communication

Communicating Effectively

A Guide to Building Healthy Relationships

RAJIV CHANDRA

DMS-SOM

PONDICHERRY UNIVERSITY

Listening vs. Hearing Listening: Clarifying what the

person is saying and asking how he/she feels. Ask questions to understand more fully what is being said.

Retained30%

Lost70%

Retained

Lost

Hearing:The average listener correctly understands and properly retains only 30% of what he or she hears.

The Role of Communication Communication is:

An essential component of any relationship

Vital for relationship maintenance

A Difficult skill to master Can lead to conflict

Can also lead to stronger relationships

Men and Communication Most men lack adequate

communication skills Exposed at an early age to

society’s masculine image

Encourages men to “hide” emotions

Unable to “open up,” due to the risk of corrupting the “macho” image

Men and Communication Such an ego results in:

Lacking the skills necessary to communicate effectively

Lacking the skills necessary to successfully understand non-verbal messages

Lacking the skills necessary to successfully interpret non-verbal messages

Men and Communication

Is employed by sending messages that are interpreted correctly, and correctly interpreting messages that you receive

How To Effectively Communicate Maintain Realistic Expectations

Try not to project a tough/superior image

Avoid Prejudice

What Not To Do…

What Not To Do….. Communicative barriers you might

encounter: Antagonistic messages Jumping to conclusions

Not paying attention

i.e. thinking to yourself while someone is talking

Maslow’s Hierarchy of Needs Love Belongingness Safety Security

Value

Recognition

“Agree to Disagree” It is sometimes difficult to reach agreement during

a conversation

Give your partner time to speak Use “I” messages

Negative consequences: Blame Take it personally

Stick to the subject Keep a friendly tone

Verbal Messages Face-to-Face interactions Telephone calls E-mail Letters Poetry Cards Etc.

Non-Verbal Messages Gestures:

Shaking your head

Shrugging your shoulders

Turning your back

Sucking your teeth

Non-Verbal Messages Facial expressions:

Disappointment Surprised

Raised eyebrows

Confusion

Non-Verbal Messages Behaviors

Isolation Negligence

Denial

Suitable Situations Effective communication can be applied:

On deciding where to go on a date

On getting to know your partners likes and dislikes

On allowing your partner to maintain friendships with people of the opposite sex

Suitable Situations Effective communication can be applied:

To talk to express what you expect of your partner and vice versa

When discussing sexual history and beliefs of contraceptives

BINLIOGRAPHY

MANAGEMNT COMMUNUICATION WWW.OXFORD.EDU HOW TO COMMUNICATE

EFFECTIVELY……..BY PRENTICE