Image Management

Reinvent Yourself

MORPH YOUR IMAGE

DRONE ON THE PHONE…..

Phone etiquette

Body Language

• Body Language can be heard on the phone

• So, sit up or stand up• smile • pay attention(image courtesy : Freedigitalphotos.net)

Voice Depth• Voice tone and inflections

account for 45% of your message

• If it is too deep it sounds threatening

• If it is too high it sounds

childlike • If it is Monotone the

listener gets bored (image courtesy : Freedigitalphotos.net)

Voice Quality

• Project Confidence• Stay well modulated• What you say should be

clear and easy to understand

Active listening

• Using words like ‘uh-huh, ok , I see, is it, right , great

• Repeat what you have heard to make sure you are getting the right message

Avoid

• Stereotyping the caller• Jumping to conclusions• Offering solutions too fast• Ignoring the facts and trying

to read between lines• Trying to judge• Trying to gauge intention• Expressing boredom,

excitement or any other personal feelings

(image courtesy : Freedigitalphotos.net)

SO FOLLOW THESE POINTS AND MAKE SURE YOU DON’T SOUND LIKE A

DRONE ON THE PHONE

ContactName:Monika Kaushik

Company:Morph your Image

Mobile:91- 9819613307

Email: kaushik.monica@gmail.com

Facebook :https://www.facebook.com/MorphyourImage

Blogsite:www.monikakaushik.co.in