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Speculations on the future of document management 10 years into the future. What will drive the management of documents, information and business processes? What are the implications for European organizations and businesses? What will really break the Productivity Gap? Presented at the Amplexor Future of Document Management Day.
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Future of Document
Management(as told in Belgium by @johnnewton)
20 Nov 2014 - #FutureDM14 by @Amplexor
The open platform for
business-critical content
management and
collaboration.
is Simple + Smart
Government,
Military &
Intelligence
Banking &
Insurance
High-Tech
Manufacturing
Media &
Publishing
Professional
Services
Alfresco in
information intensive
industries
Alfresco streamlining
business-critical content processes
• patient records
• insurance claims
• legal contracts
• scanning and imaging
• government records
• web sites
• research collaboration
• employee forms
• financial reporting
• request origination
• customer invoices
The Alfresco difference is
openPerformance
Flexibility
Integration
Innovation
Value
with no lock-in!
Alfresco in a Nutshell
the pace of the ECM Market overall
Growing 3x
Visionary
5 years
employees
350
Open source
platform
Systems using Alfresco
200,000+
WW partners
200+
active customers in 212 countries
1800+ Documents for 13 million
users
7 billion Content assets per
company
100m+
It all started 25 years ago…
Documentum Team – March 1991
What did 10 years ago
look like?
Tools for Predicting the Next 10
Years
Individual Processing Power
16X Laptop 2014
Storage per User
20X Desktop 2014
Display Capability
7680 x 4320 Retina (8K)
Bandwidth
> 1Gb Wireless
QUHD 15360 8640
Hints of a Day in the Life at
Work Ten Years from Now
Responsive
Agile
Productive
Efficient
Collaborative
The Productivity Dilemma
Disrupt or Be Disrupted?
BUSINESS IS OLD AND FAT.
“”
“The business sector appears to
be getting ‘old and fat.’ … It is
getting fat because it is old.”
Brookings Institute – July 2014
Total Factor Productivity
Long-term Productivity Growth
in Europe is Worse
-5.0
-4.0
-3.0
-2.0
-1.0
0.0
1.0
2.0
3.0
4.02001-20072007-20092009-2012
Pe
rce
nta
ge
Gro
wth
in
Pro
du
ctivity
Source: OECD
OLD ITIS THE PROBLEM,
NOTTHE SOLUTION
Source: Productivity and Potential Output Before, Duringand After the Great RecessionFederal Reserve Bank of San Francisco, June 2014
Industry Total Factor Productivity
Growth by Subgroup
New Scale of Information & Process
Information, Knowledge & Process are Out of Balance
Business
Systems
Ad Hoc
Collaboration
Shared
File
Services
Internet
Content
Business
Critical
Content
ECM
Shared
Drives
“Five apps for unfocused minds” by Lucy KellawayFinancial Times, February 10, 2014
20th Century Workplace isNo Longer Fit for Purpose
Tough Global CompetitionCompanies results in delivering IT
projects by region
North America
Latin America
Africa
Europe
Asia46 31 29
41 23 35
67 29 78
47 39 43
76 58 76
Delivered on time
At or Below Budget
100% of ScopePWC 6th Annual Digital IQ Survey, 2014
RawMaterials
Supplier R&D Marketing Sales Retailer Customer
The 20th Century Value Chain is Broken
“Major changes will soon alter the assumptions used to plan
strategically in every industry, including shifts in technology that make
previously impossible business designs now possible.” – Gartner,
March 2014
A Productive Enterprise
Everyone is Talking
Digital!
What is the Digital Enterprise?
“Digital business is not the decade-old concept of e-business in a new
wrapper. It is a radically different and more disruptive change.”-
Gartner, “What the Board of Directors Needs to Know about Digital
Business”
PEOPLE, BUSINESS & THINGS
New Business Designs Around Blurred lines between
PHYSICAL & DIGITALSPECIALIZATION
AGILITY OVER
CUSTOMERS, PARTNERS & VALUE CHAIN
IntegrateDisrupt almost
EVERY INDUSTRY
30
24
14
9
14
21
21
16
16
10
18
19
15
19
10
Digital engagement ofcustomers
Digital innovation ofproducts or business
model
Digital engagement ofemployees or partners
Digital customer life-cycle
Automation
Ranked 1st Ranked 2nd Ranked 3rd
NOT JUST E-BUSINESS
Strategic Priority
of Digital
Initiatives
Source: McKinsey Digital Trends, June 2014
WHY IS THIS IMPORTANT ?
