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Webinar hosted by PulseLearning in conjunction with Mayfield Educationon June 17th.
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eLearning in Health
New Efficiency? Better Care? Or Electronic Distraction?
Presented by
Marc Niemes (PulseLearning)
Michael Browning (Mayfield Education)
Webinar June 2014
223 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Format & Focus…….
• Webinar Structure
• Who We Are / Who You Are
• Market Insight & Challenges
• Seven Common Mistakes
• Engage or Enrage
• Build or Buy
• A Way Forward?
323 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Who Are We?
• Marc Niemes, APAC Director
• Founded In Ireland, 15 years, Australia focussed in Health Learning Capability
• Founding president of eLearning industry association
• Winner Bersin, Deloitte Tech Fast 50, CLO, LearnX
• Platform and tool agnostic
• People, learning, technology
• Michael Browning, Deputy CEO & Director of Learning
• Mayfield, over 45 years in Health Education
• Diverse curriculum matched to Health, Learning and organisations
423 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Who Are You? POLL
523 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Market Insights…
• 10% of GDP+ (USA is 18%, UK is 9.8%)
• $120 billion or ~$5,500 per person
• 40% goes to hospitals
• Cardio, oral and mental health top 3 spends
623 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Market Insights…
• 15% of total Australian workforce in health
• ~70% of hospitals’ recurrent spend is staff
• Health workforce due to shrink, HWA 80,000 nursing shortage by 2025
• Starting its digital revolution
723 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
823 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Health Learning Insights
• 80% of the eLearning market is “Compliance Focused”
• Systems & Reporting (primary driver) to support care
• Training time windows shrinking, demands increasing
• Learning audiences(s): Organisation (Admin & Facility Staff), Nursing, Specialists, Allied Health, Volunteers, Patients, Family, and their Associations,
923 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Story of Two
Health Administration
Care Provision & Capability
1023 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Health Administration
1123 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
• Engagement
• Relevant
• Care
• Capability
• Compliant
• Competence
Care Provision & Competence
1223 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
My Top Seven Lessons
1. Governance
2. You will never have all the answers
3. SoftLaunch (Science vs Art)
4. One problem per project
5. Focus
6. Year 1: 80% systems/LMS (where is content?), Year 2: 95% content
7. Have fun, can’t bore people to be engaged
1323 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
More Lessons…
• eLearning is seen as “set and forget” single solution
• All learners are the same and have the same level of digital literacy
• eLearning products are a one-stop shop, learning is blended and includes eLearning
• Digital learning cannot replicate what is occurring in the practicalities of the real world of work
• Everyone who works in the health care sector will adapt quickly to eLearning
• eLearning is isolated from others and reality
1423 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
More Lessons…
• The environment is not conducive to exclusive learning events
• The timing has to ensure the core business can proceed
• Traditional learning tools have been seen to distract rather than complement business needs
1523 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
• Planning then implementation
• Assessment of target groups
• Assessment of current learning -what currently exists
• Integration of learning approaches, modalities and materials
• Planned change accommodating anticipated consequences
To Be Successful…
1623 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Simple Success Framework
Format Device
ContentContext
1723 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
What Does Success Look Like?
1823 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Success in Care Sector
From ThisTo This...
1923 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2023 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2123 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2223 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2323 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2423 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2523 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2623 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
2723 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Quick Information Access
2823 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Aligned to Values & Learners
2923 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Who: Build or Buy
• To build
– Is an internal SME the best person to build learning content?
• To buy
– Too general?
– License fees
• Both: buy foundational and build upon this
• What should a course cost? POLL
3023 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
A representation of all users to be involved to ensure:
• Saturation of staff
• HR capture
• Learning & Development capture
• Quality Systems capture
Who: Should Be Involved
3123 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
• To shape learning of their future
• Ensure representation in the planning, design and delivery of learning solutions
• To be ambassadors for work-integrated learning
• To consolidate bodies of knowledge which encompass the theoretical, practical and contemporary
Health Clinicians Are NeededMore Than Ever
3223 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
• Is integrated to CPD and mandatory training requirements
• Is integrated with personal electronic devices
• Can access real-time resources
• Hosts synchronous and asynchronous learning
• Is personalised and supportive
• Supports social aspects of learning
Health Clinicians Are NeededMore Than Ever
3323 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
What Tools?
• Those that can easily host blended learning
• Work on needed devices
– Video
– Flash? Or not
• Those that can integrate with organisational staff learning management systems
• Those that have reporting mechanisms as evidence of participation - analytics
• Those that can articulate with best practice guidelines and support internal/external policy
• Accommodate extranet login
3423 June 2014 marc.niemes@pulselearning.commbrowning@mayfield.edu.au
Next Steps….
• Send link to presentation slides and audio
• Select a project to start or analysis existing content/needs?
• Arrange for one of the current attendees to present their own solutions to the group in a few weeks time
QUESTIONS AND MORE QUESTIONS
Marc NiemesPhone: +61 3 9018 5667
Mobile: +61 411 467 111
Twitter: @niemesm
LinkedIn: http://au.linkedin.com/in/niemesm
Email: marc.niemes@pulselearning.com
marc.niemes@elearning.org.au
Michael BrowningPhone: +61 3 98119021
Mobile: +61 488 278 988
Email: mbrowning@mayfield.edu.au
Web: www.mayfield.edu.au
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