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Communicating Effectively
A Guide to Building Healthy Relationships
RAJIV CHANDRA
DMS-SOM
PONDICHERRY UNIVERSITY
Listening vs. Hearing Listening: Clarifying what the
person is saying and asking how he/she feels. Ask questions to understand more fully what is being said.
Retained30%
Lost70%
Retained
Lost
Hearing:The average listener correctly understands and properly retains only 30% of what he or she hears.
The Role of Communication Communication is:
An essential component of any relationship
Vital for relationship maintenance
A Difficult skill to master Can lead to conflict
Can also lead to stronger relationships
Men and Communication Most men lack adequate
communication skills Exposed at an early age to
society’s masculine image
Encourages men to “hide” emotions
Unable to “open up,” due to the risk of corrupting the “macho” image
Men and Communication Such an ego results in:
Lacking the skills necessary to communicate effectively
Lacking the skills necessary to successfully understand non-verbal messages
Lacking the skills necessary to successfully interpret non-verbal messages
Men and Communication
Is employed by sending messages that are interpreted correctly, and correctly interpreting messages that you receive
How To Effectively Communicate Maintain Realistic Expectations
Try not to project a tough/superior image
Avoid Prejudice
What Not To Do…
What Not To Do….. Communicative barriers you might
encounter: Antagonistic messages Jumping to conclusions
Not paying attention
i.e. thinking to yourself while someone is talking
Maslow’s Hierarchy of Needs Love Belongingness Safety Security
Value
Recognition
“Agree to Disagree” It is sometimes difficult to reach agreement during
a conversation
Give your partner time to speak Use “I” messages
Negative consequences: Blame Take it personally
Stick to the subject Keep a friendly tone
Verbal Messages Face-to-Face interactions Telephone calls E-mail Letters Poetry Cards Etc.
Non-Verbal Messages Gestures:
Shaking your head
Shrugging your shoulders
Turning your back
Sucking your teeth
Non-Verbal Messages Facial expressions:
Disappointment Surprised
Raised eyebrows
Confusion
Non-Verbal Messages Behaviors
Isolation Negligence
Denial
Suitable Situations Effective communication can be applied:
On deciding where to go on a date
On getting to know your partners likes and dislikes
On allowing your partner to maintain friendships with people of the opposite sex
Suitable Situations Effective communication can be applied:
To talk to express what you expect of your partner and vice versa
When discussing sexual history and beliefs of contraceptives
BINLIOGRAPHY
MANAGEMNT COMMUNUICATION WWW.OXFORD.EDU HOW TO COMMUNICATE
EFFECTIVELY……..BY PRENTICE