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Cultivating strong customer relation- ships
How can companies attract or retain the right customers??
Reduce Defection
Understand Retention
Manage Your Customer Base
Build Loyalty
Create Institutional Ties
Win-Backs
Customer Relationship Management
(CRM)
Focuses on customer ‘touch points’ to increase loyalty
Personalized marketing
Permission Marketing
Customer Empowerment
Customer review and
recommendation
Created by Yash Akshay Reddy, SVCE , during an internship By Prof. Sameer Mathur, IIM Lucknow.www.IIMInternship.com
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