Building high performance organizations

Building High Performance Organizations

Is there a Strategy?

Building High Performance Organizations Game by Agile Pain Relief Consulting is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License

Hope is not a Strategy

–Monty Python - The Spanish Inquisition

“Our chief weapon is surprise...surprise and fear...fear and surprise....”

“

Improve Wisdom of the Crowd

Resilience Respond to Change

Sense

Benefits

Sample Round 5 min

Background 5 min

6 Rounds 10-15 minDebrief

Organizational Improvement Team

Goal

Visualize Your Work

Map Your Portfolio• Work Collaboratively

• Find Current Work In Progress

• Categorize and Map

Portfolio Kanban Walls

Our Kanban

Wall

Role Cards

• Take In Order

• Private to You

Smallest Online Bookstore

Game Setup• Take a Persona Card (keep it secret)

• Feature Cards place in Portfolio

• Operational Cards Shuffled and Face down

• $10,000 in monopoly money shared among team

• Setup Bank

• Each round represents 4 Sprints

Round

1. Purchase Features

2. Place in Product Backlog

3. Purchase Operational Activities

4. Commit to Features

5. Gremlins

Round Part II

6. Work Completed

7. Customer Satisfaction

8. Record Money

9. Return Cards

10.Retrospective

Sample Round Purchase Features

• Recommendations Engine $2,400 • potential value $7,500 • Story Points 30

• Wishlist $2,000 • potential value $5,000 • Story Points 10

Sample Round Place in Product Backlog

• Team POs order

• Wishlist, then Recommendations Engine

Sample Round Purchase Operational Activities

• Draw Three Cards

• Purchase: Backlog Refinement - $600 and two fewer Story Points completed this round

• Recommendations Engine Split into 3 parts

Sample Round Commit to Features

• Wishlist

• All three Recommendation Engine Parts

Sample Round Gremlins

• Draw Two Cards

• Regression - reduce capacity by 5 story points

• Dark Work - reduce capacity by 5 story points

Sample Round Work Completed

• -2 Story Points for Backlog Refinement

• -10 for two Gremlins

• Work Completed - 40 its (base) - (2 Backlog Refinement + 10 Gremlins) = 28 pts

Sample Round Work Completed II

• 28 Story Points complete

• Record which Features complete (in order) - Wishlist (10). Recommendations Engine I (10)

• Incomplete Recommendations II (2 its remain) and III (10 points remain)

Sample Round Customer Satisfaction

• Wishlist – die roll: 3 – 75% of Customer Value$5,000 = $3,750 paid.

• Recommendation Engine part I – die roll: 2 – 50% of Customer Value $2,500 = $1, 250 paid

Sample Round End

• Spent $5,000

• Received $5,000

• Note Permanent Changes in Capacity (None)

• Retrospective

Risk - Bankruptcy

Round

1. Purchase Features

2. Place in Product Backlog

3. Purchase Operational Activities

4. Commit to Features

5. Gremlins

Round Part II

6. Work Completed

7. Customer Satisfaction

8. Record Money

9. Return Cards

10.Retrospective

Gremlins

Weathervaning Exec Short Term Client Story

• Mitigated by - PO Empowered to say No

Regression• Partial Mitigation

• Why Agile - Quality?

• Improve Engineering Practices

Support Issue• Partial Mitigations

• Walking Portfolio Kanban Wall with Team

• Cross-Skilling

Just Work Harder• Mitigation - Pro-social bonuses

Dark Work aka Shadow IT

• Partial Mitigation - Walking the Portfolio Kanban Wall

• Full Mitigation - Clarified the Vision with Your Team

Micromanagement• Mitigation - Coaching Executive Mindset

Team Member Borrowed or Poached

• Partial Mitigation - Cross Skilling

Not My Work• Partial Mitigation

• Cross Skilling

• Pro-Social Bonuses

Operational Activities

Backlog Refinement

Lean U/X

Concept Prototype Validate Internally

Test Externally

Learn from user behavior

Iterate

Just the UX process

#LeanUX | @jboogie

Power to Say NO

Hire an Additional Team

Work In Progress Limits

Clarify Vision

Clarify Why Agile - Quality• Collaborative Strategy Deployment

• Hoshin Kanri

Karl Scotland - @kjscotland - #abe15 http://availagility.co.uk

Increase revenueReduce costs

Reduce churn

Let V

alue F

low

Be Fi

rst to

Ma

rket

Give t

he Be

st Us

er Ex

perie

nce

ReportingDevOpsProduct OwnershipHack Days

Decre

ase L

ead

Time

Increa

se NP

S

Increa

se Th

rough

put

Decre

ase S

uppo

rt Ca

sesInc

rease

% inn

ovatio

n

Karl Scotland - @kjscotland - #abe15 http://availagility.co.uk

Coach Mindsets

Team Level Bonuses

Pro-Social Bonuses

Debrief

• Hindsight is 20/20

• Fragile

• Risks

• Many trumps One

References• Game Posted - agilepainrelief.com

• Lean UX: https://agilepainrelief.com/product-owner-resources-and-references#usability

• Kanban: https://agilepainrelief.com/scrummaster-resources-and-references#kanban

• Prosocial Bonuses: https://agilepainrelief.com/scrummaster-resources-and-references#pay-for-performance

• Portfolio Management: https://agilepainrelief.com/scrummaster-resources-and-references#portfolio-management