Topic 10: Communication SkillsTAEDEL402A Plan, organise and facilitate learning in the workplace

© 2010 Innovation and Business Industry Skills Council Ltd

IBSA Participant Workbook pages 55 to 62

At the end of this session you should know how to:

facilitate a session

present information and question learners.

© 2010 Innovation and Business Industry Skills Council Ltd

Communicating clearlyPresentation skills:

paceposture pitchpractice.

Questioning:open vs. closed questionsactive listening.

© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 56

ACTiVe ListeningTools needed for active listening

Ability to concentrateBe objectiveSkilful questioningBe capable of obtaining feedback

© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 57

Feedback

Feedback models:

positive, constructive, positive

actions, impacts, desired outcomes

current behaviour, situation, impacts, alternatives.

© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 59

FeedbackConstructive Formal / Informal

© 2010 Innovation and Business Industry Skills Council Ltd

Describe the current behaviour

Identify the situation

Describe impact and consequences

Identify alternative behaviours and action plan

Pre – arranged meetings

Surveys and questionnaires

Training pan compliance

Production and workplace results

Unscheduled discussions

Indirect reports and comments

Non verbal communications

IBSA Participant Workbook page 61

The next step

You should now:

conduct evaluations

identify relevant data for analysis

apply record-keeping procedures in your practice environment.

© 2010 Innovation and Business Industry Skills Council Ltd