Mobile Online Support Strategies for Serving Today's Connected Online Students

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slides accompanying talk by Jason Rhode, Ph.D. on 2/21/14 at University of Illinois at Springfield for Symposium for Online Program Coordinators; complete online handout available at http://jrho.de/uismobile14

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Mobile Online Support Strategies

Jason Rhode, Ph.D.jrhode@niu.edu @jrhode

jrho.de/uismobile14

jrho.de/uismobile14

A day in the life

A day in the lifeyour

todaysmeet.com/uismobile14

A day in the lifea student’s

Students today...

75%75% of 12-17 year-of 12-17 year-

olds own cell olds own cell phonesphones

Photo credit: flickr.com/photos/librarianguish/4594070690

50% 50% of teens send of teens send

50 or more50 or more text messages a daytext messages a day

50% 50% of teens send of teens send

50 or more50 or more text messages a daytext messages a day

Photo credit: flickr.com/photos/yourdon/3478186431

30% 30% of teens send of teens send

100 or 100 or moremore

text messages a daytext messages a day

30% 30% of teens send of teens send

100 or 100 or moremore

text messages a daytext messages a day

Photo credit: flickr.com/photos/jpott/5598451556

99.8% 99.8% of college students of college students

own one or moreown one or morecell phonescell phones

99.8% 99.8% of college students of college students

own one or moreown one or morecell phonescell phones

Photo credit: flickr.com/photos/yourdon/4303061929

53%53% of phone-owning of phone-owning

students have smart students have smart phonesphones

53%53% of phone-owning of phone-owning

students have smart students have smart phonesphones

Photo credit: flickr.com/photos/danzen/4387877247

97%97% of students use of students use text messaging text messaging

as their main form of as their main form of communicationcommunication

97%97% of students use of students use text messaging text messaging

as their main form of as their main form of communicationcommunication

Photo credit: flickr.com/photos/yourdon/5756223207

31%31% of U.S. adults prefer of U.S. adults prefer

to be reached by to be reached by text messagetext message

31%31% of U.S. adults prefer of U.S. adults prefer

to be reached by to be reached by text messagetext message

Photo credit:flickr.com/photos/yourdon/4557644854

Closing Thoughts...

Mobile communication is’t

a fad and isn’t going away...

People today expect to work, learn, and study whenever and wherever they

want

How can mobile technology help

you be more efficient and

effective in your support of online

students?

What might your mobile

communication strategy entail?

“Information is not knowledge”

~ Albert Einstein

“When it comes to learning,

technology doesn’t matter, but

structure does”

~ Eric Wignall

@jr

hod

e

jrho.de/uismobile14

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