Aktel and Teletalk

MINHAZ AL FARABI

062411030 - 1SEC

THE SEQUENCE 1. User – Friendliness 2. Flower Of services 3. Contents and Features 4. Drawbacks 5. Positives 6. Suggestions 7. Five Criteria for evaluating web pages.

•Front Page Presentation is too much complicated.•Font size is pretty small.•Information overload hampering the ease to browse through the website.•provides needed information although it’s convoluted.

AKTEL It has more easier access to information and the graphical

presentation is healthy.

Needed information for the user

Proper graphical icons to attract the client. Major promotional activities are there to meet the

advertising demand.

Comment on USER FRIENDLINESS Comparing with AKTEL, TELETALK has a relatively low

degree of satisfaction on user-friendliness.

On the basis of graphical representation AKTEL also scores high.

Display of information is more on TELETALK but on the basis of user – friendliness, AKTEL keeps a tally high from

.them

Information – vast information regarding their provided services. Also provide career information

, .as how to apply when to apply job vacancies etc

 Consultation – they provide some kind of consultancy by providing solution as to where to pay the bills or the touch points.

All kinds of Billing and Payment Information

Contents And Features(Flower of Services)TELETALK AND AKTEL

Content And Features TELETALK Segmentation of services has been the prime focus on the

web page.

The pictures represent the basic scenic portrayals of Bangladesh.

Graphical icons are there to guide the customer through the website.

AKTEL Major Promotional Activities are their prime focus in the

HOME page.

Beautiful graphical buttons to magnetize their client.

Relevant information regarding customer solution.

Drawbacks TELETALK

Information overload may not reach to the consumer’s top of mind awareness.

Some messages on the site is VIVID(not clear) News highlights can be of more attractive to the consumers to

browse through the headlines. There is a spelling mistake on the front page. Last update was on January. No more manipulating since then. Promotional features are not appealing in the website. fonts are too small to read out

DrawbacksAKTEL

Information overlapping due to the website icon.

New promotional message should be there to get customers aware of the tagline.

PositivesTELETALK The “news highlights” is the point of differentiation than

other websites.

Emergency numbers are of an immense help for the consumers.

Almost all of their VALUE ADDED SERVICES are present in the HOME page.

AKTELLooks easy on the EYE.

Browsing through is quite of a simplicity in manner.

Corporate and customer segments are given the same priority.The URL DOMAIN is pretty easy to remember.

Others are like . . , . .com bd tel com bdYou can simply place your reaction about the webpage as it is on the

front page. ,AND FINALLY

The color and textures are quite awesome and also represent their logo combination.

Advice to the two corporationsTELETALK

Should employ a well web site designer to make it more appealing to the consumers.

layout, color selection should be as good as AKTEL, at least

Website should be frequently updated.

Auditing and Editing should be there before making it public.

Make the presentation easier rather doing it complicated.

AKTEL

Use some lively graphical pictures to enhance the visual effect.

There should be a promotional message to give the customers a quick understanding of their new product.

Font styling is pretty bad (ARIAL BOLD)

Five criteria for evaluating Web pages

Accuracy Authority Objectivity Currency Coverage

Five criteria for evaluating Web pages Accuracy

Make sure the company provides e-mail or a contact address/phone number.

In that case both of the companies have provided that. That is their customer points, how to reach them and their e-mail addresses.

Five criteria for evaluating Web pages(Continued) Authority

Where is the document published? Check URL domain.

Aktel has the domain of worldwide web and specifically from outside (could be Malaysia).

Teletalk also has WWW but the domain is in Bangladesh.

Five criteria for evaluating Web pages(Continued)

Objectivity Determine if page is a mask for advertising

Yes, both of them advertised their product well in the home page and in the inner pages.

Five criteria for evaluating Web pages(Continued) Currency

Are the links current or updated regularly?

From teletalk’s point of view, !!NOThe last update was on JAN,2009

But AKTEL updates.The last update was TODAY!!!!

Five criteria for evaluating Web pages(Continued)Coverage

If page requires special software to view the information, how much are you missing if you don't have the software?

Is it free or is there a fee, to obtain the information?

Yes, both of them requires extra software to view the whole web page, ADOBE FLASH PLAYER must be installed on the computer. The information provided are free of cost and anyone can browse through for free.

THANK you ALL