PC Maintenance Security and Troubleshooting

PC MaintenanceSecurity, Backups & troubleshooting

Presented by: Michael Hertz – SOHO Systems

PC MaintenanceHard drive disk space and performance

Disk Cleanup ACC – System Tools

Disk Defragmenting ACC – System Tools

Disk Error CheckingDrive properties – Tools

PC Maintenance

CCleanerClean temp filesCheck registryCheck startup optionsUninstall unwanted programs

http://www.piriform.com/CCLEANER

PC MaintenanceInstalling Updates

Windows/Microsoft automatic updatesJavaAdobe

Reader Flash

Anti-Virus/Anti-Malware Virus/malware definitions Program updates

Other; Vendor s/w, drivers, utilities. If it ain’t broke…

PC Maintenance

Clean and dustHeat is the enemy

Blow out w/ canned air or vacuum vents and fans

Provide good circulationCheck that fans are spinning

PC Maintenance

Schedule daily/weekly scan with your Anti-Malware software

Backup your system!

PC Security – protect your systems, data and identityFirewalls

HardwareBasic consumer grade routersAdvanced routers/security appliances

SoftwareWindows FirewallSecurity Suite firewallsStandalone free firewalls

ZoneAlarm

PC Security – protect your systems, data and identityAntiVirus/AntiSpyware software

Basic free programsMS Security EssentialsAVGBitDefenderClamAvastMalwarebytes

PC Security – protect your systems, data and identity

Basic licensed programsNorton/Symantec AVKasperskyMcAfeeTrend Micro

PC Security – protect your systems, data and identity

Security/Internet SuitesWhat’s Included

AV/AMFirewallsBrowser protection, web site scanningSpam filter

PC Security – protect your systems, data and identity

Security/Internet SuitesNot recommended for older PC’s due to

performance degradation Use basic AV programs Install anti-malware free-ware

Malwarebytes, Spybot, SuperAntiMalwareRun manual updates and manual scans routinely

Browser add-ons Web of Trust (WOT), AVG LinkScanner Avoid unnecessary browser toolbars

PC Security – protect your systems, data and identityOther means of protection

Smell test If it doesn’t seem right…

Email attachments and linksDrive by downloadsRogue AntiMalware programs/popups

Know the look and feel of your Security s/wTest your AV w/ “angryip scanner”

Troubleshooting

Common PC problems

PC won’t bootDo any lights/LEDs light up or blink?Can you hear the fans?Can you hear the hard drive?

TroubleshootingDuring the initial power up

Does anything appear on the screen?Manufacturer logo Error messagesWindows logo

If nothing, check power source and connectionsCheck monitor, monitor power

Laptops & lcd displays – look very closely, is there a faint image?

Possibly bad backlightCheck to see if fans are turning

Troubleshooting

If manufacturer BIOS screen displays errorProbably a hardware problem or corrupted OS

If Windows logo appears and hangsReboot in “safe mode”

Hit F8 after BIOS screens and before Windows logo

TroubleshootingBSOD

Did you install or update any programs, hardware, drivers, utilities

If BSOD continuesRemove new hardwareUninstall programsRoll back updatesRun manufacturers diagnostics

Hangs or crashesSee BSOD

SlowSee PC maintenance

Clean, defrag, check disk, scan

Troubleshooting

Use Windows System RestoreSystem Restore rolls back Windows (registry) to a restore point in time

Useful when new programs, drivers or updates/patches create problemsAfter cleaning malware infections with Anti-malware s/w

Boot PC from a bootable CD/DVD (Windows OS cd is bootable)

Run system repair from Windows 7 CD/DVD

Thank You!

Any Questions?