5
7
5
14
9
20
26
42
11
22
25
21
20
20
13
12
54
31
30
11
New business orprofit pool
CompetitiveAdvantage
Keeping pacewith competitors
Cutting costs
Don't know < 4% 5-9% 10-14% > 15%
Expected share of
organizations overall growth
from digital, next 3 years
Re-inventing Business Models and
a New Value Chain
Digitize end-to-end
customer experience
Digitize products and
services as part of the
value ecosystem
Create trusted
machines
Digital Customer Experience
CUSTOMER
Source enhanced
operational
capabilities within a
dynamic ecosystem
Drive rapid customer-
centric innovation
Digitize for agility over
efficiency
Digital Operational Excellence
ENTERPRISE
Data information
& Insights
New digitally
enhanced products
and services
Digital Workers in the Digital Enterprise
Fast
User Centric
Supporting Collaboration
Enhancing Productivity
Enabling Knowledge Work
Place Independent
Network Independent
Device Independent
Expectations on the Workplace
Source: Scania AB – Vehicle Manufacturer
Business is no longer defined by Four Walls
In-house Secure
In-house Apps
Enterprise Apps
Operational Systems
Relevant Customer Information
Mobile Apps
Systems of Engagement
Cloud-based Collaboration
Firewall
Mobile &
Contract Workers
Process Process
Process
Digital
Integration
Processing
Sourcing
Service
Manufacturing
Design
Products &
Internet of
Things
Archiving
Marketing
All Knowledge Functions in
Enterprise should be connected
Knowledge, Content and Process are
at the Heart of the Digital Enterprise
CUSTOMERENTERPRISE
Data information
& Insights
New digitally enhanced
products and services
PROCESS
COLLABORATION
CONTENT
CONTENT
Responsiveness to Citizens
Openness and Transparency
Support of Commerce
Shared Services
Alfresco Enables
Digital Government
Mobile Access
Integration with Social
Media
Customer-centric
services
Location specific services
Smart Data
Meaning
Predictive Data
Paper-less Forms
Scanning
Alfresco Enables
Digital Banking
Alfresco Enables
Digital Manufacturing
Top
Employees
Customer
Satisfaction
Value
Growth
Profitability
Suppliers
Production
& Logistics
Purchasing
Commercial
Operations
Network
Sales &
Marketing
Services
R&D
Network
Internet
of Things
Service
Coordination
Source: Scania AB – Vehicle Manufacturer
Digital Productivity
at Work
Innovation at theSpeed of SaaS
AgileDevelopment
User Testing& Analytics
MobileFirst
ContinuousDeployment
The New Value Chain is a
Knowledge Net of Solutions
CollaborateProcessCUSTOMERENTERPRISE
PROCESS
-DRIVEN
AD HOC
OPERATIONAL
SYSTEMS
CUSTOMER
ENGAGEMEN
T
Distribute
Insights
Sourcing
Manufacturing
Case
Service
Product
Publishing
Marketing
Contracting
Design
Planning
Innovation at the Speed of Open Source
Search
Analytics
User Interface
Process
Citizen Developers
create
Agile Solutions
Mobile First
Activities
Advanced Content Solutions
using New Open Source
SolutionsUser Similarity
1(
2(
3(
4(
5(
0(
0.2(
0.4(
0.6(
0.8(
1(
1(2(
3(4(
5(
Auto-ClassificationRecommendation
Geographic Distribution
Semantic Graph AnalysisMachine Learning Connections
Plumbing the Digital Enterprise
On-Premise Cloud-based
Source: 2020 Workplace
What will our workplace be like in 10
years?
Characteristics of our
Workplace 2024
Everywhere Resilient Focused
Easy Creative
Enablers of the
Workplace 2024
Unlimited
Computing
Ubiquitous Devices,
Sensors &
Interfaces
Resilient
Organization
Really Smart,
Connected Software
Openness &
Interoperability
Knowledge Work in the
Digital Workplace
Collaboration and
Agility
in Decision Making
Analysis and Insight
Knowledge
Consumption
Business Coordinator
in the Digital Business
Digitize end-to-end
customer experience
Digitize products and
services as part of the
value ecosystem
Create trusted
machines
Digital Customer Experience
CUSTOMER
Source enhanced
operational
capabilities within a
dynamic ecosystem
Drive rapid customer-
centric innovation
Digitize for agility over
efficiency
Digital Operational Excellence
ENTERPRISE
Uniting People, Processes,
Information and Systems
The Digital Enterprise
Future of Document
Management
@johnnewton, Alfresco Founder and CTO
#futuredm14
Focus is the key to productivity
