2011 SMB Disaster Preparedness Report

Symantec 2011 SMB Disaster Preparedness Survey

Asia Pacific Results

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Methodology• Applied Research performed survey• 1288 SMBs worldwide• 552 customers of SMBs• 5 to 499 employees• Cross-industry

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Key Findings• Despite warnings, most SMBs still not prepared for disaster• SMBs are at risk • SMBs don’t act until it’s too late• Not being prepared can have a big negative financial impact

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Despite warnings, most SMBs still not prepared for disaster

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SMBs still not taking disaster preparedness seriously• 52% don’t have a plan– 12% have no plans to create a plan

– 40% intend to create a plan in the future

Why they don’t have a plan• 44% don’t think computer systems are critical to business• 38% say it never occurred to them• 28% say DP not a priority• 22% lack skills/qualified personnel• 14% lack resources

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SMBs are at risk

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SMBs are at risk• 65% live in regions susceptible to natural disasters• The typical SMB surveyed experienced 5 outages last year• Top reasons for downtime: – Cyberattacks

– Power outages

– Upgrades

– Employee error

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SMB Information is not protected• Backups are inconsistent– Half (51%) only backup 60% of data

– Less than half (45%) back up data weekly or more frequently

– Only 21% back up daily

• Backups are incomplete—key data not always backed up– 32% don’t back up email

– 19% don’t back up application data

– 15% don’t back up customer data

• Disaster would cause information loss– 45% would lose at least 40% of their data

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SMBs don’t act until it’s too late

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SMBs don’t act until it’s too late• Half of SMBs implemented a plan due to an outage and/or data

loss• 54% of SMBs with a plan only implemented it within the last six

months • Only 28% have tested a recovery plan

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Not being prepared can have a big negative financial impact

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Not being prepared can have a negative impact• Outages are expensive: $14,500 per day• It could put an SMB temporarily out of business—52% of SMB

customers have had a mission-critical SMB vendor temporarily shut down due to a disaster

• Customers will suffer financially– SMB outages cost SMB customers $45,000 per day

– 24% of SMB customers lost “some” or “a lot of” data as a result of disasters impacting their SMB vendors

• Customers will leave– 59% of customers have switched SMB vendors due to unreliable

computing systems

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Symantec Recommendations

Recommendations • Don’t wait until it’s too late to create a plan • Protect your information completely• Get employees involved• Test frequently• Review your plan

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Thank you!

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