Experience as a Service (EaaS)

@GeorgiaGovTeam

Experience as a Service (EaaS) How, when and why government should develop a citizen centric approach.

Nikhil J. Deshpande

Nikhil J. Deshpande

Chief Digital Officer, GTA, State of Georgia

@nikofthehill

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#GaGOVTalks @GeorgiaGovTeam

@nikofthehill

Illustration Idea Credit: Dustin Haisler

#GaGOVTalks @GeorgiaGovTeam

@nikofthehill

Illustration Idea Credit: Dustin Haisler

#GaGOVTalks @GeorgiaGovTeam

@nikofthehill

Illustration Idea Credit: Dustin Haisler

#GaGOVTalks @GeorgiaGovTeam

@nikofthehill

Illustration Idea Credit: Dustin Haisler

#GaGOVTalks @GeorgiaGovTeam

@nikofthehill

Personas

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@nikofthehill

#GaGOVTalks @GeorgiaGovTeam

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Stress Cases

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A B

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A B

JOURNEY

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#GaGOVTalks @GeorgiaGovTeam

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PROCESS

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INTERACTIONS

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EXPERIENCE

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OWNERSHIP

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Department of Revenue

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Department of Revenue

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Department of Revenue

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Department of Revenue

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Department of Revenue

#GaGOVTalks @GeorgiaGovTeam

@nikofthehill

#GaGOVTalks @GeorgiaGovTeam

@nikofthehill

@nikofthehill

@nikofthehill

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@GeorgiaGovTeam

Questions?

nikhil.deshpande@gta.ga.gov@nikofthehill

Resources:http://bit.ly/2qaz1E3