The Effective Appointment Reminder Call [Template & Tips]

REMINDER CALL APPOINTMENT The EFFECTIVE

Template & Tips

Everybody hates NO SHOWS

They cost TIME.

They cost MONEY.

They cause FRUSTRATION.

PROBLEM??? FIX This

How Can YOU

Send Automated Reminder Calls

They really help patients show up.

know THIS...

but FIRST,

Not ALL reminder calls

Not ALL reminder calls

are EFFECTIVE.

WAIT… WHAT?

Not ALL reminder calls

are EFFECTIVE.

Reminder Calls?

how do you CREATE EFFECTIVE

INTRODUCE YOURSELF

1

ADD CORRECT DATE & TIME

2

by using an automated call service.

Avoid human error

INCLUDE INSTRUCTIONS

3

For example: “To change your appointment, call (888) 858-6673”

Leave a call-back phone number

for answering machines & voicemail.

Leave a call-back phone number

USE CUSTOM KEY PRESSES

3

To confirm appointments,

get transferred to your office,

or repeat the message.

SAMPLE TEMPLATE

This is a reminder that Sam has an

appointment with Dr. Healy

on Jan. 15 at 2 pm.

To make changes, please call our office at

(888) 858-6673.

Press 1 to confirm, 2 to be transferred to our office, or 3 to repeat this message.

TIPS FROM OUR EXPERTS

1. Get permission from customers before sending reminder calls to CELL PHONES.

1. Get permission from customers before sending reminder calls to CELL PHONES.

It’s the Law!

2. Don’t use “Press 2 to Cancel” instead, have them transfer to your office:

2. Don’t use “Press 2 to Cancel” instead, have them transfer to your office: to make sure they schedule another appointment.

3. Give your customers a way to opt-out from receiving appointment reminders.

Maintain a do-not-call list to avoid calling customers who have opted out.

and PLEASE…

only send calls from 9 am – 9 pm.

INTRODUCE yourself

Add CORRECT time & date

Include INSTRUCTIONS

Use KEY PRESSES

Remember:

Get PERMISSION

DON’T ask them to CANCEL

LET them OPT OUT

Send calls from 9 AM – 9 PM

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Text Messages and Emails