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Re-occurring goodybags v1.0
Considerations for the following recurring goodybag designs
• A user can only set to automatically renew a goodybag if we already have a live goodybag or the user is in the process of purchasing a goodybag via topping-up.
• Queued goodybags will no longer be possible, however a user can always switch on & off the re-occurrence of a goodybag at any point in time, which is will still provide the same experience.
• A user can change the goodybag he wishes to re-occur up to the day of goodybag renewal where editing will not be possible.
• A user can only re-occur a goodybag from credit card.
• Payment of a goodybag will occur the moment the goodybag kicks in.
• Those who have a queued goodybag when re-occurrence kicks in will not be able to switch re-ocurrence on until their live goodybag expires as they have already paid for their next one.
• Journeys and settings need to be applied to giffgaff.com, giffgaff.com/mobile and facebook top-up, however we will reconsider the continuity of facebook top-up due to low usage.
giffgaff.com changes
Scenario: User only has one goodybag
Renew your goodybag automaticallyYou can switch your goodybag to automatically renew itself every month
Scenario: User has got a queued goodybag and has recurring turned off (this scenario would only appear in month #1)
Note: When your Live goodybag expires you will be able to set goodybags to renew automatically
Scenario: User has set-up its next goodybag to automatically renew itself
NEXT goodybag will automatically renew itself every month Change
My details H1This is all the information we have about you
Contact permissions H2
Personal details H2
Change
Changeemail:
kim@giffgaff.co.uk
ChangePassword:
*******
Name:
Kim Faura
ChangeYour address:
20c Lower Road, Chorleywood, WD3 5LH
Payment details H2
Change
Change
Your credit card details
No credit card details have been added yet
Auto top-up:
OFF
ChangeRenew your goodybag automatically
OFF
ChangeGive me info and offers about giffgaff
YES
ChangeAllow giffgaff to give me info and offers about our partners
YES
Scenario: Credit Card is not saved
My details H1This is all the information we have about you
Personal details H2
Change
Changeemail:
kim@giffgaff.co.uk
ChangePassword:
*******
Name:
Kim Faura
Your address:
20c Lower Road, Chorleywood, WD3 5LH
Payment details H2
Change
Cancel
Your credit card details
No credit card details have been added yet
Auto top-up:
Renew your goodybag automatically
Scenario: Credit Card is not saved + user has no goodybag
To turn on Auto top-up save your credit card details.
Your need to purchase a goodybag first in order to renew it automatically
Cancel
My details H1This is all the information we have about you
Payment details H2
Change
Cancel
Your credit card details
No credit card details have been added yet
Auto top-up:
Renew your goodybag automatically
Scenario: Credit Card is not saved + user has a goodybag
To turn on Auto top-up save your credit card details.
To turn on re-occurring goodybags save your credit card details.
You will be re-occurring the £10 goodybag Change
Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)
Payment will be taken on the day 7 of each month starting 07 OCT 2011
Cancel
Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011
Save re-occurring settings
Scenario: Credit Card is saved + user has a goodybag
Scenario: Credit Card is saved + user wants to change the goodybag set to re-ocurr
My details H1This is all the information we have about you
Payment details H2
CancelAuto top-up:
Re-occur your goodybag
Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you are on the day of expiry of your goodybag
Your credit is currently below £3, please buy credit first to switch auto top-up on.
Sorry, you are too near the expiry date of your goodybag to edit your re-occurring settings
Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)
Payment will be taken on the day 7 of each month starting 07 OCT 2011
Cancel
Save re-occurring settings
ChangeYour credit card details
Number: xxxx-xxxx-xxxx-9312
Billing address: 20c Lower Road, Chorleywood, WD3 5LH
Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011
You will be re-occurring the £10 goodybag Change
My details H1This is all the information we have about you
Payment details H2
CancelAuto top-up:
Re-occur your goodybag
Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you have a queued goodybag (this scenario will only exist in month1)
Your credit is currently below £3, please buy credit first to switch auto top-up on.
Sorry, you need to wait for your current goodybag to expire in order to manage your settings.
Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)
Payment will be taken on the day 7 of each month starting 07 OCT 2011
Cancel
Save re-occurring settings
ChangeYour credit card details
Number: xxxx-xxxx-xxxx-9312
Billing address: 20c Lower Road, Chorleywood, WD3 5LH
Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011
You will be re-occurring the £10 goodybag Change
My details H1This is all the information we have about you
Contact permissions H2
Personal details H2
Change
Changeemail:
kim@giffgaff.co.uk
ChangePassword:
*******
Name:
Kim Faura
ChangeYour address:
20c Lower Road, Chorleywood, WD3 5LH
Payment details H2
Change
Change
Your credit card details
Number: xxxx-xxxx-xxxx-9312
Auto top-up:
ON
ChangeRe-occur your goodybag
ON
ChangeGive me info and offers about giffgaff
YES
ChangeAllow giffgaff to give me info and offers about our partners
YES
Billing address: 20c Lower Road, Chorleywood, WD3 5LH
Scenario: Re-occurring goodybag and auto top-up are switched on.
Changing the top-up flow depending on user behaviourNote: these changes only impact top-up / not activation
Scenario: User does not have any goodybag in its account
Add
Add
Add
Manage settings
Scenario: User has a goodybag in its account
Did you know you can set your goodybag to re-occur so you don’t need to come and
purchase a new one every month? Add
Manage settings
Scenario: User has a queued goodybag in its account (only in month 1)
Add
Manage settings
Scenario: User has added credit only or credit & goodybag to basket and has auto top-up turned off(If auto top-up was turned on the user would not see this screen, he would go directly to the next step)
Switch on auto top-up to automatically refresh your account when your balance falls below £3..
If you are not interested just click continue
Manage settingsTop-up
Scenario: User has added a goodybag only to basket or goodybag and credit. Note: If the user has added goodybag and credit (and has auto top-up turned off) he will see both this screen and the screen before.
Why not switch on goodybag re-occurrence?
Re-occur the £10 goodybag when it finishes (from 31 MAR 2012)
Payment will be taken on the day 7 of each month starting 31 MAR 2012
Re-occur your goodybag so you don’t need to come and purchase a new one every month.
If you are not interested just click continue.
Note: You can edit the re-occurrence of this goodybag until the 31 MAR 2012
Manage settingsTop-up
Re-occurrence is enabled
Scenario: User has added a goodybag and credit and enabled re-occurrence, auto top-up or both.
Manage settingsTop-up Payment details
giffgaff.com/mobile changesNote: changes will not impact top-up flows on mobile, there will only be a few new section payment settings to manage automatic settings.
giffgaff.com/mobile represents today 37% of all traffic to giffgaff.com.
Note: This is the view we need to predefault for all phones, but not for tablet PCs! On tablet PCs we should display full site
https://giffgaff.com/mobile
Phone settings
Kim | Logout
Full site | T&Cs | PrivacyCopyright © 2011 giffgaff
Credit Card details
Auto top-up
Re-ocurring goodybag
https://giffgaff.com/mobile/payment
https://giffgaff.com/mobile/payment/card
Card details
Save
Kim | Logout
https://giffgaff.com/mobile/payment/card
https://giffgaff.com/mobile/payment/auto
https://giffgaff.com/mobile/payment/auto
Auto top-up
Kim | Logout
Auto top-up amount:
Max times per month:
£10
Full site | T&Cs | PrivacyCopyright © 2011 giffgaff
Your balance is under £3 currently, please
buy credit first to switch auto top-up.
OFFAuto top-up
Buy credit
https://giffgaff.com/mobile/payment/re-occur
goodybag re-occurrence
Kim | Logout
Re-occurrence
Goodybag to re-occur: £10 goodybag Next goodybag start date: 31 MAR 2012
Change next goodybag
OFF
Save your credit card details to turn on
re-occurrence
Save card
goodybag re-occurrence
Kim | Logout
Re-occurrence OFF
Buy a goodybag first in order to turn on
re-occurrence
Buy a goodybag
https://giffgaff.com/mobile/payment/re-occur
goodybag re-occurrence
Kim | Logout
Re-occurrence
Goodybag to re-occur: £10 goodybag Next goodybag start date: 31 MAR 2012
Change next goodybag
goodybag re-occurrence
Kim | Logout
Re-occurrence
Goodybag to re-occur: £10 goodybag Next goodybag start date: 31 MAR 2012
Change next goodybag
Sorry, you can’t edit your re-occurrence
the same day your live goodybag expires.
https://giffgaff.com/mobile/payment/re-occurr
Goodybag re-occurrence
Kim | Logout
Add BlackBerry Services
Kim | Logout
Full site | T&Cs | PrivacyCopyright © 2011 giffgaff
Buy goodybag onlyNo Add-on
Blackberry Add-on Get it for £3 extra
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