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REMINDER CALL APPOINTMENT The EFFECTIVE
Template & Tips
Everybody hates NO SHOWS
They cost TIME.
They cost MONEY.
They cause FRUSTRATION.
PROBLEM??? FIX This
How Can YOU
Send Automated Reminder Calls
They really help patients show up.
know THIS...
but FIRST,
Not ALL reminder calls
Not ALL reminder calls
are EFFECTIVE.
WAIT… WHAT?
Not ALL reminder calls
are EFFECTIVE.
Reminder Calls?
how do you CREATE EFFECTIVE
INTRODUCE YOURSELF
1
ADD CORRECT DATE & TIME
2
by using an automated call service.
Avoid human error
INCLUDE INSTRUCTIONS
3
For example: “To change your appointment, call (888) 858-6673”
Leave a call-back phone number
for answering machines & voicemail.
Leave a call-back phone number
USE CUSTOM KEY PRESSES
3
To confirm appointments,
get transferred to your office,
or repeat the message.
SAMPLE TEMPLATE
This is a reminder that Sam has an
appointment with Dr. Healy
on Jan. 15 at 2 pm.
To make changes, please call our office at
(888) 858-6673.
Press 1 to confirm, 2 to be transferred to our office, or 3 to repeat this message.
TIPS FROM OUR EXPERTS
1. Get permission from customers before sending reminder calls to CELL PHONES.
1. Get permission from customers before sending reminder calls to CELL PHONES.
It’s the Law!
2. Don’t use “Press 2 to Cancel” instead, have them transfer to your office:
2. Don’t use “Press 2 to Cancel” instead, have them transfer to your office: to make sure they schedule another appointment.
3. Give your customers a way to opt-out from receiving appointment reminders.
Maintain a do-not-call list to avoid calling customers who have opted out.
and PLEASE…
only send calls from 9 am – 9 pm.
INTRODUCE yourself
Add CORRECT time & date
Include INSTRUCTIONS
Use KEY PRESSES
Remember:
Get PERMISSION
DON’T ask them to CANCEL
LET them OPT OUT
Send calls from 9 AM – 9 PM
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Text Messages and Emails