Re-ocurring goodybag community

Re-occurring goodybags v1.0

Considerations for the following recurring goodybag designs

• A user can only set to automatically renew a goodybag if we already have a live goodybag or the user is in the process of purchasing a goodybag via topping-up.

• Queued goodybags will no longer be possible, however a user can always switch on & off the re-occurrence of a goodybag at any point in time, which is will still provide the same experience.

• A user can change the goodybag he wishes to re-occur up to the day of goodybag renewal where editing will not be possible.

• A user can only re-occur a goodybag from credit card.

• Payment of a goodybag will occur the moment the goodybag kicks in.

• Those who have a queued goodybag when re-occurrence kicks in will not be able to switch re-ocurrence on until their live goodybag expires as they have already paid for their next one.

• Journeys and settings need to be applied to giffgaff.com, giffgaff.com/mobile and facebook top-up, however we will reconsider the continuity of facebook top-up due to low usage.

giffgaff.com changes

Scenario: User only has one goodybag

Renew your goodybag automaticallyYou can switch your goodybag to automatically renew itself every month

Scenario: User has got a queued goodybag and has recurring turned off (this scenario would only appear in month #1)

Note: When your Live goodybag expires you will be able to set goodybags to renew automatically

Scenario: User has set-up its next goodybag to automatically renew itself

NEXT goodybag will automatically renew itself every month Change

My details H1This is all the information we have about you

Contact permissions H2

Personal details H2

Change

Changeemail:

[email protected]

ChangePassword:

*******

Name:

Kim Faura

ChangeYour address:

20c Lower Road, Chorleywood, WD3 5LH

Payment details H2

Change

Change

Your credit card details

No credit card details have been added yet

Auto top-up:

OFF

ChangeRenew your goodybag automatically

OFF

ChangeGive me info and offers about giffgaff

YES

ChangeAllow giffgaff to give me info and offers about our partners

YES

Scenario: Credit Card is not saved


Personal details H2

Change

Changeemail:

[email protected]

ChangePassword:

*******

Name:

Kim Faura

Your address:


Payment details H2

Change

Cancel



Auto top-up:

Renew your goodybag automatically

Scenario: Credit Card is not saved + user has no goodybag

To turn on Auto top-up save your credit card details.

Your need to purchase a goodybag first in order to renew it automatically

Cancel


Payment details H2

Change

Cancel



Auto top-up:

Renew your goodybag automatically

Scenario: Credit Card is not saved + user has a goodybag

To turn on Auto top-up save your credit card details.

To turn on re-occurring goodybags save your credit card details.

You will be re-occurring the £10 goodybag Change

Re-occur the £5 goodybag when it finishes (from 07 OCT 2011)

Payment will be taken on the day 7 of each month starting 07 OCT 2011

Cancel

Note: You can edit the re-occurrence of this goodybag until the 05 OCT 2011

Save re-occurring settings

Scenario: Credit Card is saved + user has a goodybag

Scenario: Credit Card is saved + user wants to change the goodybag set to re-ocurr


Payment details H2

CancelAuto top-up:

Re-occur your goodybag

Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you are on the day of expiry of your goodybag

Your credit is currently below £3, please buy credit first to switch auto top-up on.

Sorry, you are too near the expiry date of your goodybag to edit your re-occurring settings



Cancel


ChangeYour credit card details

Number: xxxx-xxxx-xxxx-9312

Billing address: 20c Lower Road, Chorleywood, WD3 5LH




Payment details H2

CancelAuto top-up:

Re-occur your goodybag

Scenario: Credit Card is saved + user has a goodybag + credit is below £3 + you have a queued goodybag (this scenario will only exist in month1)

Your credit is currently below £3, please buy credit first to switch auto top-up on.

Sorry, you need to wait for your current goodybag to expire in order to manage your settings.



Cancel


ChangeYour credit card details






Contact permissions H2

Personal details H2

Change

Changeemail:

[email protected]

ChangePassword:

*******

Name:

Kim Faura

ChangeYour address:


Payment details H2

Change

Change



Auto top-up:

ON

ChangeRe-occur your goodybag

ON

ChangeGive me info and offers about giffgaff

YES

ChangeAllow giffgaff to give me info and offers about our partners

YES


Scenario: Re-occurring goodybag and auto top-up are switched on.

Changing the top-up flow depending on user behaviourNote: these changes only impact top-up / not activation

Scenario: User does not have any goodybag in its account

Add

Add

Add

Manage settings

Scenario: User has a goodybag in its account

Did you know you can set your goodybag to re-occur so you don’t need to come and

purchase a new one every month? Add

Manage settings

Scenario: User has a queued goodybag in its account (only in month 1)

Add

Manage settings

Scenario: User has added credit only or credit & goodybag to basket and has auto top-up turned off(If auto top-up was turned on the user would not see this screen, he would go directly to the next step)

Switch on auto top-up to automatically refresh your account when your balance falls below £3..

If you are not interested just click continue

Manage settingsTop-up

Scenario: User has added a goodybag only to basket or goodybag and credit. Note: If the user has added goodybag and credit (and has auto top-up turned off) he will see both this screen and the screen before.

Why not switch on goodybag re-occurrence?

Re-occur the £10 goodybag when it finishes (from 31 MAR 2012)

Payment will be taken on the day 7 of each month starting 31 MAR 2012

Re-occur your goodybag so you don’t need to come and purchase a new one every month.

If you are not interested just click continue.

Note: You can edit the re-occurrence of this goodybag until the 31 MAR 2012

Manage settingsTop-up

Re-occurrence is enabled

Scenario: User has added a goodybag and credit and enabled re-occurrence, auto top-up or both.

Manage settingsTop-up Payment details

giffgaff.com/mobile changesNote: changes will not impact top-up flows on mobile, there will only be a few new section payment settings to manage automatic settings.

giffgaff.com/mobile represents today 37% of all traffic to giffgaff.com.

Note: This is the view we need to predefault for all phones, but not for tablet PCs! On tablet PCs we should display full site

https://giffgaff.com/mobile

Phone settings

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Full site | T&Cs | PrivacyCopyright © 2011 giffgaff

Credit Card details

Auto top-up

Re-ocurring goodybag

https://giffgaff.com/mobile/payment

https://giffgaff.com/mobile/payment/card

Card details

Save

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https://giffgaff.com/mobile/payment/card

https://giffgaff.com/mobile/payment/auto

https://giffgaff.com/mobile/payment/auto

Auto top-up

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Auto top-up amount:

Max times per month:

£10


Your balance is under £3 currently, please

buy credit first to switch auto top-up.

OFFAuto top-up

Buy credit

https://giffgaff.com/mobile/payment/re-occur

goodybag re-occurrence

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Re-occurrence

Goodybag to re-occur: £10 goodybag Next goodybag start date: 31 MAR 2012

Change next goodybag

OFF

Save your credit card details to turn on

re-occurrence

Save card


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Re-occurrence OFF

Buy a goodybag first in order to turn on

re-occurrence

Buy a goodybag

https://giffgaff.com/mobile/payment/re-occur


Kim | Logout

Re-occurrence




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Re-occurrence



Sorry, you can’t edit your re-occurrence

the same day your live goodybag expires.

https://giffgaff.com/mobile/payment/re-occurr

Goodybag re-occurrence

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Re-ocurring goodybag community