Future of Document Management Day in Belgium

Future of Document

Management(as told in Belgium by @johnnewton)

20 Nov 2014 - #FutureDM14 by @Amplexor

The open platform for

business-critical content

management and

collaboration.

is Simple + Smart

Government,

Military &

Intelligence

Banking &

Insurance

High-Tech

Manufacturing

Media &

Publishing

Professional

Services

Alfresco in

information intensive

industries

Alfresco streamlining

business-critical content processes

• patient records

• insurance claims

• legal contracts

• scanning and imaging

• government records

• web sites

• research collaboration

• employee forms

• financial reporting

• request origination

• customer invoices

The Alfresco difference is

openPerformance

Flexibility

Integration

Innovation

Value

with no lock-in!

Alfresco in a Nutshell

the pace of the ECM Market overall

Growing 3x

Visionary

5 years

employees

350

Open source

platform

Systems using Alfresco

200,000+

WW partners

200+

active customers in 212 countries

1800+ Documents for 13 million

users

7 billion Content assets per

company

100m+

It all started 25 years ago…

Documentum Team – March 1991

What did 10 years ago

look like?

Tools for Predicting the Next 10

Years

Individual Processing Power

16X Laptop 2014

Storage per User

20X Desktop 2014

Display Capability

7680 x 4320 Retina (8K)

Bandwidth

> 1Gb Wireless

QUHD 15360 8640

Hints of a Day in the Life at

Work Ten Years from Now

Responsive

Agile

Productive

Efficient

Collaborative

The Productivity Dilemma

Disrupt or Be Disrupted?

BUSINESS IS OLD AND FAT.

“”

“The business sector appears to

be getting ‘old and fat.’ … It is

getting fat because it is old.”

Brookings Institute – July 2014

Total Factor Productivity

Long-term Productivity Growth

in Europe is Worse

-5.0

-4.0

-3.0

-2.0

-1.0

0.0

1.0

2.0

3.0

4.02001-20072007-20092009-2012

Pe

rce

nta

ge

Gro

wth

in

Pro

du

ctivity

Source: OECD

OLD ITIS THE PROBLEM,

NOTTHE SOLUTION

Source: Productivity and Potential Output Before, Duringand After the Great RecessionFederal Reserve Bank of San Francisco, June 2014

Industry Total Factor Productivity

Growth by Subgroup

New Scale of Information & Process

Information, Knowledge & Process are Out of Balance

Business

Systems

Ad Hoc

Collaboration

Shared

File

Services

Internet

Content

Business

Critical

Content

ECM

Shared

Drives

“Five apps for unfocused minds” by Lucy KellawayFinancial Times, February 10, 2014

20th Century Workplace isNo Longer Fit for Purpose

Tough Global CompetitionCompanies results in delivering IT

projects by region

North America

Latin America

Africa

Europe

Asia46 31 29

41 23 35

67 29 78

47 39 43

76 58 76

Delivered on time

At or Below Budget

100% of ScopePWC 6th Annual Digital IQ Survey, 2014

RawMaterials

Supplier R&D Marketing Sales Retailer Customer

The 20th Century Value Chain is Broken

“Major changes will soon alter the assumptions used to plan

strategically in every industry, including shifts in technology that make

previously impossible business designs now possible.” – Gartner,

March 2014

A Productive Enterprise

Everyone is Talking

Digital!

What is the Digital Enterprise?

“Digital business is not the decade-old concept of e-business in a new

wrapper. It is a radically different and more disruptive change.”-

Gartner, “What the Board of Directors Needs to Know about Digital

Business”

PEOPLE, BUSINESS & THINGS

New Business Designs Around Blurred lines between

PHYSICAL & DIGITALSPECIALIZATION

AGILITY OVER

CUSTOMERS, PARTNERS & VALUE CHAIN

IntegrateDisrupt almost

EVERY INDUSTRY

30

24

14

9

14

21

21

16

16

10

18

19

15

19

10

Digital engagement ofcustomers

Digital innovation ofproducts or business

model

Digital engagement ofemployees or partners

Digital customer life-cycle

Automation

Ranked 1st Ranked 2nd Ranked 3rd

NOT JUST E-BUSINESS

Strategic Priority

of Digital

Initiatives

Source: McKinsey Digital Trends, June 2014

WHY IS THIS IMPORTANT ?

