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Have you heard a DRONE buzzzzing away ? Do you sound very boring and monotonous to the listener on the phone a the other end? You could be a drone over the phone.
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Image Management
Reinvent Yourself
MORPH YOUR IMAGE
DRONE ON THE PHONE…..
Phone etiquette
Body Language
• Body Language can be heard on the phone
• So, sit up or stand up• smile • pay attention(image courtesy : Freedigitalphotos.net)
Voice Depth• Voice tone and inflections
account for 45% of your message
• If it is too deep it sounds threatening
• If it is too high it sounds
childlike • If it is Monotone the
listener gets bored (image courtesy : Freedigitalphotos.net)
Voice Quality
• Project Confidence• Stay well modulated• What you say should be
clear and easy to understand
Active listening
• Using words like ‘uh-huh, ok , I see, is it, right , great
• Repeat what you have heard to make sure you are getting the right message
Avoid
• Stereotyping the caller• Jumping to conclusions• Offering solutions too fast• Ignoring the facts and trying
to read between lines• Trying to judge• Trying to gauge intention• Expressing boredom,
excitement or any other personal feelings
(image courtesy : Freedigitalphotos.net)
SO FOLLOW THESE POINTS AND MAKE SURE YOU DON’T SOUND LIKE A
DRONE ON THE PHONE
ContactName:Monika Kaushik
Company:Morph your Image
Mobile:91- 9819613307
Email: kaushik.monica@gmail.com
Facebook :https://www.facebook.com/MorphyourImage
Blogsite:www.monikakaushik.co.in
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