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Zoom – Improving Education, Outreach, and Administration in a State-Wide Organization
Mike Stanley
Video Conferencing at UTIA Pre-Zoom
Aging server hardware & software in need of replacement
Problem: No integration with Lync, no modern methods of connecting
Video Conferencing at UTIA Pre-Zoom
Limited to only a handful of concurrent sessions
Problem: Only 6 endpoints could connect at any time.
Video Conferencing at UTIA Pre-Zoom
Nearly every video conference required IT help
Message to Users: video conferencing is hard.
Video Conferencing at UTIA Pre-Zoom
Desktop client undependable, manual setup
Message to Users: video conferencing is unreliable and hard.
Video Conferencing at UTIA Pre-Zoom
No mobile client
Message to Users: I can FaceTime or Skype with my tablet or phone, but not join a video conference for my job.
Very Expensive Option 1
Note: No increase in concurrent sessions (still 6)
New Polycom Servers $140,000
Annual Maintenance $30,000
Five Year Cost $260,000
Expensive Option 2
Pay UTK for Bridging $27,600 (2013)
Projected Increase 10%/yr $30,360
Five Year Cost $168,500
What about the Cloud?
Incumbents: GoToMeeting, WebEx
Startups: BlueJeans, Fuze, Zoom
3 part series on my blog: http://bit.ly/mikezoom
We Zagged with ZoomFeature Number
Pro Account – up to 25 participants 5,000
Large Meeting – up to 100 participants 50
Webinar – up to 500 participants 50
H.323 room connector 50*
Zoom Adoption vs Polycom
2013 Polycom 9/8/14-4/17/15 Zoom
Meetings Held 104 1371
Unique Hosts 21 173
User Survey
1 request for input, 15% of users responded
Deans, Department Heads, Regional Director, Specialists, Agents, Faculty, Administrative Staff, IT Professionals
Easy
Time Saver
Money Saver
Interactive
External
Training
Business Continuity
Employee Evaluations
0% 10% 20% 30% 40% 50% 60% 70% 80%
68%
55%
42%
36%
32%
21%
13%
8%
Keywords from Users
User Comments“We have several students who are spread across the state and Zoom allows them to be in class, literally be there, they give PowerPoint presentations, they work
in groups, they are active class participants. We record courses and seminars and put them on
blackboard or on YouTube for the world to see. Simply put Zoom allows us to expand our educational reach in
ways that were not possible before.”Carrie Lykins
Entomology & Plant Pathology
User Comments“Zoom maximizes my functionality through its
uncluttered simplicity. Oftentimes, software adds more “bells and whistles” for users. That’s not
what I’ve wanted from zoom or any other audio/video conferencing platform. All I want is
for it to work, and work well. Zoom has done that every time.”Heather Wallace
Family and Consumer Science
User Comments“As an administrative support person, I am
excited to suggest this user friendly, web-based conferencing option to our faculty, staff and
graduate students. Zoom is a great online meeting service provided to UTIA employees!”
Shelley JohnsonAnimal Science
User Comments“Having a reliable distance meeting platform like Zoom has enabled us to cut down on face to face meetings. As a result, productivity has increased due to eliminating travel times across the state,
and has also saved valuable travel funds that we rely on throughout the year.”
Justin StefanskiWilson County Extension
User Comments“By using Zoom, we save thousands of dollars in
travel cost compared to face-to-face meetings, and we have a richer meeting experience
compared to a conference call.”Tim Cross
UT Extension Dean
Questions?
Email: poet@utk.eduTwitter: @mikestanleyUT Blog: http://tiny.utk.edu/mikePersonal Blog: http://singlemaltcloud.com
DEMO
Zoom Admin Portal (beta)Zoom Client
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