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Some companies are getting it right — Virgin Media, Alcatel-Lucent, PwC, Deloitte, Toshiba, SAP, Yum, T•Mobile, Bupa, Cemex, Bayer and HP. Use these examples to build your business case for investing in the launch of an enterprise social network.
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TWELVE COMPANIES THAT HAVE GOT THEIRENTERPRISE SOCIAL NETWORK HUMMING
Enterprise Social Networking: Proof Points
HIGHER ENGAGEMENTA 1,000-person pilot ran in sync with the staff survey. Engagement levels in the pilot went up 7 points.
Source: Colin Miles, Head of Technical Services at Virgin Media
Source: Jerome Colombe, Head of Web Governance at Alcatel-Lucent
CONNECT TEAMS60% of employees stated that they found it easier to connect and collaborate on the new platform.
Source: Paula Young, Global Knowledge Leader at PwC
HIGHER PRODUCTIVITYPwC saw bid development times drop by 50%, with version control issues virtually eliminated.
TALENT RETENTIONThe most active Yammer users had a turnover rate of 2% compared to a firm-wide average of +15%.
Source: Yammer Case Study 2011
Source: Jive Software Case Study 2011
FASTER ON-BOARDINGNew sales reps reached 6-month goals in 4 months, increasing sales revenue attainment by 30%.
Source: Mark Yolton, Senior Vice President, Community Network at SAP
IDEAS AND INNOVATIONThe launch led to an explosion of innovation, with over 90 new ideas delivered or in development.
SPEED TO MARKETYum Brands cut the time required to launch a new international menu from 18 months to 4.
Source: Jive Software Case Study 2011
Source: Jive Software Case Study 2011
KNOWLEDGE SCORESThe product knowledge scores of sales support reps went up 30%in the year after launch.
Source: Jive Software Case Study 2011 (C of P Community of Practice)
ELIMINATE FRICTIONIt used to take 6 weeks and $3,000to establish a C of P. It now takes20 minutes and costs nothing.
Source: Gilberto Garcia, Director of Innovation at Cemex
REDUCE EXPENSESCemex achieved phone and travel cost savings of US $1m after the launch of its social network.
Source: Sandy Carter, VP IBM Social Business, Social Media Matters HK Conference 2012
DRIVE GROWTHSocialising the patent creation process led to a 15% increase in the number of patents generated.
Source: Jive Business Value Brochure 2012
OBTAIN ANSWERS4x faster to find sales information, leading to an increase in sales team efficiency and productivity.
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