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Building High Performance Organizations
Is there a Strategy?
Building High Performance Organizations Game by Agile Pain Relief Consulting is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
Hope is not a Strategy
–Monty Python - The Spanish Inquisition
“Our chief weapon is surprise...surprise and fear...fear and surprise....”
“
Improve Wisdom of the Crowd
Resilience Respond to Change
Sense
Benefits
Sample Round 5 min
Background 5 min
6 Rounds 10-15 minDebrief
Organizational Improvement Team
Goal
Visualize Your Work
Map Your Portfolio• Work Collaboratively
• Find Current Work In Progress
• Categorize and Map
Portfolio Kanban Walls
Our Kanban
Wall
Role Cards
• Take In Order
• Private to You
Smallest Online Bookstore
Game Setup• Take a Persona Card (keep it secret)
• Feature Cards place in Portfolio
• Operational Cards Shuffled and Face down
• $10,000 in monopoly money shared among team
• Setup Bank
• Each round represents 4 Sprints
Round
1. Purchase Features
2. Place in Product Backlog
3. Purchase Operational Activities
4. Commit to Features
5. Gremlins
Round Part II
6. Work Completed
7. Customer Satisfaction
8. Record Money
9. Return Cards
10.Retrospective
Sample Round Purchase Features
• Recommendations Engine $2,400 • potential value $7,500 • Story Points 30
• Wishlist $2,000 • potential value $5,000 • Story Points 10
Sample Round Place in Product Backlog
• Team POs order
• Wishlist, then Recommendations Engine
Sample Round Purchase Operational Activities
• Draw Three Cards
• Purchase: Backlog Refinement - $600 and two fewer Story Points completed this round
• Recommendations Engine Split into 3 parts
Sample Round Commit to Features
• Wishlist
• All three Recommendation Engine Parts
Sample Round Gremlins
• Draw Two Cards
• Regression - reduce capacity by 5 story points
• Dark Work - reduce capacity by 5 story points
Sample Round Work Completed
• -2 Story Points for Backlog Refinement
• -10 for two Gremlins
• Work Completed - 40 its (base) - (2 Backlog Refinement + 10 Gremlins) = 28 pts
Sample Round Work Completed II
• 28 Story Points complete
• Record which Features complete (in order) - Wishlist (10). Recommendations Engine I (10)
• Incomplete Recommendations II (2 its remain) and III (10 points remain)
Sample Round Customer Satisfaction
• Wishlist – die roll: 3 – 75% of Customer Value$5,000 = $3,750 paid.
• Recommendation Engine part I – die roll: 2 – 50% of Customer Value $2,500 = $1, 250 paid
Sample Round End
• Spent $5,000
• Received $5,000
• Note Permanent Changes in Capacity (None)
• Retrospective
Risk - Bankruptcy
Round
1. Purchase Features
2. Place in Product Backlog
3. Purchase Operational Activities
4. Commit to Features
5. Gremlins
Round Part II
6. Work Completed
7. Customer Satisfaction
8. Record Money
9. Return Cards
10.Retrospective
Gremlins
Weathervaning Exec Short Term Client Story
• Mitigated by - PO Empowered to say No
Regression• Partial Mitigation
• Why Agile - Quality?
• Improve Engineering Practices
Support Issue• Partial Mitigations
• Walking Portfolio Kanban Wall with Team
• Cross-Skilling
Just Work Harder• Mitigation - Pro-social bonuses
Dark Work aka Shadow IT
• Partial Mitigation - Walking the Portfolio Kanban Wall
• Full Mitigation - Clarified the Vision with Your Team
Micromanagement• Mitigation - Coaching Executive Mindset
Team Member Borrowed or Poached
• Partial Mitigation - Cross Skilling
Not My Work• Partial Mitigation
• Cross Skilling
• Pro-Social Bonuses
Operational Activities
Backlog Refinement
Lean U/X
Concept Prototype Validate Internally
Test Externally
Learn from user behavior
Iterate
Just the UX process
#LeanUX | @jboogie
Power to Say NO
Hire an Additional Team
Work In Progress Limits
Clarify Vision
Clarify Why Agile - Quality• Collaborative Strategy Deployment
• Hoshin Kanri
Karl Scotland - @kjscotland - #abe15 http://availagility.co.uk
Increase revenueReduce costs
Reduce churn
Let V
alue F
low
Be Fi
rst to
Ma
rket
Give t
he Be
st Us
er Ex
perie
nce
ReportingDevOpsProduct OwnershipHack Days
Decre
ase L
ead
Time
Increa
se NP
S
Increa
se Th
rough
put
Decre
ase S
uppo
rt Ca
sesInc
rease
% inn
ovatio
n
Karl Scotland - @kjscotland - #abe15 http://availagility.co.uk
Coach Mindsets
Team Level Bonuses
Pro-Social Bonuses
Debrief
• Hindsight is 20/20
• Fragile
• Risks
• Many trumps One
References• Game Posted - agilepainrelief.com
• Lean UX: https://agilepainrelief.com/product-owner-resources-and-references#usability
• Kanban: https://agilepainrelief.com/scrummaster-resources-and-references#kanban
• Prosocial Bonuses: https://agilepainrelief.com/scrummaster-resources-and-references#pay-for-performance
• Portfolio Management: https://agilepainrelief.com/scrummaster-resources-and-references#portfolio-management