Los Angeles DGS 16 presentation - Cognitive Technologies - Jeff Rogers

The Cognitive Era: What this Means for Government

What is the Cognitive Era?

Human thought process in a computerized model

Using Natural Language process to mimic the way the human brain works

Brings completely new abilities to your Agency

Creates a far more intimate connection to citizens

https://www.youtube.com/watch?v=GFsc0B6DN8s

Utterly impossible two years ago – Stephen Plume, Entrepreneurs’ Funds

Watson Health & Wellness

Advisor / Virtual Agents

• Water and Sewer Department• Enhance customer experience by using On-Line Web

Chat to augment the customer support staff hours and handle overflow wait time during business hours

• Provide general billing and operational hours information

• Provide automated customer bill extension options based on predefined criteria

• Interface and update the customer billing system

Regulation and Policy Adherence

• Regulatory and Economic Resources Department

• Have WATSON understand and learn the Permit business process

• Create a roadmap on addressing Building Code interpretation in a consistent manner

• Apply Watson natural language intelligence to the business process to obtain consistency in response to the customer

• Improve the customer experience and wait time to issue permits

Cognitive Cyber Defense

Meet olli

Watson Employment Manager

Thank you!

Jeff Rogers

jbrogers@us.ibm.com

(301) 346-9095

@jbrogersibm