Using remote tools for customer development

Using Remote Tools for Customer Development

Holly DeWolf

http://www.hmdewolf.com

Twitter @hollymdewolf

https://www.flickr.com/photos/mipsyretro/5593568015/

So all I need is the internet and I can do

this easy peasy?

Steve BlankBody language

Environment

Distractions

https://www.flickr.com/photos/x-ray_delta_one/4059707002/https://www.flickr.com/photos/jbcurio/12122763304/

https://www.flickr.com/photos/molinarius/5868581161/

Customer Development Online

• Meeting online – a checklist

• Finding customers online

• Scheduling your customers

Online Communication

• Greeting

• Recording

• Webcam

• Cross talk

• Team etiquette

Logistics

• Microphone and speaker check

• Use headphones

• Screen sharing – window placement

• Distraction free

• Free up bandwidth

• Trouble shooting

• Backup plans

Meeting Tools

• Ease of download/install

• User friendly

• International dial-in

• Recording

• Screen sharing

• Cost

Finding Your Customers

https://www.flickr.com/photos/st3f4n/3405287118/

your grandma

complete and total stranger

double hourly rate

strength of your relationship

Ince

nti

ve c

ost

Seek and Yee Shall Find

• Strengthened relationship

• Free customer development

• Knowing how to ask

Scheduling Tools

• User friendly

• Clear time zones

• Complies with data privacy laws

• Flexible choices

• Fits with customer’s culture and time-zone

Friday August 29th at 8:30am Eastern (12:30 UTC)

link to join the meeting

You will need a microphone and speakers What they need to attend

join a test WebEx meeting before hand

http://www.loc.gov/pictures/item/96522674/

“Plans are worthless, but planning is everything.”Dwight Eisenhower, 1957

http://www.hmdewolf.com

Using Remote Tools for Customer Development

Holly DeWolf

http://www.hmdewolf.com

Twitter @hollymdewolf

Questions?

Special Offers

• YouCanBook.me

• deWolf Personal Trainer Program