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TAE40110 - Certificate IV in Training and Assessment Unit of compeetncy - TAEDEL402A - Plan, organise and facilitate learning in teh workplace
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Topic 10: Communication SkillsTAEDEL402A Plan, organise and facilitate learning in the workplace
© 2010 Innovation and Business Industry Skills Council Ltd
IBSA Participant Workbook pages 55 to 62
At the end of this session you should know how to:
facilitate a session
present information and question learners.
© 2010 Innovation and Business Industry Skills Council Ltd
Communicating clearlyPresentation skills:
paceposture pitchpractice.
Questioning:open vs. closed questionsactive listening.
© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 56
ACTiVe ListeningTools needed for active listening
Ability to concentrateBe objectiveSkilful questioningBe capable of obtaining feedback
© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 57
Feedback
Feedback models:
positive, constructive, positive
actions, impacts, desired outcomes
current behaviour, situation, impacts, alternatives.
© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 59
FeedbackConstructive Formal / Informal
© 2010 Innovation and Business Industry Skills Council Ltd
Describe the current behaviour
Identify the situation
Describe impact and consequences
Identify alternative behaviours and action plan
Pre – arranged meetings
Surveys and questionnaires
Training pan compliance
Production and workplace results
Unscheduled discussions
Indirect reports and comments
Non verbal communications
IBSA Participant Workbook page 61
The next step
You should now:
conduct evaluations
identify relevant data for analysis
apply record-keeping procedures in your practice environment.
© 2010 Innovation and Business Industry Skills Council Ltd
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