Mobile Monday (May 2014) - CB Bank - Mobile Banking

CB Bank's Mobile Banking

4 Developing microfinance and people in rural

1 Payment service is developing in Myanmar  

3 Providing bank services to rural region of Myanmar  

2 Faster transactions is required in developing economic  

Why CB Bank implement Mobile Banking?

Mobile Banking Overview

-­‐  Fund  Transfer  -­‐  Balance  Check  -­‐  Bill  Payment  -­‐  Top-­‐up  -­‐  Etc..  

-­‐  Deposit  -­‐  Withdraw  -­‐  Remi@ance  -­‐  Loan  -­‐  Etc..  

Logical Mobile Banking

CORE  –  Centralized  Online  Real-­‐Dme  Environment  

CB Bank Mobile Banking

Customer Unbanked Pazuntaung Branch Pyin Oo Lwin Branch

Head Office

CORE – Centralized Online Real-time Environment

Mobile Channel Options

§  SMS - Alerts - Interactive §  USSD §  XHTML Browser

§  Downloadable Applications - iPhone - Android - Windows Phone7 - JAVA ( MIDP 1 and MIDP 2)

Mobile Banking Services Channels

SMS - SMS alert and SMS commands

USSD - Use USSD (eg: *133#), then customer will get the menu to access banking service

Mobile Browser/WAP - Use web browser on mobile

Application - Download application from the Market (iPhone, Android, Windows Phone7, JAVA)  

 *USSD  -­‐  Unstructured  Supplementary  Service  Data  

CB Bank Mobile banking Advantages

•  Almost Mobile Phone Handset can use CB Mobile

•  Easy to use, menu based program

•  Transmitted data are secured

•  Customer can chose English or Burmese

•  More and more services are being developed

Mobile Banking Evolution

Mobile  Banking  

InformaDonal  Mobile  Banking  

TransacDonal  Mobile  Banking  

Account  Balances  

TransacDon  History   Alerts       LBS   Mobile  

Payments  Funds  Transfer   Cheques   Remote  data  

capture  Remote  teller  

•  Mobile Wallet

•  P2P payments

- Banked & unbanked

Money transfers

•  C2B payments

- Retail payments

•  Acquire new customers

- Upload customer ID

- Photo upload

- KYC

•  Remote chq deposit

•  Pay in/Pay out

•  Loan disbursement

•  Collections

•  Acquire customers

•  Sell products

- Deposits,

- Fast loans

CB Bank Mobile banking functions

1 Exchange Rate

- Enquiry the updated currency rates in CB Bank

2 Future Dated Transaction

- CB Bank allows customer to do transaction in future date, this menu to inquiry upcoming transactions

3 Fund Transfer Own Account

- Transfer between customer’s own accounts

+ Transaction date can be current date or future date

+ Transfer between current, saving, ATM accounts

4 Beneficiary Registration

- Register beneficiary for funds transfer, standing order

5 Beneficiary Deletion

- Delete registered beneficiary 6 Funds Transfer to Other (Beneficiary Payment) - Transfer to other CB Bank customer’s account (current, saving, ATM) 7 Standing Order - Enquiry all standing orders

8 Standing Order Registration - Customer to input standing order, then the system will make transaction frequently

9 Visa/Master card top-up - Customer can top-up CB’s Visa/Master card from current/saving accounts

CB Bank Mobile banking functions

10 Payment Stop - When any cheque was lost/stolen, customer can use this menu to stop payment on it 11 Cheque Status - Enquiry cheque status 12 Cheque Book Request - Customer send request to the bank for cheque issuing for his current account.

CB Bank Mobile banking functions

1 CB Bank is using TEMENOS T24 Core Banking System which is famous Core banking in the world, it helps CB Bank to provide valued and secured service to customer

2 T24 Core Banking System is Online Centralized System, so customer can retrieve their information

or make transaction easily anytime.

3 Every transmitted information between Mobile User and CB Bank System are encrypted and

secured by Firewall Security, Activation Key, Authorization Key, PIN and OTP (One Time Password)

4 When customer active the service on their phone, then other handset cannot be active with the

same information

Security

5 Any time transaction done, customer will receive alert message 6 Customer have to login by PIN number for using

7 If customer lost the phone, they can call to the bank to block their channel

Security

Mobile Banking future services

Agent Banking Model

Unbanked Unbanked Agent Agent

Head Office

Pazuntaung Branch Naunglaybin Branch

Cash In Cash Out

1 When customer’s Card was lost/stolen, they can stop card service by Mobile

2 Mobile top-up

3 Manage insurance contract

4 Buy Cinema/Air ticket

5 Payment at supermarket  

6 Agent cash withdraw

7 Agent cash deposit

Mobile Banking coming services

Thank you