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A snapshot of some communication and knowledge management approaches used by
ILRI
Peter Ballantyne
EC SHARE – FAO Coordination and Experience Sharing Forum on Food Security – Resilience Building
Addis Ababa, 7-8 December
Outline
KM approaches
• Documenting and learning
• Accessibility and dissemination
• Facilitation and engagement
Summary: Key points
Two big KM approaches: Codification and personalisation
Hansen, M.T., Nohria, N. and Tierney, T.J. 1999. What’s Your Strategy for Managing Knowledge? Harvard Business Review. https://hbr.org/1999/03/whats-your-strategy-for-managing-knowledge
Codification strategy• knowledge described and
warehoused for re-use. Focus on technologies.
Personalization strategy• knowledge [in people] shared
and communicated. Focus on processes.
Two big KM approaches: Codification and personalisation
Hansen, M.T., Nohria, N. and Tierney, T.J. 1999. What’s Your Strategy for Managing Knowledge? Harvard Business Review. https://hbr.org/1999/03/whats-your-strategy-for-managing-knowledge
Codification strategy• knowledge described and
warehoused for re-use. Focus on technologies.
Personalization strategy• knowledge [in people] shared
and communicated. Focus on processes.
Collecting!
Connecting!
CKM approach – documentation
In research, formal products dominate;
In development, documentation increasingly important to capture lessons, insights
Documentation – some examples
Story-telling (many media and approaches)
Participatory platforms and forums
Blogging and reporting
Accessibility – some examples
Collaboration and sharing platforms (such as wikis)
Open access repositories / publishing platforms
Social media
Physical availability in knowledge centers
Key points
• Capture and document insights and lessons (from all)
• Collate and publish products for dissemination and access
• Design events for effective participation
• Document events and processes
• Establish and motivate regular formal and informal communication channels
• Try out different approaches, tools, platforms, techniques
This presentation is licensed for use under the Creative Commons Attribution 4.0 International Licence.
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ILRI thanks all donors and organizations who globally supported its work through their contributions to the CGIAR system
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