution of multi-disciplinary approaches

Deploy

Develop

Integrate

Deliver

Identify

applications• Deploy applications• Deliver IT services

DevOps

Dave van Herpen

Fewer rules, better behaviour

@daveherpen

ScrumXP

DSDM FDD

Kanban

@daveherpen

Agile mindset in the enterprise

Customer Satisfaction over SLA compliance

Attitude & collaboration over Certification

Control of results over Control of activities

Adaptivity over Procedures

@daveherpen

The trouble with Scrum...

@daveherpen

DevOps

Continuous Build

Integration

Deployment

Delivery Quality Testing

@daveherpen

DevOps in real lifedev

ops@daveherpen

DevOps in real lifedev

@daveherpen

Agile ITSM

www.brighttalk.com/webcast/9795/114767

But wait!

•What’s wrong with this picture?

•Something’s missing!

•Who actually realizes the value of I&T?

BUSINESS

Deploy

Develop

Integrate

Deliver

Identify

Users Users Users Users

Cartoon: Hugh Mac Leod, www.gapingvoid.com

BUSINESS

Use – the weakest link?

Deploy

Develop

Integrate

Deliver

Identify

applications• Deploy applications• Deliver IT services• Use information

systems & IT services

If the IT Department builds cars,

who helps the drivers to get to the right destination?

Userorg

Demand

SupplyUse

Infosyst

Supply

ITprov

ITafdIT

Userorg

ITprov

ITdept

IT Promiscuity

You’re seeing someone else, aren’t you?

What’s wrong with me?Are my CI’s sagging?

Do my services look too big in this catalogue?Don’t you love me anymore?

What are your options?…

Userorg

1. Work for an external service provider2. Become a broker 3. Help the business with I&T

Demand-Supply-Use

PARTNERSCUSTOMERSSUPPLIERS

BUSINESS

SUPPLIERS

DevOps

Business Information Mgmt

• Decide how I&T can help your business survive and succeed

• Delegate the T to the IT provider

• Organize the I

• Ensure effective and efficient use of I&T

Informationstrategy

I-organizationstrategy

Functionalitymanagement

Management processes

Use management

Connectingprocesses

Connecting

processes

• Decide how I&T can help your business survive and succeed

• Delegate the T to the IT provider

• Organize the I

• Ensure effective and efficient use of I&T

BIM & BiSL

Planning and resourcemanagement

Financialmanagement

Demandmanagement

Contract management

Use management Functionality management

Information strategyI-organization strategy

Connectingprocesses

Changemanagement

Transitionmanagement

End usersupport

Business datamanagement

Operational supplier

management

Specifyinformation requirements

Design non-automated

informationsystems

Prepare transition

Review and testing

Establishbusiness process

developments

Establish information

chain developments

Establishtechnologicaldevelopments

Management

Processes

Connectingprocesses

Infor-mationcoor-

dination

Strategic user relationship management

Strategic supplier

management

Define I-organization

strategy

Strategic information

partnermanagement

Informationlifecycle

management

Informationportfolio

management

BiSL (2012 edition)Str

Managin

tional

BiSL connects product owners & service owners

BiSL addresses effective and efficient use

Demand-Supply-Use

UserOrg Demand

SupplyUse

InfoSyst

BIM ALM

“When I use a word,” Humpty Dumpty said,

in rather a scornful tone, “it means just what

I choose it to mean – neither more nor less.”

Lewis Carroll, Through the Looking Glass

‘ALM'

Application Lifecycle Management

Managin

tional

ASL (2009 edition)

Software control

and distribution

Changemanagement

Usesupport

Continuity management

IT operationsmanagement

Configurationmanagement

Applicationportfolio

management

Applicationlifecycle

managementIT

develop-ments

strategy

Customer environment

strategy

Realization

Design

Implemen-tation

Contract management

Planning and control

Qualitymanagement

Financialmanagement

Suppliermanagement

Application supportApplication maintenance

and renewal

Application strategyApplication management

organization strategy

Impactanalysis

Testing

Capabilitiesdefinition

Technologydefinition

Supplierdefinition

Accountand marketdefinition

Servicedelivery

definition

Customerorganizations

strategy

Connectingprocesses

Services Applications

Management

Processes

ASL (2009 edition)

Enable useof applications

Determine applications’

future

Change applications

Application supportApplication maintenance

and renewal

Managin

tional

Organize AM

Application strategyApplication management

organization strategy

Connectingprocesses

Services Applications

Management

ProcessesManage AM

Applicationportfolio

management

Applicationlifecycle

managementIT

develop-ments

strategy

Customer environment

strategy

Customerorganizations

strategy

Determine applications’ future• Think lifecycle, think

rationalization, think building a new city in the old city• Close collaboration with

business partners• Determine business

value and technical value• Evaluate business and

technical developments• Make strategic plans for

applications • Set policy for changes

Software control

and distribution

Changemanagement

Realization

Design

Implemen-tation

Impactanalysis

Testing

Change applications

• Based on business demand and non-functional requirements• Develop new functionality or

integrate suppliers’ new releases• Agile/Scrum for quick and

‘first time right’ incremental development• DevOps for highly-

automated continuous deployment • Test-Driven Development

for better design

Software control

and distribution

Changemanagement

Usesupport

Continuity management

IT operationsmanagement

Configurationmanagement

Enable use of applications

• Provide 2nd/3rd line support• Communicate proactively• Ensure application

availability and performance• Even under extreme

circumstances (continuity)

ASL & BiSL

• Process models for AM & BIM• Implementation guidance• Examples of use• Recognized by ITIL®, COBIT® etc.• Foundation level training• Multiple choice exam (APMG)• Owned by non-profit ASL BiSL Foundation

ITILASL

Framework fetishism

ArtifactLifecycle phase Business Information IT Services

Appl / Infra

Architecture & Design

Realization & Implementation

Operations & Support

TOGAF BABOK

DSDM / PRINCE2 / PMBOK

Please keep in touch

• Newsletter: at www.aslbislfoundation.org• Twitter: @aslbisl• LinkedIn: ASL BiSL Foundation (EN & NL)• Facebook: ASL-BiSL-Foundation

marksmalley@aslbislfoundation.org

@marksmalley

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