Trainers guide problem solving module 2 v110 2013 jlk eng

See PROBLEM SOLVINGNEXT EXIT

MODULE 2

See PPT Comments for Trainer’s support

Teaching recommendations for Whole Brain Problem Solving

Trainer’s Notes

See the PPT Comments section for trainer’s notes.This pictogram indicates that flipchart workout is recommended.

Files are available on a Box. Link is provided when needed.

For room layout and teaching aids see end of this document

Opening 09:00 – 09:15• New Team members ?• Program Overview –

– Module 1: Knowing Yourself– Module 2 : Your Business– Module 3 : Your Impact

• Concept: Simulation • Support: Whole Brain Model

Brain Jump Start• One Flipchart per Group Table• One Whole Brain Walk Around

Poster ( or make your own)• 1 roll of masking tape

Before after Jump Start

• Distribute one deck of Mind Your Words to each table.

• One participant deals the cards to the table members

• Group has to sort out cards in the four quadrants

• Trainer supports activity.• Participants are invited to

check for the right answer in the workbook.

Whole Brain Walk Around

EntrepreneurialCreative - GlobalChange DrivenFuturePurpose & Why ?

InterpersonalPeople - FeelingsRelationship DrivenCarpe DiemWho , WIIFM, Does ithurt ?

FactualLogical – Analytical

Data & knowledge DrivenPresent

What, When, Where

OrganizedSafety – Security

ConservativeProcess Driven

PastHow & What if …

See PROBLEM SOLVINGNEXT EXIT

MODULE 2

UCB Accelerate Module 2

10:00 – 10:30

Video : Pepsi

Innovation is providing New Value to Customers

Sustainably

From Their Perspective

INNOVATE

Innovation Pitfalls

Wrong Problem Definition1

Solution fails to solve problem2

Inefficient Communication3

Not in line with Vision Mission4

Higher costs than budgeted5

Strength of competition6

Bad timing7

Technical problems in the development and production8

"The best way to have agood idea is to have a lotof ideas."Linus Carl Pauling, Nobel Prize winner

Root Cause Analysis

The 5 Whys

The 5 Whys

The 5 Whys

The 5 Whys

The 5 Whys

The 5 Whys

The 5 Whys

The 5 Whys

WBPS GOAL / OBJECTIVE

Metrics / KPI’s / Facts

ROAD MAP / PLAN

PEOPLE / RESOURCES

GOAL / OBJECTIVE

Metrics / KPI’s / Facts

ROAD MAP / PLAN

WHAT, WHEN, WHERE ?

HOW (will you get there ?)

WHO ?What skills ?

5 WHY’sProblem behind the Problem

PEOPLE / RESOURCES

WBPS

One Sheet Problem Solving

GoalsKPI

Process

PlanResources

Skills

One Page Problem Analysis

One Sheet Problem SolvingOne Page Problem Analysis

Take One problemcommon to allteam members.

Workout a One page Problem Sheet

Time 15 mn

QSWOTMaking the right choice

Process Overview

1. Describe the characteristics of an

Optimal Solution

2. Describe your capabilities to

develop / produce / deliver solutions

3. Define for each Criteria a measurable

KPI

4. Weigh the Criteria on a total of 100 %

5. Score your options against the

selected criteria

6. Choose the best approach

7. Developing a plan

Capability to serve

Attra

ctive

ness

of S

oluti

on

Capability to Deliver- Benchmark TableCapabilities – Internal Strengths & Weaknesses

Weight

( W )

+3High

+1Avg

-1Low

1 Criteria (should be smart *)KPI

Write here the value of the KPI when optimal

Average KPI Value

Low limit of KPI

2

3

4

5

6

7

Compounded Capabilities 100 %

(*) smart = Specific, Measurable, Achievable, Realistic, timed

Attractiveness of Solution- Benchmark TableCapabilities – Internal Strengths & Weaknesses

Weight

( W )

+3High

+1Avg

-1Low

1 Criteria (should be smart *)KPI

Write here the value of the KPI when optimal

Average KPI Value

Low limit of KPI

2

3

4

5

6

7

Compounded Capabilities 100 %

(*) smart = Specific, Measurable, Achievable, Realistic, timed

Capability to Deliver- SCORING TableCapabilities – Internal Strengths & Weaknesses

Weight

( W )

+3High

+1Avg

-1Low

1 Criteria KPI

W1 S = W x 3 S = W x 1 S = W x -1

2 W2

3 W3

4 W4

5 W5

6 W6

7 W7

Compounded Capabilities ΣW=100

ΣS ΣS ΣS

(*) smart = Specific, Measurable, Achievable, Realistic, timed

For each solution criteria, you select one of the columns, and calculate the final Value by multiplying the score (3 to -1) by the corresponding weight.

Attractiveness- SCORING TableCapabilities – Internal Strengths & Weaknesses

Weight

( W )

+3High

+1Avg

-1Low

1 Criteria KPI

W1 S = W x 3 S = W x 1 S = W x -1

2 W2

3 W3

4 W4

5 W5

6 W6

7 W7

Compounded Capabilities ΣW=100

ΣS ΣS ΣS

(*) smart = Specific, Measurable, Achievable, Realistic, timed

For each solution criteria, you select one of the columns, and calculate the final Value by multiplying the score (3 to -1) by the corresponding weight.

QSWOT Decision Making Matrix

B A A

C B A

C C B

100

200

300

200

100

300

POOR

FairGood Solution

Capability to deliver the solution

Att

ract

iveness

of

Solu

tion

Teaching AidTEACHING AIDS

Trainers on the Move Bag

• The TOMB has 5 equipment drawers (one for each pax table)

• Content per drawer is:– Small Fiber Tip Pens– One set of Mr Sketch large pens– One box of 12 Pastels– One soft ball – Masking tape

Available from Linda Zaccaria

Mind Your Words

• Mind Your Words is used in the brain jumps start section.– Participants are encouraged

to read the first pages of the hand-out and to place the cards in the right quadrant.

– Trainer guides the process

Quantity: One per participant Table

Available from Herrmann US

Whole Brain Walk Around Poster

• The WBWA Poster is used in conjunction with the Mind Your Word Game.

• Participants will sort out the cards in the four quadrants.

• Additional props needed masking tape (tesa)

Quantity: One per participant Table

Available from Herrmann US

Room Layout for 30 PAX

ScreenEquipment TableEquipment Table

FC FC

FCFC

FC=Flipchart

Minimum 20 M

Min

imu

m 1

5 M

If the walls cannot be used to post documents, then “pin walls” shall be provided one per table

beamer

Tables can also beround (8 for 6)

6 Pax Table Set-UP

Block Lay-outSmall U Layout

Typical Workshop Situation

Block Layout can also be envisionedwith Round Tables