5

7

5

14

9

20

26

42

11

22

25

21

20

20

13

12

54

31

30

11

New business orprofit pool

CompetitiveAdvantage

Keeping pacewith competitors

Cutting costs

Don't know < 4% 5-9% 10-14% > 15%

Expected share of

organizations overall growth

from digital, next 3 years

Re-inventing Business Models and

a New Value Chain

Digitize end-to-end

customer experience

Digitize products and

services as part of the

value ecosystem

Create trusted

machines

Digital Customer Experience

CUSTOMER

Source enhanced

operational

capabilities within a

dynamic ecosystem

Drive rapid customer-

centric innovation

Digitize for agility over

efficiency

Digital Operational Excellence

ENTERPRISE

Data information

& Insights

New digitally

enhanced products

and services

Digital Workers in the Digital Enterprise

Fast

User Centric

Supporting Collaboration

Enhancing Productivity

Enabling Knowledge Work

Place Independent

Network Independent

Device Independent

Expectations on the Workplace

Source: Scania AB – Vehicle Manufacturer

Business is no longer defined by Four Walls

In-house Secure

In-house Apps

Enterprise Apps

Operational Systems

Relevant Customer Information

Mobile Apps

Systems of Engagement

Cloud-based Collaboration

Firewall

Mobile &

Contract Workers

Process Process

Process

Digital

Integration

Processing

Sourcing

Service

Manufacturing

Design

Products &

Internet of

Things

Archiving

Marketing

All Knowledge Functions in

Enterprise should be connected

Knowledge, Content and Process are

at the Heart of the Digital Enterprise

CUSTOMERENTERPRISE

Data information

& Insights

New digitally enhanced

products and services

PROCESS

COLLABORATION

CONTENT

CONTENT

Responsiveness to Citizens

Openness and Transparency

Support of Commerce

Shared Services

Alfresco Enables

Digital Government

Mobile Access

Integration with Social

Media

Customer-centric

services

Location specific services

Smart Data

Meaning

Predictive Data

Paper-less Forms

Scanning

Alfresco Enables

Digital Banking

Alfresco Enables

Digital Manufacturing

Top

Employees

Customer

Satisfaction

Value

Growth

Profitability

Suppliers

Production

& Logistics

Purchasing

Commercial

Operations

Network

Sales &

Marketing

Services

R&D

Network

Internet

of Things

Service

Coordination

Source: Scania AB – Vehicle Manufacturer

Digital Productivity

at Work

Innovation at theSpeed of SaaS

AgileDevelopment

User Testing& Analytics

MobileFirst

ContinuousDeployment

The New Value Chain is a

Knowledge Net of Solutions

CollaborateProcessCUSTOMERENTERPRISE

PROCESS

-DRIVEN

AD HOC

OPERATIONAL

SYSTEMS

CUSTOMER

ENGAGEMEN

T

Distribute

Insights

Sourcing

Manufacturing

Case

Service

Product

Publishing

Marketing

Contracting

Design

Planning

Innovation at the Speed of Open Source

Search

Analytics

User Interface

Process

Citizen Developers

create

Agile Solutions

Mobile First

Activities

Advanced Content Solutions

using New Open Source

SolutionsUser Similarity

1(

2(

3(

4(

5(

0(

0.2(

0.4(

0.6(

0.8(

1(

1(2(

3(4(

5(

Auto-ClassificationRecommendation

Geographic Distribution

Semantic Graph AnalysisMachine Learning Connections

Plumbing the Digital Enterprise

On-Premise Cloud-based

Source: 2020 Workplace

What will our workplace be like in 10

years?

Characteristics of our

Workplace 2024

Everywhere Resilient Focused

Easy Creative

Enablers of the

Workplace 2024

Unlimited

Computing

Ubiquitous Devices,

Sensors &

Interfaces

Resilient

Organization

Really Smart,

Connected Software

Openness &

Interoperability

Knowledge Work in the

Digital Workplace

Collaboration and

Agility

in Decision Making

Analysis and Insight

Knowledge

Consumption

Business Coordinator

in the Digital Business

Digitize end-to-end

customer experience

Digitize products and

services as part of the

value ecosystem

Create trusted

machines

Digital Customer Experience

CUSTOMER

Source enhanced

operational

capabilities within a

dynamic ecosystem

Drive rapid customer-

centric innovation

Digitize for agility over

efficiency

Digital Operational Excellence

ENTERPRISE

Uniting People, Processes,

Information and Systems

The Digital Enterprise

Future of Document

Management

@johnnewton, Alfresco Founder and CTO

#futuredm14

Focus is the key to productivity