Chapter 1: The Human Communication Process

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CHAPTER 1

The Human Communication Process

Communication is one of the most important skills we learn.

And yet…

20% of the nation’s youth cannot adequately communicate orally

63% cannot give clear oral directions

Adults listen at a 25% level of efficiency

50 - 70% of people fear speaking in public

How would you define communication?

Characteristics of communication

DynamicContinuousIrreversibleInteractiveContextual

Levels of communication

Intrapersonal

Interpersonal

Public communication

Components of human communication

Communication occurs within a system. When

the system breaks down, communication

breaks down. Bad systems can correct

themselves.

Components of human communication

PICTIONARY!

Individual perceptions

Source

Channel

Receiver

Context

EnvironmentalPhysiological-impairmentSemanticSyntacticalOrganizationalCulturalPsychological

Noise can happen at any stage of the communication process

You have to learn how to deal with it by constantly seeking feedback

Models of communication

Linear

Interactional

Transactional

How are these models being challenged today?

Ethical communication

Ethical communication is to conform to the moral standards of their society

Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling

Ethical communication

Avoid falsehood or half-truthsRaise listeners’ level of expertise on a topicAvoid mental or physical coercionGive credit to sourceDon’t invent or fabricate statisticsRemember! Listeners have to be ethical too,

by taking things in with a grain of salt

Chapter 1: The Human Communication Process

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