A snapshot of some communication and knowledge management approaches used by

ILRI

Peter Ballantyne

EC SHARE – FAO Coordination and Experience Sharing Forum on Food Security – Resilience Building

Addis Ababa, 7-8 December

Outline

KM approaches

• Documenting and learning

• Accessibility and dissemination

• Facilitation and engagement

Summary: Key points

Two big KM approaches: Codification and personalisation

Hansen, M.T., Nohria, N. and Tierney, T.J. 1999. What’s Your Strategy for Managing Knowledge? Harvard Business Review. https://hbr.org/1999/03/whats-your-strategy-for-managing-knowledge

Codification strategy• knowledge described and

warehoused for re-use. Focus on technologies.

Personalization strategy• knowledge [in people] shared

and communicated. Focus on processes.

Two big KM approaches: Codification and personalisation

Hansen, M.T., Nohria, N. and Tierney, T.J. 1999. What’s Your Strategy for Managing Knowledge? Harvard Business Review. https://hbr.org/1999/03/whats-your-strategy-for-managing-knowledge

Codification strategy• knowledge described and

warehoused for re-use. Focus on technologies.

Personalization strategy• knowledge [in people] shared

and communicated. Focus on processes.

Collecting!

Connecting!

CKM approach – documentation

In research, formal products dominate;

In development, documentation increasingly important to capture lessons, insights

Documentation – some examples

Story-telling (many media and approaches)

Participatory platforms and forums

Blogging and reporting

CKM approach – open and accessible

Accessibility – some examples

Collaboration and sharing platforms (such as wikis)

Open access repositories / publishing platforms

Social media

Physical availability in knowledge centers

Open projects – work in progress

Open information products repository

Dissemination on social networks

Facebook Twitter

linkedin

Engagement – some examples

Event design, facilitation, documentation

Online groups and discussions

CKM approach – facilitation and engagement

Events and meetings: what we do the most?

Group dynamics

Documenting events

Capturing the process

Regular followup and sharing

Key points

• Capture and document insights and lessons (from all)

• Collate and publish products for dissemination and access

• Design events for effective participation

• Document events and processes

• Establish and motivate regular formal and informal communication channels

• Try out different approaches, tools, platforms, techniques

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